Asma Haseeb
Melrose,MA
Summary
Utilizes great interpersonal skills and the capacity to learn and adapt quickly in a dynamic work setting. With personal experience managing schedules and resources, prioritizes operational efficiency and customer satisfaction. Prepared to apply and build organizational and leadership abilities in a leadership position.
Overview
12
12
years of professional experience
Work History
Assistant Manager
Dunkin Donut
11.2012 - Current
- Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency.
- Schedule and directed staff in daily work assignments to maximize productivity among co-workers during work.
- Established a clean, safe, and organized store environment to enhance the customer experience.
- Efficiently resolved problems or concerns to the satisfaction of all involved parties.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Maintained current knowledge of consumer preferences, trends and promotions.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
Beauty Advisor
Sephora
07.2024 - 10.2024
- Processed payments, entering sales in register for prompt customer service.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Collaborated with team members to achieve monthly sales targets and ensure smooth store operations.
- Kept up-to-date with industry trends, allowing for knowledgeable recommendations of current best-sellers and emerging products.
- Applied makeup for various occasions (e.g., bridal, special events, and everyday looks), using a wide range of products from various brands. Special focus on foundation matching, eye makeup, contouring, and lipsticks.
- In-depth knowledge of skincare, makeup, and fragrance products, including ingredients, benefits, and application methods. Proficient in educating clients about Sephora’s exclusive products and top brands.
- Strong understanding of different skin types, skincare routines, and the ability to recommend tailored skincare regimens and treatments.
- Ability to conduct one-on-one consultations, assess client needs, and provide personalized beauty solutions.
- Experience with visual merchandising, stock management, and maintaining a clean, organized sales floor. Knowledge of Sephora's product displays and promotional strategies.
- Keeping up to date with the latest beauty trends, product launches, and seasonal promotions.
- Able to handle online orders, in-store purchases, cash register and signing up customers to be part of Sephora's beauty insider program.
Counter Manager
Macy's
04.2015 - 12.2019
- Worked with customers to asses their needs, wants, concerns and questions regarding merchandise.
- Responded to questions regarding products, and promotions.
- Handled cash transactions accurately, balancing registers at the end of each shift without discrepancies.
- Updated register logs while helping out other co-workers with their needs
- Increased sales by 17% over a period of two years and successfully led multiple key projects that resulted in profit overall to the company.
- Promoted brand loyalty by creating personalized experiences for each customer during their visit.
- Participated in special events or promotions as needed to boost sales and increase brand visibility in-store or online platforms.
- Sold merchandise through effective customer service techniques and professional selling skills to reach productivity goals.
- Maintained cleanliness and organization of counter area, adhering to company standards at all times.
- Organized sale events and created eye-catching product displays to attract customers and warrant sales.
- Increased customer satisfaction by providing exceptional service and product knowledge.
- Arranged and displayed merchandise to promote sales and cleaned shelves, tables and counters.
- Recruited, coached, motivated and trained multiple new associates throughout the years.
Education
GED - Cosmetology
Empire Beauty School
Malden, MA06.2014
Bachelor of Science - Law
Frontier College
Peshawar, Pakistan05-2000
Highschool Diploma - Science
Pakistan Highschool
Peshawar, Pakistan09-1995
Skills
- Result oriented
- Client-focused
- Excels in selling products
- Proficiency in customer service
- Quick learner
- Excellent communication skills
- Strong leadership
- Able to train and help with developing staff
- Money handling
- Decision-making
- Product branding
- Adaptability and flexibility
Awards
- Won employee of the month several times.
- Sold through $1,000 of merchandise in one week.
- Increased store sale by $3-5,000 in the span of 2-3 months.
- Achieved highest product sales three months in a row.
- Promoted to shift leader after only three months of working.
- Received many good reviews and comments by customers.
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 4-6 staff members.
Languages
Urdu
Native or Bilingual
English
Full Professional
Timeline
Beauty Advisor
Sephora
07.2024 - 10.2024
Counter Manager
Macy's
04.2015 - 12.2019
Assistant Manager
Dunkin Donut
11.2012 - Current
GED - Cosmetology
Empire Beauty School
Bachelor of Science - Law
Frontier College
Highschool Diploma - Science
Pakistan Highschool