Aspen Gonzalez
Houston,TX
Summary
Organized and punctual with a strong work ethic and unwavering dedication to completing tasks. Strengths include teamwork, communication, and multitasking to effectively collaborate and handle multiple responsibilities. Eager to acquire new skills and continuously enhance abilities for valuable contributions to any company.
Overview
7
7
years of professional experience
Work History
Veterinary Assistant/ Client Service Coordinator
Banfield Pet Hospital
03.2024 - Current
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Confirmed appointments, communicated with clients, and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Corresponded with clients through email, telephone, or postal mail.
- Answered central telephone system and directed calls accordingly.
- Managed high call volumes while maintaining exceptional accuracy in appointment scheduling.
- Used Petware to schedule patients.
Veterinary Assistant
Banfield Pet Hospital
02.2019 - 01.2022
- Administering vaccinations and medications
- Answering multi-line telephone
- Providing excellent customer service and creating a positive and respectful environment
- Handling sensitive and personal information
- Performing diagnostics
- Preparing patients for anesthesia
Client Service Coordinator
Banfield Pet Hospital
11.2017 - 01.2022
- Scheduling and managing patients’ appointments for multiple doctors
- Answering multi-line telephone
- Providing excellent customer service and creating a positive and respectful environment
- Handling sensitive and personal information
- Keeping lobby and front desk clean
Education
Bachelor of Arts - Interdisciplinary Studies with Focuses on Business and Communication
Arizona State University
08.2017
Skills
- Microsoft Word
- Excel
- Outlook
- PowerPoint
- Salesforce
- Data Entry
- Project Management
- Client communication
- Cleaning and sanitizing
- Appointment scheduling
- Medical record-keeping
- Client education
Timeline
Veterinary Assistant/ Client Service Coordinator
Banfield Pet Hospital
03.2024 - Current
Veterinary Assistant
Banfield Pet Hospital
02.2019 - 01.2022
Client Service Coordinator
Banfield Pet Hospital
11.2017 - 01.2022
Bachelor of Arts - Interdisciplinary Studies with Focuses on Business and Communication
Arizona State University