Aspen Grant
Phoenix,AZ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to learn. Ready to help team achieve company goals. Seeking to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Office Staff
Aqua-Tots Swim Schools North Phoenix
1930 W. Pinnacle Peak Rd. Ste. 105, Phoenix, AZ
05.2023 - 08.2023
- Improved document organization system which resulted in easier access for staff members when searching relevant files quickly during time-sensitive situations.
- Provided excellent customer service by addressing inquiries promptly and professionally via phone or email correspondence.
- Facilitated the smooth operation of daily tasks through effective prioritization of responsibilities based on urgency and importance levels.
- Managed high-volume incoming phone calls, ensuring timely response and accurate information provided to callers.
- Maintained a professional appearance at all times while managing reception duties such as greeting visitors warmly, directing them appropriately, and offering refreshments when necessary.
- Reduced errors in data entry for improved accuracy with thorough attention to detail and double-checking work.
- Maintained and updated office records, both digital and physical.
- Interacted with customers by phone, email, or in-person to provide information.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Prepared and edited documents to produce precise, accurate and professional communication.
BCBA/Case Supervisor
BlueSprig
07.2022 - 04.2023
- Provided ongoing support and guidance to clients throughout the duration of their cases, fostering positive relationships and trust.
- Maintained accurate records for all assigned cases, leading to improved reporting and evaluation processes.
- Maintained daily roster with status of assigned cases to direct appropriate case progress.
- Coordinated effective interventions by collaborating with multidisciplinary teams and community resources.
- Collaborated with supervisors on program improvements, contributing valuable insight based on hands-on experience with clients' needs.
- Facilitated timely release or discharge of children to identified sponsors or authorized custodians.
- Streamlined communication between clients, service providers, and legal professionals, ensuring timely progress in cases.
- Ensured compliance with company policies and regulatory requirements by staying informed on industry best practices and attending professional development opportunities.
- Provided timely feedback on team performance through consistent evaluations, driving continuous improvement in case management efficiency.
- Promoted a positive work environment by providing mentorship to junior staff members regarding case management best practices.
- Conducted regular audits of case files to maintain quality control standards while identifying areas for improvement or further training opportunities for staff members.
- Reduced caseload backlog by implementing efficient case review strategies that expedited resolution timelines.
- Enhanced client outcomes by consistently monitoring and adjusting case plans according to individual needs.
- Managed sensitive situations with professionalism and empathy, fostering trust and rapport with clients during challenging periods.
- Implemented crisis prevention strategies tailored to each client's unique circumstances, significantly reducing instances of emergency intervention.
- Reviewed case progress notes and uploaded to contract database.
- Developed comprehensive assessments of client needs, which facilitated appropriate service referrals and placements.
- Provided leadership, guidance and support to staff members.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Developed and implemented training programs for staff.
- Researched best practices and developed strategies to improve program outcomes.
- Coordinated with community stakeholders for successful implementation of social and community service initiatives.
- Analyzed trends and data to inform decision-making and program development.
BCBA/Case Supervisor
Hopebridge
05.2021 - 07.2022
- Provided ongoing support and guidance to clients throughout the duration of their cases, fostering positive relationships and trust.
- Maintained accurate records for all assigned cases, leading to improved reporting and evaluation processes.
- Maintained daily roster with status of assigned cases to direct appropriate case progress.
- Coordinated effective interventions by collaborating with multidisciplinary teams and community resources.
- Collaborated with supervisors on program improvements, contributing valuable insight based on hands-on experience with clients' needs.
- Facilitated timely release or discharge of children to identified sponsors or authorized custodians.
- Streamlined communication between clients, service providers, and legal professionals, ensuring timely progress in cases.
- Ensured compliance with company policies and regulatory requirements by staying informed on industry best practices and attending professional development opportunities.
- Provided timely feedback on team performance through consistent evaluations, driving continuous improvement in case management efficiency.
- Promoted a positive work environment by providing mentorship to junior staff members regarding case management best practices.
- Conducted regular audits of case files to maintain quality control standards while identifying areas for improvement or further training opportunities for staff members.
- Reduced caseload backlog by implementing efficient case review strategies that expedited resolution timelines.
- Enhanced client outcomes by consistently monitoring and adjusting case plans according to individual needs.
- Managed sensitive situations with professionalism and empathy, fostering trust and rapport with clients during challenging periods.
- Implemented crisis prevention strategies tailored to each client's unique circumstances, significantly reducing instances of emergency intervention.
- Reviewed case progress notes and uploaded to contract database.
- Developed comprehensive assessments of client needs, which facilitated appropriate service referrals and placements.
- Provided leadership, guidance and support to staff members.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Developed and implemented training programs for staff.
- Researched best practices and developed strategies to improve program outcomes.
- Coordinated with community stakeholders for successful implementation of social and community service initiatives.
- Analyzed trends and data to inform decision-making and program development.
