Associate Of Applied Arts - Liberal Arts And Sciences
Queensborough Community College of The City University of New York
Oakland Gardens, NY05.2026
Asnin Rahman
Jamaica,NY
Summary
Highly organized and detail-oriented professional with strong communication skills. Quick learner with the ability to manage schedules, maintain records, and assist clients efficiently. Adept at working independently in a remote setting while ensuring accuracy and professionalism.
Education
Skills
- Customer Service
- Inbound calls
- Outbound calls
- Appointment Scheduling
- Call Management
- Conflict Resolution
- Remote work capabilities
- Organization & Time Management
- Data Entry & Record-Keeping
- Strong Communication & Interpersonal Skills
Overview
1
1
1
1
1
year of professional experience
Timeline
Customer Service Representative
Global Contact Services
07.2023 - 08.2024
Associate Of Applied Arts - Liberal Arts And Sciences
Queensborough Community College of The City University of New York
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Work History
Customer Service Representative
Global Contact Services
07.2023 - 08.2024
- Answered customer telephone calls promptly to avoid on-hold wait times
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Offered advice and assistance to customers, paying attention to special needs or wants
- Answered constant flow of customer calls with minimal wait times
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Handled customer inquiries and suggestions courteously and professionally
- Managed approximately 30 or more incoming calls a day
Work Preference
Work Type
Part TimeInternshipGig WorkFull TimeWork Location
RemoteOn-SiteLanguages
English
Full Professional
Bengali
Native or Bilingual
Similar Profiles
Iesha WatsonIesha Watson
Customer Service Representative at Global Contact ServicesCustomer Service Representative at Global Contact Services
Quanisha PorterQuanisha Porter
Customer Service Representative at Global Contact ServicesCustomer Service Representative at Global Contact Services
Moses NetzMoses Netz
Travel Planning/Services Representative at Global Contact ServicesTravel Planning/Services Representative at Global Contact Services