Asma Abdi
Lorton,VA
Summary
Highly adaptable worker by enhancing customer satisfaction at Amazon Fresh through problem-solving, effective communication skills and dedication. Familiar with the medical field through both a CCMA and BLS training and certification. Thorough anatomy knowledge, as well as clinical knowledge. Can administer immunizations, as well as take vitals. Fluent in English, Somali, and intermediate in Japanese. Which insures effective communicate with a broad variety of patients and customers. Works great with children and adaptable to high stress situations due to regular volunteer work as a Islamic Studies teacher at Al-Iman Islamic Center with students ages 4-16.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Al-Iman Islamic Center
Volunteer Teacher
02.2024 - Current
- Collaborated with other teachers to create lessons that was most engaging to students of varying ages.
- Improved student comprehension by incorporating interactive activities into classes.
- Created quizzes to test student's varying levels of knowledge.
- Managed class sizes of 30 students.
Associate
Amazon Fresh
07.2022 - Current
- Increased customer satisfaction by resolving complex issues and providing exceptional service.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Facilitating effective communication across departments and teams.
- Interacted with about 15-30 customers per day.
- Managed up to 5 trucks of shipment per day.
Education
Associate of Science - Biology
Northern Virginia Community College
Annandale, VA05.2025
High School Diploma -
South County High School
Lorton, VA06.2022
Skills
- Customer Service
- Attention to Detail
- Computer Skills
- Decision-Making
- Complex Problem-Solving
- Simple dressings
- Immunization Administration
- Medical Terminology
- First Aid
- Anatomy and Physiology Knowledge
- HIPAA Compliance
- Experience with Laboratory Techniques
- Effective Communication
- Collaborative Teamwork
Certification
- Certified Basic Life Support, American Heart Association - 2021-2023
- Certified Clinical Medical Assistant, National Healthcareers Association - 2022-2023
Languages
English
Native or Bilingual
Somali
Professional Working
Japanese
Limited Working
German
Elementary
Timeline
Al-Iman Islamic Center
Volunteer Teacher
02.2024 - Current
Associate
Amazon Fresh
07.2022 - Current
Associate of Science - Biology
Northern Virginia Community College
High School Diploma -
South County High School
- Certified Basic Life Support, American Heart Association - 2021-2023
- Certified Clinical Medical Assistant, National Healthcareers Association - 2022-2023
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