Hi, I’m
Aspen Andriessen
Grandville,MI
Summary
Dedicated customer service specialist with a proven ability to prioritize and multi-task in a fast-paced working environment. Valuable team player consistently contributing to the achievement of personal and business goals. Recognized for effectively handling escalated customer support issues. Dedicated administrative professional with strong communication and team building skills. Well-versed in medical terminology and scheduling, ready to leverage 9 years of relevant work experience to make a valuable contribution to your team.
Overview
6
years of professional experience
1
Certificate
Work History
Corewell Health
Patient Service Representative
12.2023 - 04.2024
Job overview
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic at an upward of 300 patients a day
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Used EPIC to schedule appointments.
Crown Toyota
Automotive Service Advisor
08.2023 - 11.2023
Job overview
- Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history for around 30 customers a day
- Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.
- Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
- Continuously updated personal knowledge of industry trends, new technologies, and best practices to provide the most accurate advice to customers.
- Resolved customer complaints with empathy and professionalism, ensuring repeat business and positive word-of-mouth referrals.
- Exceeded monthly revenue targets by promoting additional services such as extended warranties or maintenance packages during consultations with clients.
- Increased sales of parts and accessories through thorough knowledge of available products and persuasive upselling techniques.
- Conducted regular follow-ups with satisfied customers to encourage loyalty, repeat business, and referral opportunities from their personal networks.
- Managed warranty claims paperwork accurately to secure timely reimbursement from manufacturers while adhering to strict deadlines imposed by vendors or suppliers.
- Oversaw coordination of shuttle services and loaner vehicles for customers during prolonged repair times to minimize inconvenience and maintain satisfaction levels.
- Streamlined appointment scheduling processes for improved efficiency and increased daily service appointments.
- Maintained a clean, organized, and professional service department environment that reflected positively on the dealership''s image and reputation.
- Developed strong rapport with customers by maintaining detailed records of their vehicles'' service history and proactively following up on upcoming maintenance needs.
Revel Center
Bartending
04.2023 - 09.2023
Job overview
- Fulfilled light kitchen and bartending duties to support other staff members of guests of 100+
- Organized field trips to local bars and breweries for students to gain real-world exposure to different styles of bartending operations.
- Mentored junior team members in bartending techniques and customer service skills, elevating overall performance levels within the team.
- Supported bartending staff by preparing drink orders when necessary, demonstrating versatility within the restaurant team dynamic.
Fox Automotive Group
Express Service Advisor
03.2023 - 07.2023
Job overview
- Assisted in maintaining a clean and organized service area, contributing to a professional environment for both staff and customers.
- Took initiative in continuing education opportunities to remain an industry expert on automotive technology advancements and trends.
- Provided accurate and detailed repair estimates, fostering trust between the dealership and customers that was around 100 a day
- Coordinated effectively with parts department to secure necessary components for timely repairs.
- Developed strong relationships with customers through clear communication and attentive listening skills.
- Informed customers of vehicle progress and completion time, service expenses and changes to properly address concerns.
- Documented customer requests to facilitate communication to technicians.
- Monitored technician progress on assigned tasks, ensuring quality control measures were met consistently.
- Spent quality time building relationships with customers to maximize satisfaction.
- Conducted thorough vehicle inspections, identifying necessary repairs and maintenance items for reliable performance.
- Increased customer retention by providing exceptional follow-up care after completed services or repairs.
- Managed and prioritized work orders to optimize workflow and productivity within the service department.
- Ensured smooth hand-off transitions between advisors during shift changes by maintaining well-organized records of ongoing client cases.
Fox Auto Group
Magic Ambassador
03.2023 - 07.2023
Job overview
- Promoted good customer relations for over 100+ and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Greeted customers and clients to create welcoming atmosphere.
- Assisted team with operational policies and procedures to drive services.
- Built relationships with key stakeholders, fostering collaboration and understanding between organization and community.
- Resolved conflicts between staff members and community members in diplomatic manner.
- Served as organization ambassador at various charity events, promoting mission and values.
- Developed and implemented comprehensive social media outreach strategy, resulting in increased followers.
- Engaged guests in conversation to offer hospitality, aid in service recovery and engender trust.
- Evaluated progress towards achieving mission goals using key performance indicators and implemented necessary changes for continuous improvement.
- Developed and maintained extensive network of community contacts, resulting in increased visibility.
- Established positive relationships with local business owners, leveraging those relationships to secure sponsorships.
Fox Auto Group
Loaner Coordinator
12.2022 - 03.2023
Job overview
- Entered data, generated reports, and produced tracking documents for 20 or more guests per day
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
Fox Auto Group
Appointment Coordinator
11.2022 - 12.2022
Job overview
- Directed telephone calls to appropriate parties at a volume of 100 calls per day
- Demonstrated flexibility by adjusting schedules quickly in response to last-minute changes or requests from both clients and service providers.
- Regularly reviewed current processes for potential improvements, sharing insights with management for continuous optimization of the work environment.
- Coordinated appointments for multiple departments, ensuring optimal use of resources and time management.
Todd Wenzel Buick GMC of Grand Rapids
Service Porter
02.2022 - 10.2022
Job overview
- Demonstrated strong problem-solving skills when addressing any issues that arose during daily operations or customer interactions for over 100+ a day
- Enhanced customer satisfaction by promptly greeting and directing them to the appropriate service area.
