Summary
Overview
Work History
Education
Skills
Accomplishments
Voluntary Program Manager Experience USA | Sep '14 to Feb '20
Technical skills/Tools
Certification
Languages
Affiliations
References
Timeline
Generic

ASMA BEGUM

Glastonbury,USA

Summary

Scaling heights of success with a rich experience in the US Healthcare System with over 14 years of experience, including 7+ years in organizational leadership and 6+ years in the US Healthcare System, I specialize in project and program management. My expertise lies in driving process improvement, enhancing communication effectiveness, and fostering trust within the healthcare and pharmacy domains. Now seeking challenging roles to leverage my skills in leadership, communication, problem-solving, and analytics.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Senior Project Manager

OST Global Inc |Newyork State Department of Health
New York, USA
10.2023 - Current
  • Managed multiple IT projects with billion-dollar budgets, ensuring on-time and within-budget delivery.
  • Led successful COTS software implementations, handling SCR service change requests and approvals.
  • Maintained project schedules using Microsoft Project for Medicaid and Medicare system migrations.
  • Utilized project management tools to ensure adherence to schedules, budgets, scope, and quality.
  • Tracked projects effectively, identifying and resolving issues impacting budgets and schedules.
  • Managed diverse project budgets and schedules, adapting to various methodologies for federal and state healthcare projects.
  • Consistently delivered projects on time, within budget, and to the satisfaction of government agencies and stakeholders.

Senior Project Manager

Tek Systems Global Private Limited | Allegis Group
02.2023 - 07.2023
  • Led a team of Project Managers for Highmark Health and BCBSA health plans, using Agile and Waterfall methodologies for successful project delivery.
  • Managed end-to-end project lifecycle, ensuring adherence to schedule, budget, scope, and quality, and tracking milestones through weekly status reports.
  • Implemented a new project governance process and conducted weekly financial reviews to secure funding and ensure task completion.
  • Expertise in regulatory compliance, working with State, Federal, and Local government agencies.
  • Organized weekly stakeholder meetings, provided proactive solutions, and managed the Oracle Project Management Helpline for budget issues.
  • Managed delivery schedules, consistently reporting performance to clients and business units.
  • Collaborated with cross-functional teams to identify and mitigate risks, reducing project delays and cost overruns

Technical Project Manager

Carelon Global Solutions | Legato Health Technologies
Hyderabad, India
04.2021 - 02.2023
  • Managed offshore delivery and project/program management, fostering positive relationships with clients, vendors, and internal teams.
  • Communicated project requirements and expectations clearly, tracking status and risks, and conducting daily briefings with delivery teams and senior leadership.
  • Facilitated agile processes, including release planning, sprint planning, backlog grooming, and retrospectives, ensuring continuous feature delivery and team development.
  • Implemented a new project tracking system, increasing project visibility and reducing delays.
  • Extensive experience in IT projects within the healthcare industry, specializing in Medicaid and Medicare systems, enhancing critical healthcare infrastructure and services.

Head PMO / Quality Assurance

Ample Logic Solutions Private Ltd. | Venkanna Software Services
Hyderabad, India
07.2020 - 04.2021
  • Led end-to-end project delivery for automation product requirements of leading pharmaceutical companies, serving as Lead Scrum Master and utilizing agile frameworks.
  • Coached teams in agile methodologies, resolving issues and interfacing with product owners, development teams, and stakeholders to ensure project success.
  • Facilitated release management activities, supported release schedules and code migrations, and collaborated with cross-functional teams.
  • Developed and implemented a quality assurance process, reducing defects and increasing customer satisfaction.
  • Worked with top pharmaceutical companies, including CIPLA Pharmaceuticals, Serum, Julphar, Hetero, Bharat Biotech, and Teva.

