Asmaa Laghraoui
Revere,MA
Summary
A highly motivated and detail-oriented laboratory professional with a strong background in specimen accessioning, phlebotomy, and laboratory operations. Adept in laboratory procedures, data validation, and IT support with a keen eye for accuracy and efficiency. Possesses advanced skills in troubleshooting, problem resolution, and customer service. Fluent in English, Arabic, and French. Demonstrates the ability to work independently, handle stressful situations, and ensure compliance with stringent health and safety standards.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Laboratory Specimen Accessioner (Associate)
LabCorp
09.2023 - Current
- Company Overview: Melrose Wakefield Hospital, Melrose, MA
- Efficiently receive, triage, and process patient specimens, ensuring compliance with established in-house testing requirements and protocols for reference laboratories.
- Maintain a high level of accuracy in specimen accessioning, reducing errors by 20%.
- Accurately perform manual entry of requisitions in the laboratory information system, verifying patient demographics, requested tests, and billing information.
- Work with a high volume of data without compromising accuracy.
- Responsible for barcoding and verifying all incoming documentation, ensuring proper specimen identification, sample types, and correct matching of test requests with patient records.
- Proficient in performing blood draws and specimen collection for a variety of tests.
- Demonstrate adherence to strict phlebotomy protocols, ensuring patient comfort and accurate sample handling.
- Conduct thorough reviews of the processing area at the end of each shift, ensuring all specimens are processed, logged, and discarded as necessary.
- Demonstrate flexibility, organization, and efficiency in fast-paced and high-pressure environments.
- Ability to perform tasks independently, ensuring minimal errors and maximum productivity.
- Follow health and safety guidelines in all laboratory procedures, contributing to a safe work environment and reducing safety incidents.
Technical Laboratory Assistant
Tufts Medical Center
04.2021 - 09.2023
- Company Overview: Boston, MA
- Assisted in the accurate collection, labeling, and processing of specimens, following all safety protocols and quality assurance standards.
- Consistently maintained a high level of accuracy in specimen labeling and documentation.
- Ensured all records of specimen processing and related documentation were properly filed and up-to-date, contributing to a streamlined record-keeping system.
- Collaborated with laboratory personnel to optimize workflows, improve specimen handling, and reduce processing time by 15%.
- Participated in routine equipment maintenance and calibration checks, ensuring all equipment was in optimal working condition.
- Supported quality control initiatives to maintain the highest laboratory standards.
- Assisted in training new laboratory staff and interns, providing guidance on laboratory procedures, specimen handling, and safety protocols.
IT Help Desk Support (Intern)
MACIR Career Development Center
05.2020 - 03.2021
- Company Overview: Boston, MA
- Conducted daily systems health checks, monitoring the performance of applications and infrastructure, identifying potential issues and addressing them before they affected end users.
- Provided first-level IT support to end-users, responding to inquiries with a focus on resolving technical issues efficiently.
- Successfully resolved 90% of technical issues within established SLA timelines.
- Utilized Remedy ticketing system to document, track, and resolve issues, maintaining detailed records of incidents and ensuring transparency for ongoing support efforts.
- Effectively escalated complex technical issues to tier-2 support while maintaining ownership of the problem until a resolution was reached.
- Contributed to process improvement discussions in Change, Incident, and Problem Management meetings, ensuring consistent service delivery improvements.
Daycare Assistant
Wissal's Playhouse Daycare
01.2019 - 02.2020
- Company Overview: Revere, MA
- Assisted in the care and supervision of children aged 3 months to 11 years, ensuring a safe, nurturing, and educational environment.
- Planned and implemented age-appropriate activities that promoted physical, emotional, and social development.
- Regularly communicated with parents and guardians regarding children's progress, needs, and any concerns, ensuring strong parent-staff relationships.
- Assisted lead teachers in classroom management, lesson planning, and the implementation of educational activities, contributing to the overall smooth operation of the daycare.
Education
Sociology
University Hassan II
Casablanca - Morocco09.2012
High School Diploma -
Manar Al.Khair
Casablanca - Morocco 06.2011
Skills
- Specimen accessioning
- Phlebotomy
- Patient data verification
- Specimen processing
- Medical terminology
- Laboratory information systems (LIS)
- Quality control
- Centrifuges
- Microscopes
- Pipettes
- Analyzers
- Autoclaves
- MS Office
- Active Directory
- SharePoint
- Remedy
- Linux
- Windows
- Trello
- SQL
- Ticketing systems
- Customer satisfaction
- IT troubleshooting
- Service desk operations
- Issue escalation
- Resolution
- Strong written communication
- Strong verbal communication
- Attention to detail
- Teamwork
- Multitasking
- Time management
Certification
- Google IT Support Professional Certificate
Issuing Organization: Coursera (offered by Google), May 2020
- Certified Phlebotomy Technician
Boston Career Institute (BCI Inc.), January 2021.
Languages
Arabic
Native or Bilingual
French
Professional Working
English
Full Professional
Timeline
Laboratory Specimen Accessioner (Associate)
LabCorp
09.2023 - Current
Technical Laboratory Assistant
Tufts Medical Center
04.2021 - 09.2023
IT Help Desk Support (Intern)
MACIR Career Development Center
05.2020 - 03.2021
Daycare Assistant
Wissal's Playhouse Daycare
01.2019 - 02.2020
Sociology
University Hassan II
High School Diploma -
Manar Al.Khair