Asmaa Zebbadi

Assessed eligibility for Refugee Cash Assistance (RCA) for refugees, asylees, and other eligible populations by evaluating income and supporting documentation in compliance with program guidelines.

Delivered comprehensive program orientations and ensured client adherence to RCA requirements through monthly compliance monitoring.

Distributed debit cards to clients during eligibility periods and assessed continued participation to determine benefit retention.

Maintained accurate and organized client files, ensuring full compliance with funding and regulatory documentation standards.

Requested debit cards for both direct and vendor assistance on a weekly basis; created and processed vouchers for assistance and reimbursements.

Accurately entered and updated client data in the RCA database, verifying and detaching vouchers daily to maintain data integrity.

Collaborated with external service providers and participated in cross-agency meetings, staff retreats, public events, and community engagement activities.

Supported organizational initiatives and special projects, contributing to a high-performing team and responsive service delivery.

Conducted comprehensive intake assessments and developed Individual Employment Plans (IEPs) for employable clients, tailoring strategies to enhance job readiness and employment outcomes.

Delivered both group and one-on-one job readiness orientations, equipping clients with essential skills for job search, applications, interviews, and workplace success.

Identified appropriate employment opportunities based on client profiles and supported clients throughout the entire hiring process, including application support, interview preparation, and follow-ups.

Scheduled job interviews, provided ongoing case management, and performed 30/60/90-day employment retention follow-ups to monitor job stability and client progress.

Assisted clients and employers in resolving post-placement issues, and offered translation and transportation support to remove employment barriers.

Maintained accurate employment tracking in RMS, ClientTrack, and internal systems, recording enrollments, job referrals, placements, and outcomes.

Verified and updated employment data, created detailed case notes, and generated reports to support program evaluation and funder compliance.

Ensured complete and compliant client files in accordance with program and grant funding requirements, both digital and physical.

Compliance & Data Management

Collaborated with leadership to develop and implement effective compliance and data management systems, conducting systematic and random audits to ensure adherence to standards.

Produced customized reports analyzing employment trends, compliance findings, and performance metrics to inform program improvements and meet funder reporting requirements.

Led regular data reviews to ensure accuracy and consistency across databases, case files, and reports in line with internal quality control and external compliance standards.

Supported staff through compliance training, coordinated corrective action plans, and facilitated cross-functional collaboration to improve program delivery.

Managed secure storage of client data, ensuring strict adherence to confidentiality protocols and grant requirements.

Participated in inter-agency meetings, United Way tours, agency fairs, and public speaking engagements, promoting employment programs and building community partnerships.

Contributed to organizational events and special projects as assigned by the Employment Coordinator, Program Supervisor, or Director.

• Proven ability to manage individual cases, coordinate services, and collaborate with diverse stakeholders to ensure the successful settlement and support of refugee families.
• Conduct intake and eligibility screenings for newly arrived refugees to determine RCA program qualifications.
• Complete application, intake, assessment, and enrollment processes for eligible participants.
• Monitor monthly compliance of CMA program participants.
• Recertify clients at month 7 for RCA (Refugee Cash Assistance) and conduct monthly screenings to assess continued eligibility.
• Ensure clients maintain program compliance and collect necessary supporting documentation as needed.
• Administer monthly cash assistance payments to eligible clients.
• Track client expenses in accordance with program requirements.
• Submit timely and accurate RCA payment requests, including early employment bonuses.
• Refer CMA clients to employment services, English Language Instruction (ELI), and other appropriate services to support self-sufficiency.
• Ensure timely delivery of services and adherence to the requirements outlined in the RSS (Refugee Support Services) Providers Manual, as required by the Texas Office for Refugees (TXOR).

• Managed scheduling, payroll, hiring, staff development, and training needs to ensure smooth daily operations.
• Fostered a positive work environment based on mutual respect to support team growth and collaboration.
• Engaged with visitors to the roastery, providing excellent customer service and representing the brand professionally.
• Oversaw general facility organization to ensure efficient workflow, safety, and hospitality standards.
• Set performance goals and deadlines in alignment with the company's vision and operational plans.
• Organized team workflow and ensured clear delegation of duties and responsibilities to staff.

• Updated HR database with new employee information, changes in benefits, and other details.
• Prepared new hire letters, employee contracts, and corporate policies.
• Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
• Managed payroll and timekeeping to track hours and accurately pay employees.
• Oversaw hiring, staffing, and labor law compliance.
• Maintained accurate employee records through diligent documentation of personal information, job history, performance evaluations, and other relevant data.

• Improved student fluency in French by incorporating immersive activities and authentic materials.
• Increased language retention through regular oral assessments and constructive feedback.
• Developed and implemented full French curriculum to meet school mission and goals.
• Established positive rapport with students, fostering an environment of trust and open communication.
• Created reading lists with materials to promote student comprehension of written French.

• Enhanced customer satisfaction by providing personalized support and solutions to their inquiries.
• Answered customer service inquiries via telephone, email and chat platform to address customer needs and promote optimum outcomes.
• Supported sales efforts by providing accurate information about products or services that matched customer needs.
• Retained valuable clientele by proactively addressing concerns, identifying potential issues, and offering suitable solutions.
• Resolved complex problems for customers using effective troubleshooting techniques combined with extensive product knowledge.
• Participated in interactive training programs to expand knowledge of company products and policies.

• Volunteering for the Citizen of the World program with the Teleperformance Morocco group taught me valuable lessons that I will carry with me for life.
• The experience showed me the importance of giving back to my community and making a positive impact on society.
• I also learned how to work effectively in a team, communicate with people from diverse backgrounds.

• Handled administrative tasks in the HR department, including updating employee records.
• Screened resumes and scheduled interviews for recruitment processes.
• Entered staff and account data from source documents within time limits.
• Accurately listened to, recorded, and responded to customer communications.
• Directed incoming customer queries to the most suitable advice or service.
• Transferred data from oral formats into computer files or database systems.
• Created key metrics and implemented audit processes to ensure goals were met.
• Reviewed, updated, and revised hiring practices, vacation policies, and other HR procedures.
• Created and maintained a positive and responsive work environment, increasing employee retention.
• Developed recruitment programs to boost minority hiring and meet affirmative action requirements.
• Entered staff and account data from source documents within set time limits.
• Compiled, verified, and sorted staff information to prepare accurate data for computer entry.
• Reviewed employee data for deficiencies or errors, corrected incompatibilities, and ensured data accuracy.