Asmahan Abdalla
Minneapolis
Summary
Motivated and analytical professional with diverse experience in customer service, administration, and communication. Seeking a customer service position to further develop my skills. Energetic, reliable, and dedicated to delivering exceptional service.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Receptionist / Administration / Interpreter
Apply Valley Foods, USA
01.2023 - 07.2023
- Assisted customers and visitors with inquiries.
- Handled administrative tasks and coordinated communication.
- Served as an interpreter to support customer needs.
Assembler
Beckman Coulter, USA
09.2021 - 11.2022
- Performed assembly tasks with accuracy and consistency.
- Followed safety and quality standards in a fast-paced environment.
Customer Support & Booking Officer
Qatar Islamic Bank
06.2012 - 03.2019
- Provided technical and customer support for 2,000+ customers.
- Achieved a 97% customer satisfaction rating over three years.
- Managed service requests, incidents, and escalations.
- Resolved customer complaints and provided follow-up.
- Processed financial adjustments and maintained accuracy.
- Delivered customer service via phone, email, and chat.
- Multitasked across systems with precision.
Education
High School Diploma - undefined
Skills
- HR administration skills
- Persuasive speaking and positive communication
- Strong time management
- Clear communication in English & Arabic
- Customer and employee service skills
- Proficient in Microsoft Office and call center software
Certification
- Computer Training
- Customer Service Training
- HR Training
- Hospitality
Timeline
Receptionist / Administration / Interpreter
Apply Valley Foods, USA
01.2023 - 07.2023
Assembler
Beckman Coulter, USA
09.2021 - 11.2022
Customer Support & Booking Officer
Qatar Islamic Bank
06.2012 - 03.2019