Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Asmira Papp

Middleburg Heights,OH

Summary

Experienced healthcare professional skilled in patient care, critical thinking, and communication. Strong focus on team collaboration and achieving optimal patient outcomes. Reliable and adaptable, ensuring efficient and compassionate care in dynamic environments. Equipped with expertise in medical procedures, patient assessments, and care coordination.

Overview

21
21
years of professional experience
1
1
Certification

Work History

REGISTERED NURSE ENT PATIENT CARE COORDINATOR

VA Medical Center
02.2025 - Current
  • • Coordinating and scheduling pre- and post-operative appointments for ENT patients.
  • • Collaborating with interdisciplinary teams, including physicians, nurses, nurse practitioners, and social workers, to enhance patient outcomes.
  • • Assisting ENT patients with completing return-to-work forms and managing FMLA requests.
  • • Monitoring care plans and ensuring adherence to treatment protocols.
  • • Advocating for patients by evaluating their medical needs, connecting them with resources, and developing personalized care plans.
  • • Following up on test results and ensuring patient attendance at appointments.
  • • Updating and tracking patient care management tools (CMT).
  • • Documenting missed appointments and no-shows, ensuring new follow-up appointments are scheduled.
  • • Conducting follow-up calls with Inspire patients to assess their tolerance to new settings.
  • • Actively participating in tumor board meetings, Surgical Service Nursing huddles, monthly surgical service meetings, facility-wide Nursing Safety huddles, and tracheostomy/ laryngectomy care.

REGISTERED NURSE CASE MANAGER

Cleveland Clinic
04.2019 - Current


• Managed the care of 12-18 patients at a time, overseeing the entire process from admission to discharge, including

assessments, care planning, health education, and effective collaboration with healthcare teams to ensure safe discharge outcomes.

  • Effectively communicated with physicians regarding patient needs, performance, medications and changes.
  • Collaborated with physicians and other healthcare providers to ensure appropriate resource utilization for complex cases.

• Coordinated patient placements and transfers in alignment with clinical standards and individual patient needs.

• Organized home care services, home infusion therapy, and durable medical equipment to reduce patient stress and minimize length of stay.

• Arranged post-discharge care plans, ensuring appropriate follow-up based on patient requirements.

• Secured insurance authorizations for medications, subacute rehabilitation, and long-term care placement.

• Facilitated access to community resources to support patient care.

• Coordinated follow-up appointments with physicians to ensure continuity of care.

• Assisted with transportation arrangements to improve patient access to services.

• Selected as a participant in the Stroke Survey and contributed to daily stroke rounds.

• Ensured accurate daily documentation in compliance with healthcare standards.

• Developed, implemented, and evaluated individualized care plans in collaboration with patients and the medical team.

• Participated in the Pilot remote work program to enhance service delivery.

• Volunteered in community health fairs to promote wellness and education.

• Provided orientation and training for new employees to ensure effective integration into the team.

• Actively participated in daily rounds and prepared observation reports.

• Served as a strong patient advocate, ensuring patients’ voices were heard and needs addressed.

• Fostered positive, cooperative relationships among healthcare teams to enhance patient care delivery.

REGISTERED NURSE

Cleveland Clinic
09.2015 - 04.2019
  • Provided care for patients with chronic ventilator needs including stroke, seizures, paraplegia/quadriplegia, ALS, MS, etc
  • Operated and monitored medical equipment
  • Supervised nursing students
  • Assured quality of care by adhering therapeutic standards
  • Maintained safe and clean environment by complying with standards and procedures
  • Zero falls reported for patients under my care
  • Actively advocated for early recognition of pressure and deep tissue injuries as well as collaborating treatments including complex dressing changes and medication management
  • Administered medications using a bar code medication administration documentation system
  • Educated patients and families about treatment options and home care strategies with the goal of enhancing long-term outcomes
  • Proficient in NIHSS assessment
  • Telemetry monitoring and interpretation
  • Served as a Charge Nurse on a few occasions
  • Shared Governance participant
  • Participated in unit specific education activities, including evidence-based practice project implementation, nursing competency development, and nursing simulation activities

MEDICAL ASSISTANT

Cleveland Clinic
04.2012 - 09.2015
  • Kept medical supplies within sufficient stock by monitoring levels and submitting replenishment orders before depleted
  • Collaborated with medical and administrative personnel to maintain a patient-focused, engaged, and compassionate environment
  • Kept meticulous files of accurately collected patient information necessary for billing and insurance filing
  • Prepared blood, urine, stool, and sputum lab specimens for diagnostic evaluation
  • Demonstrated proficiency in recording patient medical histories and vital signs
  • Proficient in performing venipuncture, injections, and various diagnostic procedures, (e.g, EKGs, chemistry analysis, hematology, urinalysis)
  • Ensured sanitation, and maintenance of all facilities, exam rooms, and equipment
  • Reacted calmly and effectively in emergency situations

Child Care

Home Health Care
01.2008 - 12.2011
  • Feeding, Bathing, Physical activities, Potty training, Writing, Motor skills, etc

Childcare Au Pair

Home Health Care
01.2006 - 12.2008
  • Thought writing and reading skills
  • Physical activities: Playground, Ice skating, Ballet, Soccer etc
  • Worked with potty training and swimming activities

Child and Elderly Care

Red Cross
01.2004 - 12.2006
  • Company Overview: Zavidovici, Bosnia
  • Maintained a safe and enjoyable environment for children ages two months to five years
  • Elderly duties included: Cooking, Walking, Oversaw Medication Schedule Assisted in daily routines
  • Zavidovici, Bosnia