- Displayed adaptability during periods of high volume or unexpected challenges within the workplace, ensuring seamless day-to-day operations despite unforeseen circumstances.
- Demonstrated commitment through impeccable attendance and quality performance.
- Performed cleaning and maintenance duties as directed.
- Communicated with coworkers and managers about completed duties.
- Fostered positive working relationships among colleagues through open communication, teamwork, and mutual respect towards one another''s roles within the organization.
- Facilitated smooth operations within the service department through effective communication with team members and supervisors.
Andy Frain Security
Security Guard
06.2019 - 06.2021
Job overview
- Maintained a safe environment for staff and visitors through proactive surveillance and communication for over 1,000+ people
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
- Checked and verified photo identification prior to granting facility access.
- Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
BMW Sharpe
Service Porter
09.2020 - 12.2020
Job overview
- Demonstrated strong problem-solving skills when addressing any issues that arose during daily operations or customer interactions of 50+ a day
- Enhanced customer satisfaction by promptly greeting and directing them to the appropriate service area.
- Displayed adaptability during periods of high volume or unexpected challenges within the workplace, ensuring seamless day-to-day operations despite unforeseen circumstances.
- Demonstrated commitment through impeccable attendance and quality performance.
Revolution Soccer
Soccer Coach
04.2023 - 06.2023
Job overview
- Fostered a safe, positive environment for players to grow both athletically and personally through mentoring efforts of a team of 12 players
- Promoted love of game by assisting players with understanding positioning, play techniques, and teamwork strategies.
- Adopted soccer strategies and tactics to maximize team potential.
- Maintained player safety through careful practice and game supervision.
- Evaluated players' performance and provided constructive feedback to improve abilities.
- Engaged parents, players and staff to maintain open, constructive communications.
- Built positive, productive training environments fostering team unity and camaraderie.
- Increased player skills development by focusing on individual strengths and weaknesses through targeted drills.
- Established individual goals and monitored player performance to support achievement.
Grand Rapids Marketing Group
Sales Associate
06.2020 - 08.2020
Job overview
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise for over 50 prospects a day
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Todd Wenzel Buick GMC of Grand Rapids
Service Porter
10.2018 - 06.2020
Job overview
- Demonstrated strong problem-solving skills when addressing any issues that arose during daily operations or customer interactions of over 100+ a day
- Enhanced customer satisfaction by promptly greeting and directing them to the appropriate service area.
- Displayed adaptability during periods of high volume or unexpected challenges within the workplace, ensuring seamless day-to-day operations despite unforeseen circumstances.
- Demonstrated commitment through impeccable attendance and quality performance.
- Performed cleaning and maintenance duties as directed.
- Communicated with coworkers and managers about completed duties.
- Fostered positive working relationships among colleagues through open communication, teamwork, and mutual respect towards one another''s roles within the organization.
Education
Grand Rapids Community CollegeGrand Rapids, MI
Associate of Arts from Accounting And Finance
07-2025
University Overview
- Professional Development: Accounting & Finance
- Extracurricular Activities: Bible Study
Grand Valley State UniversityAllendale, MI
Bachelor of Arts from Accounting And Finance
04-2027
University Overview
- Professional Development: Accounting & Finance
- Extracurricular Activities: Bible Study
Forest Hills Central High SchoolGrand Rapids, MI
High School Diploma
05.2018
Skills
- Client Engagement Strategies
- Quality assurance
- Effective Organizational Skills
- Customer service
- HIPAA compliance
- Insurance verification
Languages
English
Native or Bilingual
Timeline
Patient Service Representative
Corewell Health
12.2023 - 04.2024
Automotive Service Advisor
Crown Toyota
08.2023 - 11.2023
Bartending
Revel Center
04.2023 - 09.2023
Soccer Coach
Revolution Soccer
04.2023 - 06.2023
Express Service Advisor
Fox Automotive Group
03.2023 - 07.2023
Magic Ambassador
Fox Auto Group
03.2023 - 07.2023
Loaner Coordinator
Fox Auto Group
12.2022 - 03.2023
Appointment Coordinator
Fox Auto Group
11.2022 - 12.2022
Service Porter
Todd Wenzel Buick GMC of Grand Rapids
02.2022 - 10.2022
Service Porter
BMW Sharpe
09.2020 - 12.2020
Sales Associate
Grand Rapids Marketing Group
06.2020 - 08.2020
Security Guard
Andy Frain Security
06.2019 - 06.2021
Service Porter
Todd Wenzel Buick GMC of Grand Rapids
10.2018 - 06.2020
Grand Rapids Community College
Associate of Arts from Accounting And Finance
Grand Valley State University
Bachelor of Arts from Accounting And Finance
Forest Hills Central High School
High School Diploma
Certification
- Driver's License, May 2023 to May 2024
- TIPS, May 2023 to May 2024
- ASE Certification
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Assessments
- Food service: Customer situations, Proficient, 08/01/22
- Administrative assistant/receptionist, Proficient, 12/01/21
- Work style: Reliability, Proficient, 02/01/22
- Sales skills, Proficient, 12/01/21
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer