Asma Manzoor
Stamford,CT
Summary
Dedicated Team Leader with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Proficient with project management, personnel training and production scheduling. Sets example for work ethic, punctuality and quality.
Overview
12
12
years of professional experience
Work History
Team Leader
Party City
Fairfield,Norwalk, Ct
07.2016 - Current
- Performing opening and closing procedures while ensuring compliance with standard operating protocols
- Responsible for cash handling preparing and dropping bank deposits
- Oversaw register functions such as post voids, returns, and associate discounts
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified needs of customers promptly and efficiently.
- Worked with cross-functional teams to achieve goals.
- Processes balloon orders
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
GSA-TL
TARGET
STAMFORD, CT
01.2015 - 01.2016
- As a GSA my responsibilities include getting the lines down (calling up backup cashiers), helping cashiers get DPCIs and resolving similar small transaction issues, giving out change to registers, resolving guest issues at the Service Desk, managing the break schedule, encouraging cashiers to ask guests to open REDcards, watching over the Photo Lab and Food Avenue, and collecting all of the funds from the registers after the store is closed
- Assisted with customer requests and answered questions to improve satisfaction.
Human RESOURCES
TARGET
STAMFORD, CT
01.2013 - 01.2015
- Recruited and retained diverse, talented store team members and helped drive a Fast, Fun, and Friendly culture by assisting team members and human resource partners with Asbnetits and related questions
- Make employment offers to selected candidates
- Arrange required external training for all employees
- Conduct orientation sessions for new 20 employees Conduct in-house training for selected individuals when needed
- Developed and implemented policies and procedures for the Human Resources Department.
Education
Diploma -
Academy of Information Technology and Engineering
Skills
- Effective Problem-Solving Skills
- Workflow Management
- Inventory Management
- Process Improvement
- Logistics Oversight
- Production
- Customer Service
- Performance monitoring
Timeline
Team Leader
Party City
07.2016 - Current
GSA-TL
TARGET
01.2015 - 01.2016
Human RESOURCES
TARGET
01.2013 - 01.2015
Diploma -
Academy of Information Technology and Engineering