ASMA TABASSUM MALIHA

4 Years of experience in the banking sector which includes bank account opening, mortgage loan and personal loan, as well as make referrals of insurance and investment businesses ,quality customer service in response to customer enquiries and needs to build and maintain good relationships .Seeking a Banking job with a reputed bank to showcase my excellent interpersonal and communication skills for making new clients, maintaining relations with existing clients, and increasing business revenue. Also have a Senior Telecommunication Engineer experience where I utilize my IT Knowledge and training in contributing to organizational goals and objectives. I am able to provide excellent customer service and fulfill daily tasks with time management skills. Working as a Store Manager in Ups Store for last 2 years where I Develop operational goals and plans, monitor and communicate operations performance to meet customer deadlines. I am responsible for organizing and prioritizing workloads, and developing and maintain standard operation procedures (SOPs). Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position. Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

• Resolved product issue through consumer testing.
• Supervised team of 10 staff members.
• Used Microsoft Excel to develop inventory tracking spreadsheets.
• Business Development: - Spearheaded acquisition of two competitor companies.Established and managed partner relationships on a daily basis. Developed new marketing strategy which increased customer base by 23%.
• Contract Negotiation - Signed and negotiated the contract for two major clients.
• Fiscal Management - Managed all financial activities for program operations.Accountable for all P&L.Reduced department expenditures by 10% over a one-year period.

We've discussed my abilities to solve problems quickly and collaborate with team members to make sure I send a customer's issue to the correct department, but I haven't had a chance to tell you more about my sales experience. In my previous role, I provided customer service. Still, by speaking with customers about their needs, I could also identify which of the company's products or services would fit them best. I was successful in upselling our offerings most of the time.

• Date of Birth: 12/18/93
• Nationality: Bangladeshi By Birth

USA

• Date of Birth: 12/18/93
• Nationality: Bangladeshi By Birth