Aspen Famiglietta
Resume
Rio Rancho,NM
Summary
Dynamic professional with extensive experience in security management at AJF Enterprises, excelling in crime reduction strategies and crisis management. Proven ability to enhance customer relations and team development, ensuring a safe and welcoming environment. Skilled in technical documentation and effective problem resolution, consistently achieving high satisfaction levels.
A results-driven leader with extensive experience in managing shift operations and fostering team collaboration. Known for maintaining high standards and achieving desired outcomes under fluctuating conditions. Exceptional skills in team management and conflict resolution, ensuring operational efficiency and reliability.
Hospitality professional with background in creating seamless and enjoyable dining experiences for guests. Known for effectively managing guest interactions, reservations, and seating arrangements while maintaining positive and organized environment. Team-oriented with focus on collaboration and adaptability to meet changing needs and ensure guest satisfaction.
Motivated Crew Team Member committed to contributing to business success. Experienced in providing high-quality industrial production work. Focused on customer satisfaction and team productivity.
Overview
8
8
years of professional experience
Work History
Security Officer
AJF Enterprises
Rio Rancho And Albuquerque , New Mexico
11.2023 - Current
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Reported suspicious activities and persons to law enforcement.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Restaurant Supervisor
Crazy Granny Franny's Foodtruck
Rio Rancho / Bernalillo / Abq, New Mexico
04.2025 - 01.2026
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Monitored health and safety standards to maintain a clean, safe working environment.
- Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Managed inventory control, reducing waste and optimizing resources allocation.
- Collaborated with kitchen staff to develop new menu items that boosted sales revenue.
Shift Leader
Dutch Bros
Bernalillo / Rio Rancho , New Mexico
08.2020 - 11.2023
- Assisted in training new employees and delegated daily tasks and responsibilities.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enforced company policies and regulations with employees.
- Maintaining an energetic positive attitude in a energetic environment.
- Memorizing flavor combinations quickly, with various new ones added consistently.
- Maintain speed and quality while also maintaining good relationship with customers.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Restaurant Hostess
Indigo Crow
Corrales, New Mexico
08.2019 - 03.2021
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Checked in with servers to confirm preparedness before seating customers.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Supported restaurant promotions and events by informing guests of upcoming happenings or special menu items.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Answered customer questions about hours, seating, and menu information.
- Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
- Delivered unparalleled service to drive positive dining experience and repeat customer visits.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Adapted to various dining room configurations during private events or seasonal changes, maximizing available space for optimal guest flow.
- Maintained guest privacy and confidentiality when handling sensitive information such as reservation details or personal preferences.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Opened and closed seating sections according to volume of guests.
Restaurant Team Member
Dion's
Bernalillo, New Mexico
08.2018 - 04.2020
- Demonstrated exceptional multitasking abilities by managing multiple tasks simultaneously during peak hours without sacrificing quality of service or attention to detail.
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Assisted in maintaining a clean and organized dining area, contributing to a positive guest experience.
- Prepared food orders, cooking on grill and operating fry station.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
- Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
- Promoted a positive work environment by maintaining a professional attitude and demonstrating respect for coworkers, management, and guests alike.
- Used proper techniques to prepare food and ingredients.
- Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
- Cultivated warm relationships with regular customers.
- Helped maintain high levels of cleanliness throughout the establishment, following established cleaning protocols for both front-of-house and back-of-house areas consistently.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Education
High School Diploma -
V. Sue Cleveland High School
Rio Rancho05.2021
Skills
Technical documentation expertise
Security patrol execution
Proficient in customer relations
Crisis management
Familiarity with compliance protocols
Team development
Health and safety protocols
Motivational strategies
Team skill enhancement
Employee onboarding and training
Assisting arriving guests
Continuous skill development
Event reservation oversight
Cross-functional teamwork
Effective group cooperation
Social media strategy development
Cash handling expertise
Confident speaking abilities
Effective problem resolution
Effective time management
Versatile in dynamic environments
Proficient in organization techniques
Effective listening
Responsive to new challenges
Timeline
Restaurant Supervisor
Crazy Granny Franny's Foodtruck
04.2025 - 01.2026
Security Officer
AJF Enterprises
11.2023 - Current
Shift Leader
Dutch Bros
08.2020 - 11.2023
Restaurant Hostess
Indigo Crow
08.2019 - 03.2021
Restaurant Team Member
Dion's
08.2018 - 04.2020
High School Diploma -
V. Sue Cleveland High School