BCBA/Case Supervisor
AACT Arizona
05.2020 - 05.2021
- Direct implementation of Behavior Intervention Programs
- Conduct Assessments
- Create a Behavior Intervention Plan and Treatment Plan for each client
- Conduct RBT competency Assessments
- Provide supervision for RBT's and BHT's
- Train BHT's and RBT's how to run the Behavior Intervention Plan and the Treatment Plan
- Train new and existing RBT's and BHT's for various company mandatory trainings
- Create additional materials and stimuli needed for programs
- Conduct preference assessments
- Conduct parent training sessions
- Monitor data in the digital binder and/or Catalyst
- Establish and maintain communication with all client's families, stakeholders and other medical professionals
- Attend meetings held by other medical professionals to support the client and their family.
Senior Therapist/RBT
Trumpet Behavioral Health
01.2020 - 04.2020
- Direct implementation of Behavior Intervention Programs
- Help write new programs and update old programs in Central Reach
- Conduct RBT Assessments
- Teach RBT trainings
- Help train new and existing RBT's
- Create additional materials and stimuli needed for programs
- Conduct preference assessments
- Conduct parent training sessions
- Monitor data in Central Reach.
Scheduling Manager
Electronic Security Concepts LLC.
05.2019 - 01.2020
- Schedule service calls and jobs
- Communicate with customers throughout ongoing jobs to ensure everything is running smoothly
- Call each technician and get status updates throughout the day on each call
- Send out quote information to new and returning customers
- Set up commercial and annual inspections for burglar alarms and fire inspections
- Prepare all forms for scheduled inspections
- Track job and service follow ups
- Create the technician on call schedule
- Update ongoing/upcoming/completed job spreadsheets and send to accounts payable and accounts receivable
- Input the schedule in the scheduling software
- Input all information in the work logs for the technicians for the next day
- Make sure all equipment is ready for the technicians calls for the following day
- Dispatch the next days schedule and the detailed work logs
- Book hotels and airfare as needed
- Print daily log sheets and time sheets for each technician for payroll and billing
- Complete service billing
- Get technician payroll prepared
- Send out invoices in QuickBooks.
- Performed administrative duties such as faxing and filing confidential documents, answering telephones and responding to emails.
- Resolved schedule conflicts swiftly, ensuring minimal disruption to operations and client satisfaction levels.
- Monitored ongoing projects closely, adjusting schedules as needed to accommodate unforeseen changes or delays.
- Served as central point of contact for all outside vendors.
- Maintained open communication channels with clients and stakeholders to address scheduling concerns promptly.
- Demonstrated adaptability in responding to shifting priorities and changing business needs while maintaining focus on achieving scheduling objectives.
- Collaborated with cross-functional teams to ensure accurate and efficient scheduling of resources.
- Analyzed departmental workloads to create balanced employee schedules while meeting business objectives.
- Implemented continuous improvement strategies within the scheduling department for increased productivity levels.
- Maximized resource utilization by reallocating personnel based on skill sets across various departments during peak demand periods.
- Conducted meetings to update management and staff members on progress.
- Received and screened phone calls and emails.
- Maintained strong relationships with vendors and contractors, negotiating favorable terms for project deadlines and rescheduling when required.
- Created weekly and monthly reports and presentations.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Created detailed calendars for staff members to support deadline management and milestone achievement.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Generated reports and tracked data to monitor operational priorities and scheduling.
- Completed logs and reports detailing production data such as volume, materials used, and quality assurance results, helping management make accurate operational decisions.
Administrative Assistant
Electronic Security Concepts, LLC.
01.2019 - 05.2019
- Answer phones/take messages
- Billing Audits
- Billing in Quickbooks
- Maintain and organize Office Supplies
- Employee certification tracking and keeping up to date
- Help maintain employee files
- Create/Edit documents and emails as needed
- Prepares shipments to be sent out
- Notary
- Help with the quote approval process
- Work with Scheduling software
- Make phone calls to verify customer information and appointments
- Help others with projects as needed
- Meeting reports etc
- Prepare and send client contact documents.
Behavior Support Specialist
S.E.E.K. Arizona
12.2017 - 01.2019
- Compose Behavior Support Plans
- Conduct Behavioral Assessments as needed
- Provide supervision and support to behavior coaches in clients homes
- Provide support for the clients family and other caregivers
- Attend IEP and CFT meetings
- Teach Cultural Competency classes
- Update and submit billing
- Implement interventions and take data
- Graph data
- Scheduling supervisees and clients.
Clinical Interventionist
Southwest Autism Research and Resource Center
02.2013 - 12.2017
- Implemented Pivotal Response Treatment (PRT) and Discrete Trial Training (DTT)
- Assisted in Parent Training
- Provided treatment to children diagnosed with autism in a classroom setting as well as out in the community with ages 18 months-34 years old
- Provided one-on-one therapy targeting language, adaptive, social, academic, and executive function curriculum
- Implemented Behavior Intervention Plans
- Helped assist in writing lessons and behavior intervention plans.
