ASLYN HOLLAND
Las Vegas,NV
Summary
Motivated customer service representative and server with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable experiences. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to an open, communicative culture where employees feel empowered to contribute to the company’s success.
Overview
7
7
years of professional experience
Work History
House Keeping
Patty's Cleaning Services
Las Vegas, NV
04.2022 - 12.2022
- Adhered to safety protocols by enforcing proper equipment usage
- Disposed of trash and recyclables each day to avoid waste buildup
- Increased employee performance through effective supervision and training
- Completed schedules, shift reports and other business documentation.
Westgate Resorts
Las Vegas, NV
01.2022 - 05.2022
- Successfully completed rigorous sales training in one of the leading sales teams in the world
- Excelled at customer service and aiding guests in exceeding their expectations
- Dedicated and unwavering work ethic.
Supervisor
San Jose Tools and Liquidations
Las Vegas, NV
07.2021 - 11.2021
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflow
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs
- Maintained compliance with company policies, objectives, and communication goals
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
- Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
The Pines At Whiting
Whiting, NJ
10.2015 - 07.2021
- Cultivated warm relationships with residents
- Worked with POS system to place orders, manage accounts, and handle complimentary items
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers
- In charge of dining room operations on a nightly basis as a hostess/coordinator, serving 100-150 residents a night while supervising 8-10 dining staff members until closing.
Education
Bachelor of Arts - Language and Culture Studies, Historical Studies
Stockton University
May 2023
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2020
Associate of Arts - Liberal Arts
Ocean County College
May 2019
Skills
- Cross-Department Collaboration
- Daily Facility Operations
- Client Relations
- Laundry and Dry Cleaning
- Resolving Complaints
- Patient and understanding
- Food Handling Standards
- Cool Under Pressure
- Customer Preferences
- Scheduling and Coordinating
- Technical and Computer Proficiency
- Ability to Learn New Skills Quickly and Efficiently
Additional Information
- Scholarship Recipient Psi Beta Honor Society Member Phi Theta Kappa Honor Society Member
Timeline
House Keeping
Patty's Cleaning Services
04.2022 - 12.2022
Westgate Resorts
01.2022 - 05.2022
Supervisor
San Jose Tools and Liquidations
07.2021 - 11.2021
The Pines At Whiting
10.2015 - 07.2021
Bachelor of Arts - Language and Culture Studies, Historical Studies
Stockton University
Associate of Arts - Liberal Arts
Ocean County College