Asmaa Zuberi
Cincinnati,OH
Summary
I ensure an excellent experience for all customers while maintaining a professional, yet personable connection by utilizing my customer service skills. I provide informative answers to product inquiries in high-paced environments, as well as collaborating with my team to produce not only a positive work space, but an efficient one.
Overview
4
4
years of professional experience
Work History
Barista
Starbucks
Cincinnati, Ohio
08.2022 - Current
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Adhered to health department regulations concerning sanitation standards.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Maintained the highest level of professionalism, respect, and courtesy in a fast-paced, high-stress work environment.
- Monitored inventory levels of supplies and restocked when necessary.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Maintained a clean and organized workspace, enabling coworkers to locate resources and products.
- Utilized upselling techniques to promote bakery items and specialty drinks, increasing average order value.
- Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
Team Member and Trainer
Dairy Queen Grill & Chill
Cincinnati, Ohio
07.2021 - 08.2022
- Answered phone calls regarding inquiries about products or services.
- Collaborated with team members to achieve daily goals.
- Organized inventory shelves for easy access and maintenance of stock levels.
- Adhered to safety guidelines while operating machinery or stocking shelves.
- Resolved customer issues promptly in a professional manner.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Participated in team meetings to discuss strategies for improvement.
- Maintained a clean and organized work area throughout shift.
- Operated cash registers to process payments from customers.
- Assisted in inventory management, ensuring stock levels met demand without excess.
- Rotated through series of different stations based on team needs.
- Addressed customer needs, responding to specific requests.
- Assisted newly hired team members by explaining company procedures and safety requirements.
- Built and maintained working relationships with peers and upper management.
- Trained new team members using approved training materials and information.
- Collaborated with team members to achieve project milestones within set deadlines.
Education
Some College (No Degree) - Criminal Justice
University of Cincinnati
Cincinnati, OHSkills
- Opening and closing duties
- Display case merchandising
- Soft selling
- Up-selling
- Conversant in some ASL
- Professional demeanor
- Inventory management
- New hire training
- Conflict mediation
- Team collaboration
Timeline
Barista
Starbucks
08.2022 - Current
Team Member and Trainer
Dairy Queen Grill & Chill
07.2021 - 08.2022
Some College (No Degree) - Criminal Justice
University of Cincinnati