Aspen Baer
Grandview,MO
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Dollar General Store
05.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Crew Team Member
Sonic
07.2021 - 02.2023
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Collaborated with team members to complete orders.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Greeted customers at drive-thru and took food orders.
- Checked and restocked utensils and condiments in appropriate locations for guests.
- Cleared trays and removed trash from tables before sanitizing surfaces.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Prepared products following restaurant, health, and safety standards and procedures.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Stocked shelves to organize aisles in assigned department.
Crew Team Member
Sonic
02.2020 - 03.2021
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Collaborated with team members to complete orders.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Became familiar with products to answer questions and make suggestions.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Assisted other team members to achieve goals.
- Greeted customers at drive-thru and took food orders.
- Used proper techniques to prepare food and ingredients.
- Trained new employees by demonstrating tasks and coaching during daily activities.
- Checked and restocked utensils and condiments in appropriate locations for guests.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Packaged menu items into bags or trays and placed drink orders into carriers.
Maintenance Worker
Flying J Travel Center
04.2019 - 07.2019
- Followed safety precautions to avoid personal injury and provide safe work environment.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Removed outdoor debris and yard clippings into receptacles to properly maintain grounds.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
Maintenance Worker
Harrisonville Community Center
02.2019 - 07.2019
- Followed safety precautions to avoid personal injury and provide safe work environment.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Removed outdoor debris and yard clippings into receptacles to properly maintain grounds.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Sanitized restrooms using such chemicals as ammonia to reduce spread of germs.
- Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.
- Safely and effectively handled wide range of cleaning products and solutions.
- Reported issues to property manager so effective resolutions could be put into place.
- Executed tasks within time and budget constraints.
Cashier
Casey's
06.2018 - 07.2018
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Stocked, tagged and displayed merchandise as required.
- Checked personal identifications during alcohol and tobacco sales.
Education
High School Diploma -
Cass Midway High School
Cleveland, MO05.2018
Skills
- Performance Tracking and Evaluations
- Promotional Planning
- Assist Customers
- Customer Relationship Management
- Staff Training
- Customer Service and Satisfaction
- Shift Coverage
- Greet Guests
- Public Health
- Health and Safety Regulations
- Team Motivation
Timeline
Assistant Manager
Dollar General Store
05.2023 - Current
Crew Team Member
Sonic
07.2021 - 02.2023
Crew Team Member
Sonic
02.2020 - 03.2021
Maintenance Worker
Flying J Travel Center
04.2019 - 07.2019
Maintenance Worker
Harrisonville Community Center
02.2019 - 07.2019
Cashier
Casey's
06.2018 - 07.2018
High School Diploma -
Cass Midway High School