Professional Project Management

Computer Science Corporation
Hyderabad, India
06.2011 - 09.2014
  • Ensured service delivery met contractual agreements and adhered to Service Level Targets (SLAs).
  • Reviewed SLA exceptions with Support Managers and provided management commentary for missed SLAs.
  • Generated reports and dashboards for Incident, Problem, and Change Management, including management and performance reports.
  • Drove service improvements by initiating and implementing Service Improvement Initiatives.
  • Participated in status meetings, provided and implemented feedback to ensure high-quality service delivery.
  • Evaluated incidents and work orders using Remedy 4 and Remedy 7, designing KPI reports for monitoring team performance.
  • Managed Configuration Management activities, maintaining and updating the Remedy AR System CMDB for BHPB.
  • Conducted regular verification, audit, and reporting of CMDB data, comparing it with the in-house CSC CMDB tool NetEISS monthly.
  • Performed server reliability analysis for UNIX and WINDOWS, creating outage trend reports by location and technology.
  • Created and reviewed the consolidated MIS Dashboard to showcase the effectiveness of Audits, OFIs, CAPAs, QMS, and Balanced Scorecards.
  • Generated KPI dashboards to measure the performance of BE Team Auditors and BE SPOCs in deploying QMS across service towers.

Education

Ph.D. - Information Technology Project Management

SSBM University
Geneva, Switzerland
03-2025

MBA - Operations Management

ICFAI University
Sikkim India
06-2014

Bachelor of Science - Computer Science And Engineering

JNTU University
Hyderabad, India
06-2010

Skills

  • Stakeholder Engagement
  • Time Management
  • Training and mentoring
  • Financial Administration
  • Cross-Functional Communication
  • Agile Methodology
  • KPI Tracking
  • Team Leadership
  • Project Management
  • Documentation And Reporting
  • Work Planning and Prioritization
  • Analytical Skills
  • Problem-Solving
  • Excellent Communication
  • Decision-Making
  • Attention to Detail
  • Adaptability and Flexibility
  • Information Technology Management
  • Quality Assurance
  • Technical Presentations

Accomplishments

  • Got applause from the Sr. Leadership for completion of 5 mandate governance projects within a short period in 2024.
  • Earned SAFe 6.0 POPM certification with a score of 93% in 2023.
  • Nominated 5 times for the company’s Impact Award, based on performance and employee satisfaction, Apr’21 to Feb’23.
  • Featured in the Diversity Newsletter as Spotlight Employee of the Month, November 2022
  • Truven Account Director applauded and appreciated for Successfully executing projects ahead of schedule.
  • Led initiatives to reduce overdue work orders, and managed resource billability to decrease aging tickets.
  • Appreciated for pivotal role in QMS deployment and achieving exceptional customer feedback.
    Completed External Assessments for Recertification Audit across multiple locations with no OFIs.
    Named Employee of the Month at Ample Logic for outstanding performance.
  • Served as Vice President of Education at Carelon Toastmasters International Hyderabad, winning awards for public speaking.
    Active member of Project Management Community at PMIPCC Hyderabad Pearl Chapter.
    Emceed various events, including office inaugurations and cultural retreats.
  • Facilitated enterprise community forums and quality testing initiatives for Anthem Organization.
    Recognized as Microsoft Team Ambassador for exceptional participation in MS team challenges.
    Received Impact Awards at Legato for teamwork and served as Communications Lead for Anthem's Business Resource .
  • Led the POSH committee at Ample Logic and spearheaded the ABLE Business Resource Group for Anthem, promoting diversity and inclusion.
  • Earned the PMI PMP Certification with 3 Above targets and started coaching the PMP aspirants with the expertise gained during this learning process; acted as an Organization Resource Development

Voluntary Program Manager Experience USA | Sep '14 to Feb '20

Goodwin University , CT, USA

  • Assisted University Professors in developing tailored programs for college professionals, focusing on coding languages like Java, Python, Data Analytics, and Big Data.
  • Facilitated project meetings with senior-level professors, aiding in program planning and scheduling for student cohorts.
  • Participated in learning programs as an intern to evaluate content and teaching quality across different industries.
  • Completed a Data Science capstone project at Talent Tech South USA, gaining expertise in Power BI, full stack Java, Machine Learning, and Algorithms.
  • Facilitated networking events and attended leadership development programs at Tech Talent South.
  • Completed Adult Continuing Education and Career Preparation Readiness with practical management and leadership coaching.
  • Served as a liaison partner with East Hartford public schools and as a Program Manager for the Office of Early Childhood, elected as an ambassador.

