Summary
Overview
Work History
Education
Skills
Affiliations
Websites
References
Timeline
Generic

Aspen Black

Provo,UT

Summary

Empathetic Client Satisfaction Representative known for high productivity and efficiency in task completion. Specialize in active listening, conflict resolution, and customer relationship management to ensure positive outcomes. Excel in communication, adaptability, and problem-solving, leveraging these soft skills to enhance client satisfaction levels consistently.

Overview

5
5
years of professional experience

Work History

Customer Support Team Lead

Cords Club
Spanish Fork, UT
04.2024 - Current
  • I provide email based customer service as a representative, handling and resolving all issues related to our jewelry. I collaborate with customers to identify the root cause of their problems and develop preventative measures for future discrepancies. I facilitate return and exchange processes through emails, ensuring seamless transactions.

Customer Service Cashier

Color Me Mine
Provo, UT
11.2022 - 04.2024
  • Greeted customers and provided friendly customer service.
  • Operated cash registers to process payments for goods and services.
  • Resolved customer complaints in a professional manner.
  • Assisted customers with locating merchandise within the store.
  • Loaded the kilns and accurately packaged customers orders.

Crew Member Shift Leader

Quick Quack Car Wash
Orem, UT
09.2019 - 11.2022
  • Greeted each customer with a friendly smile.
  • Informed them of specials going on.
  • Handled cash and card payments.
  • Deep cleaned everything every night, Ex; took out all the trashes, swept the parking lot/picked up trash, unclogged the vacuums, pressure washed the wash, scrubbed the walls of the wash, and cleaned up/organized the office.

Education

Cosmetology

Taylor Andrews Academy
Provo, UT
10-2024

High School Diploma -

Walden School of Liberal Arts
Provo, UT
05-2020

Skills

  • Policy Enforcement
  • Team Management
  • Customer Education
  • Client Relationship Building
  • Customer Relations
  • De-Escalation Techniques
  • Direct Sales
  • Customer Service
  • Schedule Management
  • Training and mentoring

Affiliations

  • Team Video Games
  • Painting
  • Crafts
  • Hair

Websites

References

References available upon request.

Timeline

Customer Support Team Lead

Cords Club
04.2024 - Current

Customer Service Cashier

Color Me Mine
11.2022 - 04.2024

Crew Member Shift Leader

Quick Quack Car Wash
09.2019 - 11.2022

Cosmetology

Taylor Andrews Academy

High School Diploma -

Walden School of Liberal Arts

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Aspen Black