Asmara Arshad
Irving,TX
Summary
I am an Associate Technical Account Manager looking for a position in the technology field. I graduated in December 2022 with my Bachelor's in Information Systems. My experience ranges from programming to technical account management. As a student, intern, and working professional, I've acquired valuable skills in different technology sectors such as cybersecurity, web development, data analysis and networking. I am seeking to utilize these abilities to positively impact the success of the organization I am a part of.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Associate Technical Account Manager
Tanium
03.2023 - Current
- Resolved user queries and technical issues related to cybersecurity tools and protocols.
- Successfully deployed cybersecurity-based software on multiple Linux and Windows endpoints within a 12 hour framework
- Assisted clients to help optimize their performance with cybersecurity software by providing additional use-cases for modules including: Patch, Deploy, Threat Response, and Integrity Monitor
- Successfully scripted and automated routine tasks, improving operational efficiency by 20%
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings, resulting in a consecutively 100% NPS score
- Created and structured knowledge-filled presentations to improve New Hire Training process based on feedback from colleagues
Technical Solutions Engineer Intern
Tanium
06.2022 - 08.2022
- Delivered pre-sales technical support for Windows server and desktop virtualization
- Produced reports on success rates and remedial requirements
- Performed demos, proof-of-concept support, and process improvement involving the Tanium software
Developing Technical Associate Intern
RSI Security
11.2021 - 02.2022
- Diagnosed and researched technical faults, escalating support issues when necessary
- Coordinated with clients to improve efficiency by configuring software, designing workflow processes, and general end-user profile maintenance
- Created client documentation per specific processes that are unique to the client for future reference
Advanced Repair Agent
Geek Squad - Best Buy
08.2021 - 11.2021
- Completed field repairs using good assessment, troubleshooting, and diagnostics abilities
- Conducted diagnostic procedures to determine root cause of customer problems and provide accurate repair recommendations
- Arranged maintenance sessions to discover and mend inefficiencies
Education
Bachelor of Science - Information Systems
The University of Texas At Arlington
Arlington, TX12.2022
Skills
- Technical Troubleshooting
- Network Security
- Software Development
- Process Improvement
- Risk Assessment
- Problem Solving
- Software Deployment
- HTML
- Data Security
- Data Design
Certification
- Tanium Certified Operator (TCO)
Timeline
Associate Technical Account Manager
Tanium
03.2023 - Current
Technical Solutions Engineer Intern
Tanium
06.2022 - 08.2022
Developing Technical Associate Intern
RSI Security
11.2021 - 02.2022
Advanced Repair Agent
Geek Squad - Best Buy
08.2021 - 11.2021
Bachelor of Science - Information Systems
The University of Texas At Arlington