Swim Instructor/ Shift Supervisor
Aqua-Tots Swim School
08.2011 - 10.2013
- Registered new clients
- Scheduled swim lessons
- Supervised office staff
- Balanced money and made deposits
- Taught swim lessons to children and adults both typical and special needs
- Scheduling
- Payroll assistance.
Sales
The Children's Place
03.2011 - 08.2011
Third Key
Claire's Boutique
04.2010 - 03.2011
Customer Service/Customer Financial Services
Wal-Mart Supercenter
05.2008 - 11.2009
- Demonstrated flexibility and adaptability, seamlessly transitioning between different roles within the customer financial services team as needed.
- Participated in ongoing professional development opportunities to stay current on federal regulations pertaining to the finance industry.
- Leveraged strong interpersonal skills to build trust among clients while handling difficult conversations.
- Managed sensitive customer information with strict adherence to privacy regulations and company policies.
- Developed rapport with customers, fostering loyalty and repeat business.
- Identified potential fraudulent activity, implementing security measures to protect customer accounts.
- Enhanced customer satisfaction by addressing and resolving financial inquiries in a timely manner.
- Provided support during high traffic periods, maintaining professionalism under pressure.
- Educated customers on available products and services, tailoring recommendations based on individual needs and preferences.
- Conducted research to answer questions and handle issues using multiple systems and resources.
Customer Service/Customer Financial Services
Wal-Mart Supercenter
Cave Creek, AZ
08.2023 - Current
- Demonstrated flexibility and adaptability, seamlessly transitioning between different roles within the customer financial services team as needed.
- Participated in ongoing professional development opportunities to stay current on federal regulations pertaining to the finance industry.
- Leveraged strong interpersonal skills to build trust among clients while handling difficult conversations.
- Managed sensitive customer information with strict adherence to privacy regulations and company policies.
- Developed rapport with customers, fostering loyalty and repeat business.
- Identified potential fraudulent activity, implementing security measures to protect customer accounts.
- Enhanced customer satisfaction by addressing and resolving financial inquiries in a timely manner.
- Provided support during high traffic periods, maintaining professionalism under pressure.
- Educated customers on available products and services, tailoring recommendations based on individual needs and preferences.
- Conducted research to answer questions and handle issues using multiple systems and resources.
Swim instructor/ Lifeguard
YMCA
03.2006 - 05.2008
Education
Associates of Arts in Psychology -
Glendale Community College
Certificate - Medical Billing And Coding
Penn Foster College
Scottsdale, AZ09.2024
Masters of Education in Curriculum and Instruction (Applied Behavior Analysis) -
Arizona State University
12.2016
Bachelor of Arts in Psychology -
Arizona State University
12.2012
High School Diploma -
Cactus High School
12.2007
Skills
- Experienced in Data Analysis
- Customer Service
- Proficient in various payroll software and programs
- Proficient in Quickbooks with experience in various other billing software
- Attention to detail
- Customer Focused Service
- Interpersonal Relationships
- Data Collection
- Analytics
- Customer Communication
- Customer Experience
- Organizational Skills
- Team Work
- Problem-solving abilities
- Supervisory/Management Skills
- Collaboration and Teamwork
- Professionalism and Integrity
- Case Documentation
- Client Relationship Building
- Creativity and Innovation
- Workload Management
- Written and verbal communication
- Certified in CPR/AED
- Client Needs Assessments
- Client meetings
- Data Analysis
Certification
- BCBA- Expired
- BLS- Expired
- BCBA State of AZ Licensure- Expired
Timeline
Customer Service/Customer Financial Services
Wal-Mart Supercenter
08.2023 - Current
Office Staff
Aqua-Tots Swim Schools North Phoenix
05.2023 - 08.2023
BCBA/Case Supervisor
BlueSprig
07.2022 - 04.2023
BCBA/Case Supervisor
Hopebridge
05.2021 - 07.2022
BCBA/Case Supervisor
AACT Arizona
05.2020 - 05.2021
Senior Therapist/RBT
Trumpet Behavioral Health
01.2020 - 04.2020
Scheduling Manager
Electronic Security Concepts LLC.
05.2019 - 01.2020
Administrative Assistant
Electronic Security Concepts, LLC.
01.2019 - 05.2019
Behavior Support Specialist
S.E.E.K. Arizona
12.2017 - 01.2019
Clinical Interventionist
Southwest Autism Research and Resource Center
02.2013 - 12.2017
Swim Instructor/ Shift Supervisor
Aqua-Tots Swim School
08.2011 - 10.2013
Sales
The Children's Place
03.2011 - 08.2011
Third Key
Claire's Boutique
04.2010 - 03.2011
Customer Service/Customer Financial Services
Wal-Mart Supercenter
05.2008 - 11.2009
Swim instructor/ Lifeguard
YMCA
03.2006 - 05.2008
Associates of Arts in Psychology -
Glendale Community College
Certificate - Medical Billing And Coding
Penn Foster College
Masters of Education in Curriculum and Instruction (Applied Behavior Analysis) -
Arizona State University
Bachelor of Arts in Psychology -
Arizona State University
High School Diploma -
Cactus High School