Asmaa Mohamud
Minneapolis,MN
Summary
Skilled Unlicensed Dental Assistant with experience of one year and training necessary to assist with dental procedures . Hands-on training in some dental radiography, chairside assisting and front office administrative duties. Quick learner and successful in building relationships with coworkers and patients.
Overview
7
7
years of professional experience
Work History
Unlicenced Dental Assistant
Pacific Dental Services
09.2022 - 09.2023
- Dental instruments and equipment were cleaned and disinfected, treatment rooms were reorganized, and supplies were refilled in order to get ready for the next patient and to ensure that health and safety procedures were followed.
- Trained on using cerec CAD/CAM software
- The trays, instruments, and tables at the dentist office were sanitized to ensure a clean environment and the safety of the patients.
- Successfully supported the dentist by completing chair-side responsibilities and four-handed dentistry, among other administrative tasks.
- General chairside duties were performed for general dentistry procedures.
- Maintained dental supply inventories by checking stock to figure out how much is left and placing and expediting orders for supplies.
- X-rays and photographs of the patient were prepared for the dentist to evaluate.
- Information regarding the patient's dental health, medical history, and vital signs were documented for future reference.
- Assisted dentists, hygienists, and other workers by handing appropriate tools and supplies needed for procedures.
- The instruments, drugs, and other required supplies for dental treatments were prepared and arranged in the right way.
- Patients' medical histories were noted, current symptoms were documented, and data from previous visits was gathered for the dentists to review and analyze.
- Scheduled appointments for new and existing customers, taking in provider availability and scheduling loads.
- Dental pictures were taken while following to strict patient protection regulations and wearing lead aprons when required.
- During dental operations, the patient's comfort and safety were carefully monitored.
- Prepared and positioned patients for procedures, including clipping dental bibs and positioning patient safety devices in the appropriate locations.
- Prepared and disinfected instruments and materials for use by dentists.
- Collected vital statistics from patients by taking their blood pressure, temperature, and pulse, and then documented those measurements.
CAREGIVER
Mt Olivet Rolling Acres Victoria
04.2020 - 07.2022
- Increased patient satisfaction by assisting people with personal tasks like dressing and walking
- Supported daily living activities by assisting with hygiene, and household chores
- Helped residents with their bowel and bladder movements
- Provided immediate assistance to assess needs and pursue optimal care in both emergency and routine paging situations
- Was in charge of daily activities and offered assistance when necessary
- Was in charge of ensuring that the assigned station and service areas were clean, sanitary, and well-organized
- Assisted clients with personal hygiene tasks such as tooth brushing, bathing, grooming, and toileting
- Planned, prepared, and served meals and snacks that adhered to strict dietary guidelines
- Contribute to a positive living environment in order to improve the quality of life of my clients
- AM/PM assisting with medication
- Remained alert to client problems or health issues and responded competently
- Built rapport with patients in order to create a safe and trusting environment in which to provide care
- Changed the bed linens and made sure the residents were comfortable
- Did laundry, dusting, dishwashing, and vacuuming, among other things
- Helped clients connect with community service and resource organizations
- Contributed to the success of the treatment by providing feedback and guiding patients through exercises
- Observed and tracked client behavior and treatment responses
- Supervised individual and therapy sessions for children age ranging below 18
- Assisted in the teaching of important social, play, and basic life skills such as maintaining personal hygiene.
BEHAVIORAL THERAPIST
R'Future Wellness & Autism Center
05.2021 - 11.2021
- Contributed to the success of the treatment by providing feedback and guiding patients through exercises
- Observed and tracked client behavior and treatment responses
- Supervised individual and therapy sessions for children age ranging below 18
- Assisted in the teaching of important social, play, and basic life skills such as maintaining personal hygiene.
CUSTOMER SERVICE REPRESENTATIVE
Indy Health Inc
02.2020 - 05.2021
- Resolve 240+ weekly customer inquiries by phone and email, consistently exceeding targets
- Performed tasks including checking if embers payment is updated, sending new member id cards, mailing forms that are required for the members to receive, and also enrolling and disenrolling members
- Handled customer issues in a proper manner by speaking English and having while prioritizing customer satisfaction
- Effectively communicated with members to problem solve issues that are on their account and addressed questions and concerns through personalized, professional communication
- Provided customer phone support by answering inbound calls and placing outbound calls to the members
- Handled new enrollments by entering customers' data and reviewing information
- Responded to member questions regarding plan benefits and provisions
- Provided beneficiaries with information about plan benefits and eligibility determinations
- Displayed strong telephone etiquette, effectively handling difficult calls
- Handled client inquiries with exceptional professionalism and enthusiasm
- Cooperated with Medicare and Medicaid insurance providers to establish relationships and resolve billing issues
- Resolve customer complaints quickly and efficiently
- Greet all customers with warm, friendly welcome
- Spoke very nicely to the customers to always make them feel welcome or to make them be happy
- Organized papers, files, and pieces of clothes to make the area neat
- Data analysis and reporting
- Design and implement new policies/procedures.