Education

Bachelor of Science - Nursing

Western Governors University
Salt Lake City, UT
09.2020

No Degree - Early Childhood Education

College of Southern Maryland
La Plata, MD

Associate of Applied Science - Nursing

Cuyahoga Community College
Cleveland, OH
05.2015

Medical Assisting -

Sanford College Of Nursing
Cleveland, OH
01.2011

Skills

  • Served as an advocate for patients with long-term illnesses, communicating with private insurance companies, Medicaid, and Medicare on their behalf
  • Highly proficient in providing patient care, physician support, case research, and attention to detail
  • Secured insurance authorizations to sub-acute rehabilitation or long-term care placement
  • Updated and maintained discharge plan of care with physician, members of health care team, patients, and families while ensuring accuracy of patient treatment plan
  • Arranged placement and transfers in accordance with clinical standards and guidelines
  • Coordinated home care, home infusion, and durable medical equipment to reduce stress for patients and wait time
  • Proficiency in sending referrals and needed clinical information based on patients' freedom of choice necessary to secure safe discharge plan
  • Proficient in reviewing results from medical tests
  • Proficient in assessing the physical, functional, social, psychological, environmental, learning and financial needs of patients
  • Skilled in developing patient goals and monitoring progress
  • Efficient in scheduling appointments for doctors’ visits, therapies and other medical services
  • Revisited care plans based on patients’ progress and input from physicians and other medical providers
  • Proficient in educating patients about their care plan and health care options and helping them make key decisions
  • Great multitasking skills to provide care for multiple patients
  • Great problem-solving skills to identify shortcomings of care plans and revise them accordingly
  • Exceptional organizational skills to plan patient appointments and coordinate resources in the community to ease transition
  • Demonstrated patient advocate skills and assisted with problem solving and addressing any barriers to care or compliance with care plan
  • Facilitated client/family access to health care, and community resources
  • Proficiency in communicating technical information to non-technical personnel
  • Developed a cohesive and strong team-oriented relationship with healthcare professionals
  • Ability to obtain and interpret 12 lead-EKG proficiently
  • Advocate for infection prevention by utilizing sterile techniques, sepsis bundles, ventilator associated pneumonia bundle, preventing central line associated
  • Blood stream infection, and preventing catheter associated urinary catheter infection bundles of care per policy
  • Provided patient education regarding new diagnosis, new medications, dressing changes
  • Labeling and administering blood work or medications per licensed independent practitioners’ orders
  • Obtaining patient history, medication list, vaccination history, and assessing safety at home
  • Proficient in documenting in EPIC computer system
  • Skilled in obtaining peripheral intravenous access
  • Proficient in utilizing emergency equipment such as crash carts, medications, and defibrillator
  • Proficient in performing bedside swallow screen to patients
  • Skilled in preforming NIHS
  • Skilled in monitoring hemodynamic stability with Vigileo Monitor
  • Skilled in monitoring cerebral spinal fluid with ventricular drains
  • Accompany patient to tests off unit and coordinating times with multidisciplinary team
  • Excellent communication skills with multidisciplinary team
  • Proficient in titration of medication drip such as heparin
  • Proficiently assesses patient, including neurological checks and vascular checks
  • Proficient in obtaining urine specimens via clean catch or foley catheter in order to obtain culture or analysis
  • Proficient in managing, problem solving, and caring for patients wearing non-invasive Bipap or Cpap machines, as well as those wearing Hi-Flow nasal cannulas for oxygen therapy
  • Proficient in managing, problem solving, and caring for patients on mechanical ventilators
  • Proficient assessment skills when weaning patients off of oxygen therapy as indicated
  • Regularly reports off to oncoming staff using the SBAR
  • Proficient communication skills, time management, prioritization, and organizational skills as charge nurse
  • Complies and is familiar with hospital policy and unit
  • Practice
  • Performs well under pressure while caring for critically ill patients and managing family dynamic
  • Proficient in performing bedside care as well as delegating to unlicensed assistive personnel
  • Proficient in obtaining sputum samples including samples obtained from endotracheal tubes or tracheostomy stomas
  • Proficient in tracheostomy care and inner cannula exchanges
  • Proficient in administering blood products as well as assessing for transfusion reactions
  • Proficient in identifying abnormal lab values and recognizing critical lab values to report to the licensed independent practitioner
  • Provides direct patient care of post-operative surgical

Certification

  • BLS certified
  • IHI and AMNH certified
  • NIHSS certified while practicing bedside nursing
  • Certification in Hypoglycemia prevention and management
  • Certification in management of Non-epileptic seizures and conversion disorders
  • Multiple Honors and Appreciation Awards, Cleveland Clinic
  • Nursing Excellence Award for Case Management 2022
  • Professional Communication and Leadership in Healthcare Excellence Award 2019
  • Quality and safety award focused on improvement capability, patient safety, leadership, person and family centered care, and triple aim for population
  • Dean's List, GPA 3.5-4.0, Cuyahoga Community College
  • Honors Degree, Sanford Brown College

Languages

Croatian
Full Professional

Timeline

REGISTERED NURSE ENT PATIENT CARE COORDINATOR

VA Medical Center
02.2025 - Current

REGISTERED NURSE CASE MANAGER

Cleveland Clinic
04.2019 - Current

REGISTERED NURSE

Cleveland Clinic
09.2015 - 04.2019

MEDICAL ASSISTANT

Cleveland Clinic
04.2012 - 09.2015

Child Care

Home Health Care
01.2008 - 12.2011

Childcare Au Pair

Home Health Care
01.2006 - 12.2008

Child and Elderly Care

Red Cross
01.2004 - 12.2006

Associate of Applied Science - Nursing

Cuyahoga Community College

Medical Assisting -

Sanford College Of Nursing

Bachelor of Science - Nursing

Western Governors University

No Degree - Early Childhood Education

College of Southern Maryland
Asmira Papp