Asma Fahim Razavi
Duvall
Summary
Results-driven Program and Project Manager with over 10 years of customer-facing experience in driving large-scale cross-functional initiatives. Expertise in Agile development methodologies, customer experience optimization, stakeholder engagement, and IT delivery. Proven track record of delivering high-quality solutions that enhance customer satisfaction and streamline business processes. Adept at managing complex projects, collaborating with diverse teams, and fostering strong relationships with stakeholders.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Owner
TotBox LLC
02.2023 - Current
- Setup my own e-commerce business (furryneeds.com)
- Established foundational processes for business operations.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Expanded product offerings by researching market trends and identifying potential growth opportunities.
Program Manager, Organization Enterprise Support Group
Microsoft
11.2021 - 01.2023
- Company Overview: Through Mindtree
- Planned and managed large-scale, cross-functional, and organizationally critical programs within LXP product
- Developed project plans in MS Project to outline customer needs using high level project objectives for learning product launch
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Identified program obstacles and communicated possible impacts to team.
- Met with project stakeholders on regular basis to assess progress and make adjustments.
- Handled trade-offs based upon schedule, complexity, business benefits, user demand/feedback, data insights, etc
- Facilitated release of features to production and coordinated post prod problem resolution and project documentation for product knowledge
- Facilitated business communications, presentations and data analysis Power BI reporting for making key decisions and risk management
- Tracked and communicated adherence to timelines, SLAs, KPIs (key performance indicators), OKRs and other information including status, risks and issues to partners and senior leadership
- Facilitated the drop in customer service issues YOY by 36% by understanding team inefficiencies, flagging risks and operationalized best practices
- This was achieved by monitoring customer service issues in Microsoft Dynamics 365
- Worked in Customer-facing role and ensured customer escalations / priorities are handled
- Focused on building strategic relationships by organizing retrospective meetings between stakeholders and partners to focus on positive growth in complex environment for customer success
- Managed Offshore/onshore model for coaching and delegating assignments
- Through Mindtree
Project Scheduler/ Project Manager, Global Tool Install Group
Intel
07.2018 - 11.2021
- Company Overview: Through AMCG
- Translated confidential organizational goals into concrete projects by listening to detailed requirements
- Goal setting for critical installs and day to day operations needed in key medium to large market initiatives
- Managed multiple projects, 5 complex simultaneous project planning involving cross-functional teams
- Oversaw the effort and status of 17 different project managers, design Engineers and vendors simultaneously
- Account management of project portfolio data and key attributes provided by PMs match project timeline
- Collaborated and coordinated resources with business management teams, finance, engineering, PMs, vendors, suppliers and other stakeholders
- Prioritized tasks and reviewed project plans with deliverables, milestones, resources, risk/escalation procedures, status reports etc
- Defined health & performance metrics, reports and dashboards for KPIs and Project schedules for timely deliveries
- This was achieved through a combination of Power BI and Pivot tables in Excel
- Prioritized tool installs based on business needs, available resources, vendor feedback and documented data sets
- Spearheaded the development of one single web application for all scheduling needs
- Repurposed existing facilities and resources to mitigate the impact of Covid-19
- Scheduled and monitored more than 500 tools installs, upgrades and demos
- Reduced schedule errors by 90% by automating schedule validation
- Saved $1.8 million by optimizing/ financial analysis of installs according to warehouse availability
- Repurposed tools from different locations for cost efficiency
- Through AMCG
Engineering Business Analyst, Manufacturing Engineering
Daimler Trucks North America
04.2017 - 04.2018
- Company Overview: Through OLSA
- Developed storytelling data analytics products for 5 truck manufacturing plants in US and Mexico
- Handled ambiguous and often conflicting requirements from the plants
- Enabled stakeholders to monitor assembly of 1000s of trucks through automated reports
- Drove assembly prioritization decisions by working with B2B customers in Microsoft Dynamics 365 and internal teams
- Distributed truck assembly across multiple plants based upon available capacity
- Worked to actively identify bugs and inconsistencies through Tableau visualizations
- Worked with multiple stakeholders including manufacturing engineers and floor managers
- Managed the troubleshooting and timely resolution of critical bugs from engineering team
- Through OLSA
Assistant Project Manager, Orange County Elections and Centralia Labor Industry
CTS Language Link
08.2016 - 10.2016
- Planned and executed more than 500 translation projects - French, Mandarin, Hindi, Urdu, Spanish, Vietnamese
- Managed scope, schedule, budget, quality and ultimate delivery of projects by negotiating with functional teams and vendors
- Tracked timelines and other resourcing issues for all projects
- Improved defect management and knowledge management procedures for employee engagement
- Worked with paralegal teams for Labor industries of Washington projects
- Improved internal project management process by applying best engineering practices
- Invoiced clients for services provided
- Engaged vendors and coordinated with global teams
- Supervised 25 members from functional and QA teams to train them in process improvements
- Acted as an escalation point for project issues
Senior Systems Analyst in Microsoft, UBS, Wachovia and Westpac projects
Infosys
11.2006 - 06.2012
- Company Overview: Pune, India
- Helped create proposals for multi-million-dollar software development projects
- Coordinated with business partners and team member to gather requirements for software development lifecycles
- Developed sample ASP.NET websites for business proposals
- Test plan development for manual and automated testing of Operating Systems
- Followed Agile methodology for faster turnaround time and project planning
- Managed Scrum meetings for ensuring timely delivery
- Organized sprint planning meetings
- Reported status using dashboards such as burn down charts and MS Project
- Pune, India
Education
Master of Science - Engineering And Technology Management
Portland State University
Portland, OR06-2018
Bachelor of Engineering Technology - Electrical Engineering
Dr. Baba Saheb Technological University
Maharashtra, India06-2006
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- IT Backlog Management & Prioritization
- Agile Methodologies (Scrum, Kanban)
- Cross-Functional Team Leadership
- Customer Experience Optimization
- Business Process Mapping & Documentation
- Risk Management & Issue Resolution
- Project/Program Management Tools: Jira, MS Project, Azure DevOps
- Reporting Tools: Power BI, Tableau
Accomplishments
- Reduced customer service issues by 36% YOY through operational improvements and risk management.
- Saved $1.8 million by optimizing tool installs through effective financial analysis.
- Automated project schedules to reduce errors by 90%, improving overall efficiency.
- Spearheaded the development of a web application for scheduling, streamlining business operations.
Certification
Graduate Certificate in Project Management from Portland State University
Languages
English
Hindi
Timeline
Owner
TotBox LLC
02.2023 - Current
Program Manager, Organization Enterprise Support Group
Microsoft
11.2021 - 01.2023
Project Scheduler/ Project Manager, Global Tool Install Group
Intel
07.2018 - 11.2021
Engineering Business Analyst, Manufacturing Engineering
Daimler Trucks North America
04.2017 - 04.2018
Assistant Project Manager, Orange County Elections and Centralia Labor Industry
CTS Language Link
08.2016 - 10.2016
Senior Systems Analyst in Microsoft, UBS, Wachovia and Westpac projects
Infosys
11.2006 - 06.2012
Master of Science - Engineering And Technology Management
Portland State University
Bachelor of Engineering Technology - Electrical Engineering
Dr. Baba Saheb Technological University
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