CUSTOMER REPRESENTATIVE
Randstad
10.2019 - 02.2020
- Resolve customer complaints quickly and efficiently
- Greet all customers with warm, friendly welcome
- Spoke very nicely to the customers to always make them feel welcome or to make them be happy
- Organized papers, files, and pieces of clothes to make the area neat
- Data analysis and reporting
- Design and implement new policies/procedures.
DISPATCHER
Ustwinslogistic Truck Company
01.2017 - 10.2019
- Resolve customer complaints quickly and efficiently
- Two week training and a 1 1⁄2 job on Market place
- Learned how to make orders, cancel orders, and refund orders through Shipt
- Diminished normal client agent call time by 90 seconds with instinctive intranet site
- Make point by point call logs and records
- Appoint drivers to pickups and conveyances dependent on accessibility, area
- Organize activities to respond to got calls
- Assume a key job in all compromise circumstances update PC records
- Examine circumstances rapidly and decide appropriate game-plan
- Enter information into PC, including names, numbers, and grievance data
- Maintain quiet, proficient attitude on all calls
- Add to significant level of consumer loyalty by continually keeping up neighborly demeanor
- Manage stock of provisions and reorder varying
- Explain practice approaches and follow-up plans to all patient.
CUSTOMER SERVICE REPRESENTATIVE INTERN
Genesys Works
08.2016 - 07.2017
- Manage occupied, multi-line telephone framework
- Practiced 3 months of customer representative service skills
- Asked probing questions to determine service needs and accurately input information into electronic systems
- Evaluated customer account information to assess current issues and determine potential solutions
- Consulted with customers to determine best methods to resolve service and billing issues
- Set up and activated customer accounts to maintain QA satisfaction levels
- Delivered service and support to each customer, paving way for future business opportunities
- Settled more than 100 client complaints for each week via phone and on email
- Write emails and transcribe notes
- Document information discussed at daily meetings
- Communicate effectively with soft tone and sensitivity
- Maintain knowledge of current promotions and all store policies.
IT SUMMER INTERN
Genesys Works, Carlson Inc
05.2016 - 08.2016
- Learned how to fully open up computers, desktops, printers and close them back
- Studied the main parts in a desktop and to understand how it functions
- Aided the customers issue through the phone very efficiently
- Always came on time or 15 minutes early when it's a one on one meeting with my boss or to work
- Volunteer Work
- Computer problems.
Education
No Degree - Chemistry
Metropolitan State University
Saint Paul, MNCOMPLETED COURSEWORK TOWARDS HIGH SCHOOL DIPLOMA -
Ubah Medical Academy
Hopkins, MN01.2017
Skills
- First Aid Certification
- CPR Certification
- Equipment Sterilization
- Clinical Support
- Procedure Support
- Patient Services
- Treatment Room Setup
- X-Ray Processing
CPR Certification -AHA
America Heart Association Basic Life Support (CPR and AED) program completed.
Issued : 7/13/2023
Renew By: 07/2025
Timeline
Unlicenced Dental Assistant
Pacific Dental Services
09.2022 - 09.2023
BEHAVIORAL THERAPIST
R'Future Wellness & Autism Center
05.2021 - 11.2021
CAREGIVER
Mt Olivet Rolling Acres Victoria
04.2020 - 07.2022
CUSTOMER SERVICE REPRESENTATIVE
Indy Health Inc
02.2020 - 05.2021
CUSTOMER REPRESENTATIVE
Randstad
10.2019 - 02.2020
DISPATCHER
Ustwinslogistic Truck Company
01.2017 - 10.2019
CUSTOMER SERVICE REPRESENTATIVE INTERN
Genesys Works
08.2016 - 07.2017
IT SUMMER INTERN
Genesys Works, Carlson Inc
05.2016 - 08.2016
No Degree - Chemistry
Metropolitan State University
COMPLETED COURSEWORK TOWARDS HIGH SCHOOL DIPLOMA -
Ubah Medical Academy