Asmaa Rhorba

Team Assistant.

Coordinated surgery scheduling to ensure efficient and timely procedures.

• Obtained authorizations for surgeries, including Visco Injections and other treatments.
• Managed leave documentation, completing FMLA and Short-Term Disability forms.
• Resolved insurance denials through peer-to-peer discussions regarding MRI claims.
• Provided front desk support by addressing patient inquiries and administrative tasks.
• Demonstrated adaptability by fulfilling responsibilities across various areas as needed.

• Greeted patients and provided assistance with inquiries.
• Organized filing system for patients records and previewing charts for different providers.
• Run patient's insurances eligibly and obtain authorizations prior to their appointments.
• Answered incoming calls, responded to voicemails and transferred calls as needed.
• Scheduled appointments for patients
• Performed data entry of patient information into computer systems.
• Ensured compliance with HIPAA regulations regarding patient privacy rights.
• Processed payments from patients using cash, credit cards or checks.
• Maintained a clean front office environment including lobby area.
• Provided administrative support to coworkers, taking on additional tasks during high-volume periods.

• Assign, direct, train, and monitors technologists and support staff during assigned shift; Complete staff performance evaluations; Accountable for management and provision of nursing care in Imaging department through leadership training and assisting team members to ensure optimum care and efficient use of resources to achieve team goals; Develops policies and procedures for Imaging department nursing practice that incorporates the integration, innovation, and resource-based findings, into daily imaging care practice; demonstrate understanding of the cognitive, emotional, and chronological maturation process for each age group of patients served including toddlers, young, middle, or older adults; Clinical Operations and Patient Care Delivery; Plan, organize and direct the activities of Diagnostic Imaging Services and assigned clinics; Implement department goals, objectives, and standards for each modality; Work closely with the director of Diagnostic Imaging to ensure that Imaging services are effectively coordinated; Provide leadership, management, and direction for all areas within Diagnostic Imaging; Participate in hospital and departmental goals and objectives; Assist in interviewing, selecting candidates as well as orient, supervise and evaluate caregivers; Manage change and fostering teamwork to improve patients care; Ensuring inventory par levels are maintained at an appropriate level and changed as procedure volume requires; Work with the Radiologic Engineers to ensure that vendor overtime costs are kept at a minimal level; Ability to handle multiple tasks/projects and meet strict deadlines; Responsible for Supervising the Radiology Department
• Managed and supervised a team of 10+ site staff members to ensure safety, quality control and efficient operations.
• Organized daily workflow for the team, ensuring tasks were completed on time and within budget.
• Conducted regular training sessions with staff to ensure compliance with company policies and procedures.
• Assisted in resolving conflicts between subcontractors, vendors or clients as required by management.

• Schedule appointments and follows up on rescheduling and no-show appointments; Receives and conveys messages electronically, in writing and verbally; Greets patients and visitors in a prompt, courteous and helpful manner and directs patients to the appropriate area; Check-in and Check-out patients via EMR system; Collects and posts co-pay and/or payments according to health plan and conducts end of day reconciliation process; Verifies patient insurance prior to the services being rendered; Ability to update medical record and computer system with new information; Sorts and delivers mail, medical records, and other correspondence to appropriate department; Maintain a cheerful, positive, and respectful attitude; Other duties as needed and/or assigned
• Greeted patients upon arrival and ensured they had the necessary paperwork completed.
• Assisted with patient registration, insurance verification, and appointment scheduling.
• Answered incoming calls from patients in a professional manner and responded to inquiries or directed them to appropriate personnel.

• Inspect and verify passenger documentation; Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations; Manage passenger baggage processing including handling and fee calculation if applicable; Assist passengers as needed through arrival and check in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance; Direct passengers through Customs, Immigration, and Quarantine, as required; Make public address announcements as required; Assist Ramp Service Agents to ensure that wheelchairs, strollers, and gate checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival; Comply with all federal, state, municipal, airport authority and carrier security requirements and Swissport SOPs and policies; Operate equipment to include the jet way, computer keyboards, and carrier specific reservation/ ticketing software; Other duties as assigned
• Provided assistance to passengers with limited mobility.
• Checked in passengers, assigned seats, and issued boarding passes.
• Answered customer questions regarding flight information, airport amenities, and travel regulations.
• Assisted customers with reservations, cancellations, and rebooking flights as needed.
• Processed ticket refunds for cancelled or delayed flights.
• Coordinated ground transportation services for arriving and departing passengers.

• Responsible for assisting in the daily operations of the store; Merchandising, processing goods, flowing goods to the sales floor, cashier, and customer service; Helping to maintain the store appearance; Greeting, interacting and attending to customers' inquiries; Performing other duties, as assigned
• Assisted customers with finding the right product for their needs.
• Provided product information and answered customer questions.
• Demonstrated knowledge of store products and services.
• Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
• Greeted customers upon entering the store and provided assistance.
• Stocked shelves with merchandise according to company standards.
• Organized displays to attract customers and promote sales.

• Process customer transactions; Respond to customer inquiries and customer requests for support; Merchandising, processing goods, flowing goods to the sales floor, cashier, and customer service; Execute activities related to store initiatives to offer customers additional products and services; Return misplaced product, customer returns; Collect and processes payment from customer and enters into register system; Performing other duties, as assigned
• Organized displays to attract customers and promote sales.
• Tracked inventory levels throughout the day and restocked items as needed.

• Research potential clients; Pitch company portfolio and help turn around negative receivables; Follow through on leads; Client account coordinator; Drafting agreement; Client account prospecting
• Assisted in developing client relationships by providing outstanding customer service.
• Developed detailed reports for clients on a regular basis, outlining progress and achievements.
• Negotiated contracts with clients while ensuring compliance with company policies and procedures.