Uconn University ,CT , USA 

  • Led the United Together project, developing a strategic process for an alumni association.
  • Managed fundraising and sponsorship for the PEP program, achieving record-breaking results.
  • Volunteered with homeless shelters and collaborated with nonprofit organizations.
  • Participated in leadership programs and managed end-to-end project activities.
  • Planned and tracked project budgets, organized brainstorming sessions, and provided creative ideas.
  • Received recognition for community contributions with the prestigious PEP certificate from the senator of CT, USA

Technical skills/Tools

Languages:C, C++, Java, .NET, Mainframes & Oracle

Tools/Technologies: MS Project 2010/2013/2024, Oracle Fusion Cloud ERP, Team Foundation Server TFS, Data Science, SharePoint, Bitbucket,Confluence

Bamboo, UDeploy, ServiceNow, JIRA, AWS Cloud, DBMS, C #, SQL server, JAVA Script, ASP.NET, VB Script, MS Office (MS Word, Excel &amp.

PowerPoint & Macro), Remedy 4, Remedy 7, Neteiss, Axibase Reporting tool, Downtime Tool, Microsoft Azure, DevOps, UNIX & Linux –

TI Presentation Servers & LSC Application Tool, Team Forge Tool (COIN) and Survey Central Tool Operating Systems: iOS, Windows 2000/XP/7/10 & DOS

Certification

• Certified (PMP)Project Management Professional

• Certified PMI Generative AI overview for Project Managers

• Certified SAFe 6.0 (POPM)Product Owner /Product Manager

• CertifiedPSM1(Professional Scrum Master)

• Certified Leading SAFe 6.0 Agilist

• Certified ITIL V3 Foundation

• Certified CompTIA LINUX Course

• Certified Six Sigma Green Belt

• Trained AWS Cloud Practitioner

• US Healthcare –Mandatory Certifications

• Six Sigma Black Belt Trained

• Agile Scrum Master (ASM) Trained

• Worked as an ISO 9001:2008 and ISO 9001:2015 Lead Auditor

• Worked as an Internal Auditor for ISO 20000: 2011

• Worked as a Lead Assessor for ISO 9001:20000 (RCA course)

• Certified PEP (People Empowering People Leadership Program)

• Certified East Hartford Connects Career Readiness Program

• Certified in Diversity and Team Dynamics-The Functional Team

• Trained in Conflict Response & Mentoring Skills

• Certified Quality Management Representative (QMR) Awareness Program

Languages

English
Native/ Bilingual
Hindi
Native/ Bilingual
Telugu
Native/ Bilingual
Arabic
Full Professional

Affiliations

  • Event Management ,Gardening ,Cooking and Social welfare activities

References

References available upon request.

Timeline

Senior Project Manager

OST Global Inc |Newyork State Department of Health
10.2023 - Current

Senior Project Manager

Tek Systems Global Private Limited | Allegis Group
02.2023 - 07.2023

Technical Project Manager

Carelon Global Solutions | Legato Health Technologies
04.2021 - 02.2023

Head PMO / Quality Assurance

Ample Logic Solutions Private Ltd. | Venkanna Software Services
07.2020 - 04.2021

Professional Project Management

Computer Science Corporation
06.2011 - 09.2014

Ph.D. - Information Technology Project Management

SSBM University

MBA - Operations Management

ICFAI University

Bachelor of Science - Computer Science And Engineering

JNTU University
ASMA BEGUM