Alana Smith
High School Student
Lakeway,TX
Summary
Motivated and dedicated high school student with a strong commitment to customer service and desire to gain valuable work experience. Known for my strong work ethic and customer service skills, I bring a sense of responsibility, confidence, and positivity to every task. Currently, I hold various leadership roles at Emmaus Catholic Church, including serving as an altar server, usher, youth group leader, and bass guitarist, demonstrating an ability to handle multiple responsibilities with efficiency. With a passion for music and service, I am eager to apply my skills to a leadership position within the Lake Travis Cavalier Band. Ready to contribute my flexibility, confidence, and dedication to fostering a positive and successful environment within the band. Adept at setting up, tearing down and maintaining equipment. Prepares for shows, sells tickets and manages supplies. Reputation for professionalism and punctuality.
Overview
2
2
years of professional experience
24
24
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Altar Server
Emmaus Catholic Parish
08.2022 - Current
- Prepared altar with extreme attention to detail
- Assisted with training of new altar servers
- Memorized all essential prayers and gospel recitations
- Communicated with church leadership on needs and issues of church for planning purposes
- Greeted guests with directions and friendly conversation
- Diligently followed instructions of superiors regarding service changes and liturgy
- Helped with special events such as Vacation Bible School
High School Youth Group Teen Leader
Emmaus Catholic Parish
10.2022 - Current
- Mentored individuals on personal and spiritual growth, resulting in an increase in overall youth group participation.
- Evaluated program effectiveness regularly, making necessary adjustments to better serve the needs of teen participants.
- Collaborated with other youth leaders to expand the reach of our program and attract new participants.
- Established safe spaces during gatherings for open dialogue about faith-related questions or concerns among young people.
- Developed strong connections with youth members by organizing engaging and interactive group activities.
- Educated members of youth group on religious beliefs and practices.
- Supported adult catechists in leading classes and performing various duties.
- Assisted with fundraising activities.
Church Usher
Emmaus Catholic Parish
09.2023 - Current
- Distributed bulletins, programs, and informational materials, ensuring all attendees were well-informed about church activities.
- Greeted guests with directions and friendly conversation
- Collected and sorted money during church services.
- Assisted in maintaining a safe and orderly atmosphere for worship services, contributing to a positive experience for attendees.
Youth Group Bass Guitarist
Emmaus Catholic Parish
03.2024 - Current
- Performed praise and worship music at church retreats and youth group events
Customer Service Assistant
HEB Grocery Store
06.2023 - 10.2023
- Managed cart inventory at the front of the store, enabling smooth flow of traffic in and out of the establishment.
- Assisted cashiers with swift transactions for a streamlined checkout experience.
- Assisted customers with carrying heavy bags to their vehicles, enhancing overall service quality.
- Improved customer satisfaction by providing efficient and friendly bagging services.
- Reduced wait times for customers by quickly and accurately bagging groceries.
- Collected carts from parking lot and designated return locations.
- Continuously sought opportunities to expand knowledge about products/services offered by the company which resulted in better-informed recommendations for clients.
- Handled customer inquiries in a polite manner, directing them to appropriate departments when necessary.
- Demonstrated empathy towards customers during difficult situations while remaining composed under pressure.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Prevented potential escalations by identifying potential issues early on and proactively offering solutions to resolve them swiftly.
Vacation Bible School Volunteer
Emmaus Catholic Parish
06.2023 - 06.2023
- Served as a positive role model for children by demonstrating empathy, kindness, and strong moral character throughout interactions.
- Supported event planning efforts for Vacation Bible School, contributing to the overall success and enjoyment of attendees.
- Enhanced children's understanding of Bible stories by using creative and interactive teaching methods.
- Assisted in organizing daily activities for a fun and engaging learning environment, resulting in increased student participation.
- Managed groups of children during various activities, maintaining a safe and orderly environment for all participants.
- Supplemented lessons with fun activities, games, and friendly competitions.
- Sang bible songs with children to reinforce lessons.
Education
Lake Travis High School
Austin, TX 05.2001 - 05.2025
Skills
Multitasking Abilitiesundefined
Certification
12/07/21 Learn2Serve Food Handler Training Course (ANSI Accredited)
Timeline
Youth Group Bass Guitarist
Emmaus Catholic Parish
03.2024 - Current
Church Usher
Emmaus Catholic Parish
09.2023 - Current
Customer Service Assistant
HEB Grocery Store
06.2023 - 10.2023
Vacation Bible School Volunteer
Emmaus Catholic Parish
06.2023 - 06.2023
High School Youth Group Teen Leader
Emmaus Catholic Parish
10.2022 - Current
Altar Server
Emmaus Catholic Parish
08.2022 - Current
12/07/21 Learn2Serve Food Handler Training Course (ANSI Accredited)
12-2021
Lake Travis High School
05.2001 - 05.2025
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