Aslisa Smith
Chicago,IL
Summary
Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. To obtain a position with a company where I can succeed in a stimulating and challenging environment, using my talents and skills for advancement opportunities.
Overview
8
8
years of professional experience
Work History
Welcome Coordinator
Oak Street Health
01.2023 - Current
- Enhanced guest satisfaction by promptly addressing inquiries and providing personalized assistance.
- Streamlined check-in processes for increased efficiency and reduced wait times.
- Collaborated with team members to create a welcoming atmosphere for guests upon arrival.
- Processed payments accurately and efficiently while adhering to company financial policies.
- Monitored reservation systems daily, updating availability as needed to maximize bookings.
- Trained new employees on company policies, procedures, and best practices for excellent customer service.
- Managed room inventory, ensuring optimal occupancy rates while minimizing overbooking instances.
- Coordinated guest transportation arrangements, resulting in timely arrivals and departures.
Front desk Receptionist
Great Lakes Dental Partners
04.2020 - 06.2022
- Check in and check out patients
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Explain treatment plans
- Collect payments
- Use software to verify insurance information
- Schedule treatment and next appointment
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
Customer Service Representative
LIBERTY Dental Plan
03.2019 - 03.2020
- Managed customer accounts
- Greeted customers
- Conducted customer service surveys
- Handled reservations
- Resolved customer issues
- Booked appointments for clients
- Worked in the inbound call center
- Created call center scripts
- Responded to inquiries and issues
- Inventoried spreadsheets
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled customer inquiries and suggestions courteously and professionally.
Office Manager
Northwest Administrators, Inc.
01.2016 - 01.2019
- Supervised office staff
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Maintained and supervised office operations
- Communicated with clients
- Managed payroll
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
Education
High school or equivalent -
Wendell High School
Chicago, IL06.2002
Skills
- CUSTOMER SERVICE (10 years)
- RECEPTIONIST (6 years)
- RETAIL SALES (3 years)
- CALL CENTER MANAGEMENT (3 years)
- CUSTOMER ACCOUNT (10 years)
- Microsoft outlook (10 years)
- Microsoft word (10 years)
- Powerpoint (10 years)
- POS (5 years)
- Microsoft office (10 years)
- Microsoft excel (10 years)
- Data Entry
- Outlook
- Technical Support
- Help Desk (5 years)
- ICD-9
- CPT coding
- Phone etiquette
- Operating Systems
- IT Support
- Software Troubleshooting
- Medical office experience
- Customer support
- Communication skills
- Typing
- Medical receptionist
- Computer literacy
- Front desk
- Dental receptionist
- Leadership
- Office manager experience
- Time management
- Organizational skills
- Insurance Verification
- Eaglesoft (3 years)
- Open dental (3 years)
- Team player mentality
- Data entry proficiency
- Customer Service
Timeline
Welcome Coordinator
Oak Street Health
01.2023 - Current
Front desk Receptionist
Great Lakes Dental Partners
04.2020 - 06.2022
Customer Service Representative
LIBERTY Dental Plan
03.2019 - 03.2020
Office Manager
Northwest Administrators, Inc.
01.2016 - 01.2019
High school or equivalent -
Wendell High School
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