Associate Of Applied Arts - Liberal Arts And Sciences
Queensborough Community College of The City University of New York
Oakland Gardens, NY05.2026
Asnin Rahman
Jamaica,NY
Summary
Highly organized and detail-oriented professional with strong communication skills. Quick learner with the ability to manage schedules, maintain records, and assist clients efficiently. Adept at working independently in a remote setting while ensuring accuracy and professionalism.
Education
Skills
- Customer Service
- Inbound calls
- Outbound calls
- Appointment Scheduling
- Call Management
- Conflict Resolution
- Remote work capabilities
- Organization & Time Management
- Data Entry & Record-Keeping
- Strong Communication & Interpersonal Skills
Overview
1
1
1
1
1
year of professional experience
Timeline
Customer Service Representative
Global Contact Services
07.2023 - 08.2024
Associate Of Applied Arts - Liberal Arts And Sciences
Queensborough Community College of The City University of New York
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work History
Customer Service Representative
Global Contact Services
07.2023 - 08.2024
- Answered customer telephone calls promptly to avoid on-hold wait times
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Offered advice and assistance to customers, paying attention to special needs or wants
- Answered constant flow of customer calls with minimal wait times
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Handled customer inquiries and suggestions courteously and professionally
- Managed approximately 30 or more incoming calls a day
Work Preference
Work Type
Part TimeInternshipGig WorkFull TimeWork Location
RemoteOn-SiteLanguages
English
Full Professional
Bengali
Native or Bilingual
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