Rosa J Hernandez

Work History

Cashier Assistant

Arco Gas Station

Chicago, Illinois

04.2020 - 12.2022

Processed customer transactions accurately and efficiently.
Operated scanners, scales and cash registers accurately while processing customer orders.
Organized shelves and displays to maintain an orderly appearance of the store.
Followed proper security procedures when handling large sums of money and safeguarded against theft and fraud.
Stocked shelves with incoming goods from delivery trucks as needed.
Answered customers' questions concerning location, price and use of merchandise.
Verified that all coupons were valid before processing them for payment.
Ensured compliance with all applicable laws related to selling age-restricted items such as tobacco or alcohol.
Issued receipts, refunds, credits or change due to customers.
Provided accurate cash register operations, including accepting payments and providing change.
Maintained cleanliness of checkout areas and completed other general cleaning duties as assigned.
Adhered to safety regulations when handling sharp objects such as knives or scissors.
Checked out customers quickly but accurately ensuring all items are scanned properly.
Counted money in cash drawers at the beginning of shifts to ensure that amounts are correct and there is adequate change.
Maintained up-to-date knowledge of store policies regarding payments, returns, and exchanges.
Received payment by cash, check, credit cards, vouchers or automatic debits.
Informed customers about current promotions such as discounts on certain products or services offered by the store.
Greeted customers and provided assistance in locating items.
Handled merchandising and restocking needs for multiple checkout lanes.
Swept and mopped front end during shifts to maintain professional appearance.
Assisted with customer requests and answered questions to improve satisfaction.
Backed up cashiers ringing up large number of customers by bagging products.
Helped supervisor control customer flow and backed-up lines by running registers during busy periods.
Promoted store cleanliness by keeping track of trash can levels and emptying when full.
Interacted politely with customers to promote quality service during checkout.
Resolved customer complaints regarding sales and service.
Inventoried stock and placed new orders to maintain supplies for expected demand.

Hostess, Bussers, Waitress and Bartender

Restaurants, Delis, Coffee shops and Catering

Manhattan , NY

06.2006 - 12.2022

Greeted guests warmly upon arrival to be seating them promptly.
Directed patrons to lounges and waiting areas if needed
Assigned patrons to suitable tables according to server rotation.
Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
Greeted guests with friendliness and professionalism, warmly and managed seating arrangements efficiently.
Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
Accommodated guests with children and special needs to promote comfortable dining experience.
Provided menus to customers and answered questions regarding menu items and recommended specials to increase profits.
Recommended food and drinks to patrons based on preference, pairings, and special promotions.
Checked identification cards for proof of age prior to serving alcohol beverages.
Processed orders accurately and efficiently with POS system.
Prepared cocktails from bar recipes, draft and bottled beer.
Prepared and pouring wine bottle in professional manner.
Kept track of all orders made by customers and communicated them promptly to kitchen staff.
Collaborated with kitchen staff to communicate special requests or dietary needs.
Monitored guest satisfaction levels and provided feedback to management regularly.
Created an enjoyable atmosphere by engaging in friendly conversation with guests.
Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
Resolved customer complaints in a professional manner.
Assisted servers in bussing tables when needed during busy periods.
Remained calm and poised during busy periods with effectively multitasked within fast-paced environment, promoting great customer service to guests.
Worked in close collaboration with team members to ensure customers received high-quality service.
Kept track of bar tabs and transferred open tabs to dining area for wait staff.
Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions utilized POS system to total meal costs, add taxes and available gratitude for final bill calculation.
Balanced daily registers and generated sales reports for management.
Performed opening and closing duties including restocking supplies.
Collected and organized daily till totals and tips.
Stocked ice bins and coolers as needed throughout shift.
Ensured proper sanitation of bar area, glassware, utensils, and equipment.
Arranged bottles and glasses behind bar to make attractive displays.
Took beverage orders and served drinks during peak meal times.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Maintained inventory of liquor, beer, wine, and other beverage items
Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
Followed safety protocols while handling sharp tools or dangerous chemicals.
Planned and coordinated special events to boost customer numbers and profits.

Sales Associate

Jack Lelong Boutique

San Diego, CA

03.2001 - 09.2003

Greeted customers and provided exceptional customer service.
Helped customers find specific products, answered questions, and offered product advice
Engaged in friendly professional dialogue to determine customer needs.
Demonstrated product features and benefits assistance customers with product selection, sizing and styling.
Upsold additional items based on customer interests.
Handled customer complaints in a professional manner
Performed cashier duties such as accepting payments, issuing receipts and counting money back change
Processed credit card transactions quickly and securely.
Processed returns, exchanges, and refunds in accordance with company policies.
Answered incoming telephone calls to provide store, products and services information.
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Received and displayed product shipments on store retail shelves upon delivery.
Organized stockroom shelves according to size, color or style.
Developed promotional strategies to increase sales volume.
Maintained cleanliness of store environment including floors, windows, displays.
Restocked shelves as needed to ensure sufficient inventory levels.
Assisted teammates with sales-processing tasks to meet daily sales goals.
Assisted in visual merchandising, creating appealing displays that capture customer interest.
Trained new team members in cash register operation, stock procedures, and customer services.
Participated in training new staff on sales techniques and store policies.
Collaborated with team members to enhance customer experience and store operations.
Opened and closed cash registers by counting money, separating charge slips and balancing drawers.

Cashier

7- Eleven

National City, CA

05.1999 - 04.2001

Welcomed customers, offering assistance to help find store items by Answered customer questions and provided store information.
Recognized potential theft or fraud attempts by monitoring suspicious behaviors.
Scanned, priced, and bagged customer groceries quickly to keep lines moving.
Verified customer age requirement for alcohol or tobacco purchases.
Processed customer payments promptly quickly and returned exact change and receipts to exceed productivity standards.
Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
Stock and placed new orders to maintain supplies for expected demand.
Rotated and merchandised products at point-of-sale to improve impulse buy rate
Kept check-out areas clean, organized and well-stocked to maintain attractive store.
Maintained work area and kept cash drawer organized answered phone calls to assist customers with questions and orders.
Directed trash removal and sanitation procedures to keep aisles and register area organized.
Assisted with training new cashiers and customer service team members to increase speed of onboarding provided guidance on how to accurately ring up customers' purchases.
Trained new cashiers on proper use of registers and store policies.
Performed daily opening and closing procedures for the register area.

Customer Service Cashier

Factory 2U

San Diego, CA

04.1996 - 06.1998

Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
Greeted customers and provided friendly customer service.
Assisted customers with locating merchandise within the store by providing excellent customer service helping locate items they were looking for.
Informed customers about product pricing and answered questions regarding products and services available in the store.
Answered incoming phone calls from customers regarding product availability or store locations.
Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
Collected credit card and cash payments to complete transactions for customer orders.
Refilled and rotated items on shelves to maintain well-stocked inventory.
Bagged, boxed or gift-wrapped sold merchandise per customer's request.
Followed established loss prevention procedures when dealing with suspicious customers or activities
Balanced cash drawers at the end of each shift.

Overview

Work History

Cashier Assistant

Hostess, Bussers, Waitress and Bartender

Sales Associate

Cashier

Customer Service Cashier

Education

High School Diploma -

Skills

References

Work Availability

Languages

Timeline

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