Asmait Zeccarias

• Achieved $13.8M in sales volume, marking a 5% increase in 2024.
• Oversaw daily store operations, maintaining high standards of customer service.
• Managed inventory levels to ensure accurate stock management processes.
• Trained and mentored staff, boosting team performance and service quality.
• Implemented loss prevention measures to minimize theft and protect assets.
• Developed visual merchandising strategies to enhance product displays.
• Analyzed sales trends for strategic promotions and placement opportunities.
• Cultivated a positive work environment through team-building activities.

• Led initiatives to improve service, boosting customer satisfaction and loyalty.
• Developed training programs enhancing staff capabilities in customer engagement.
• Analyzed feedback to identify trends and implement effective solutions.
• Managed daily operations to ensure high-quality service delivery across departments.
• Mentored team members, fostering a performance-oriented work environment.
• Coordinated events and promotions increasing customer interaction and brand awareness.
• Resolved customer issues efficiently through cross-departmental collaboration.
• Conducted performance reviews for Service Experience team, ensuring adherence to quality standards.

Achieved #1 ranking among 145 company shoe departments with $7 million in volume.

Drove a 15% increase in revenue for 2014 and an 11.8% increase for 2015.

Led team of 2 assistant department managers, 2 leads/specialists, and 10 line employees.

Coached and developed employees to deliver exceptional customer service experiences.

Executed business plan to meet department service standards and volume objectives.

Trained team on fashion trends and product knowledge to enhance sales strategies.

Collaborated with regional merchandiser to optimize quality, value, and selection of merchandise.

Maintained high merchandising and presentation standards across all displays.

Achieved $9 million in sales volume with a 21% increase in Shoe Department revenue.

Identified, recruited, and hired top talent to strengthen team performance.

Developed future leaders through targeted mentorship and training programs.

Maintained regular floor presence to enhance customer engagement and support staff.

Ensured accurate inventory management to meet shrinkage reduction goals.

Led a diverse team of 2 Assistant Department Managers, 3 Leads/Specialists, and 15 Line Employees.