Asma Ouhammou
Fredericksburg,VA
Summary
Detail oriented team player with robust organizational skills, capable of managing multiple projects simultaneously with a high degree of accuracy. Committed to optimizing system performance to reduce operational costs and streamline workflows, proficient in simplifying complex topics and processes to make technical interactions less intimidating for average users.
Overview
11
11
years of professional experience
Work History
Operation Analyst
Marriott Corporation The Mayflower Autograph Collection
04.2023 - Current
- Providing subject matter expertise to various technology teams, including communicating decisions and best practices to other technical staff around the GXP vision.
- Developing process guidelines, standards, and hierarchies, as well as maintaining process repositories.
- Monitoring deliverables and ensuring the timely completion of projects.
- Ability to translate business process needs into technical requirements.
- Processing outgoing payments in compliance with financial policies and procedures.
- Performing day-to-day financial transactions, including verifying, classifying, and recording accounts payable data.
- Reconciling the accounts payable ledger to ensure that all bills and payments match monthly vendors’ statements.
- Learned and adapted quickly to new technology and software applications
Business Analyst
Marriott Corporation, Gaylord National Resort and Convention
04.2022 - 04.2023
- Managing billing and account management tasks for AT&T accounts.
- Ensuring compliance with AT&T's billing policies and procedures.
- Reconciling accounts payable ledgers to ensure accuracy of bills, payments, and monthly vendor statements.
- Generating reports detailing accounts payable status and expense analysis.
- Understanding and implementing compliance measures related to AT&T account management processes.
- Understand compliance issues around accounts payable processes.
- Improved business direction by prioritizing customers and implementing changes based on collected feedback
- Keep track of all payments and expenditures, including payroll, purchase orders, invoices, statements.
- Skilled in creating shared understanding through documentation.
- Experience in business process and system analysis, design, and implementation.
- Ability to translate business process needs into technical requirements.
- Proficient in planning and executing research activities for effective user stories and backlog prioritization.
- Skilled in identifying, planning, and tailoring facilitation techniques for workshops.
Requirement Analyst
Ashley Home Store
03.2017 - 04.2022
- In-depth understanding of furniture retail operations, customer preferences, and industry trends, enabling precise requirement identification and definition
- Proficient in conducting thorough stakeholder interviews and workshops to extract detailed and actionable project requirements
- Researched furniture materials and suggested pieces to clients based on budget and want.
- Worked within budgetary constraints to advise quality and design of furniture in houses, apartments and mobile homes.
- Strong problem-solving skills to address any discrepancies or conflicts within requirements, resulting in smoother project execution and timely delivery.
- Created and maintained reports, documents, and presentations to assist with administrative support.
Front Office Operations
Hyatt Corporation
12.2016 - 03.2017
- Assist guests efficiently, courteously, and professionally in all front office related functions and to maintain highest standards of guest service and hospitality
- Booking Transformation and creating reservations for hotel guest.
- Established a proactive approach to handling guest feedback, resulting in improved online ratings on various travel websites.
- Increased revenue by upselling hotel services and amenities to guests during check-in and check-out processes.
Sales Executive
Bloomingdales
06.2013 - 11.2015
- Generated new business both face to face meetings and over the phone
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits
Education
Master of Science - Business Administration
Florida Atlantic University
Pompano Beach2013
Bachelor of Science - Business Administration
Florida Metropolitan University
Pompano Beach, FL04.2009
Skills
- Certified Scrum Master (CSM Certified)
- Agile Scrum Master
- Jira
- Agile Methodologies
- Microsoft 365
Timeline
Operation Analyst
Marriott Corporation The Mayflower Autograph Collection
04.2023 - Current
Business Analyst
Marriott Corporation, Gaylord National Resort and Convention
04.2022 - 04.2023
Requirement Analyst
Ashley Home Store
03.2017 - 04.2022
Front Office Operations
Hyatt Corporation
12.2016 - 03.2017
Sales Executive
Bloomingdales
06.2013 - 11.2015
Master of Science - Business Administration
Florida Atlantic University
Bachelor of Science - Business Administration
Florida Metropolitan University
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