Aspen Koi
Gary,IN
Summary
Resourceful Generalist who has experience in consistently enhancing customer engagement and implementing effective loss prevention strategies alongside In-Store Asset Protection, and Loss Prevention Agents. Recognized for quick adaptation to changing environments, and a proven ability to identify and resolve issues, ensuring operational excellence.
Overview
4
4
years of professional experience
Work History
Generalist
Macys'
Hobart, IN
07.2024 - Current
- Collaborated with team members to execute visual merchandising standards and enhance customer engagement.
- Adapted quickly to changing store layouts, contributing to seamless transitions during seasonal promotions.
- Assisted sales team in managing customer relationships and inquiries
- Processed transactions accurately using POS systems, providing excellent customer service especially during peak hours.
- Assessed potential security vulnerabilities within the store's design layout leading to changes that improved asset protection.
- Assisted Asset Protection, and Loss Prevention, through reporting incidents, gathering evidence, and monitoring "persons of interest" in real-time.
- Followed strict security protocols.
Medical Device Assembler
ICU Medical
Gary, IN
11.2023 - 05.2024
- Assembled medical devices with precision, ensuring compliance with quality standards.
- Operated assembly equipment, troubleshooting issues to maintain workflow efficiency.
- Conducted inspections on finished products, identifying defects and implementing corrective measures.
- Collaborated with team members to streamline assembly processes and reduce waste.
- Maintained accurate records of production metrics, contributing to process improvement initiatives.
- Upheld strict quality standards throughout all stages of production, resulting in consistently reliable medical devices for end users.
- Ensured timely completion of projects, prioritizing tasks efficiently based on production schedules and customer demands.
- Reported incidents that occurred.
- Followed strict security protocols.
Merchandise Associate
TJX Companies
Merrillville, IN
01.2022 - 11.2023
- Transported merchandise to sales floor and restocked shelves, racks and bins.
- Organized merchandise displays to enhance customer experience and drive sales.
- Conducted regular visual inspections of merchandise to maintain presentation standards.
- Analyzed sales trends to identify opportunities for product assortment improvements.
- Implemented loss prevention strategies to minimize shrinkage and protect assets.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Collaborated closely with fellow associates, sharing best practices for visual merchandising techniques and improving overall store performance.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Reported incidents that occurred.
- Followed strict security protocols.
Education
Master of Science - Criminal Justice
Southern New Hampshire University
Hooksett, NH05-2028
Bachelor of Science - Criminal Justice
Southern New Hampshire University
Hooksett, NH01-2026
Associate of Science - Criminal Justice
Ivy Tech Community College
Gary05-2022
Skills
- Patrolling
- Reliability
- Multi-tasking
- Problem-solving aptitude
- Suspicious activity monitoring
- Intelligence gathering
- Situational awareness
- Incident reporting
- Teamwork and collaboration
- Delivers exceptional customer service
- Adherence to high customer service standards
- Documentation skills
Accomplishments
- Helped Asset Protection Agents identify and apprehend a person interest through correctly identifying said person with accuracy and efficiency.
- Helped Asset Protection Agents identify, and work on strengthening areas of risk with accuracy and efficiency.
Languages
English
Timeline
Generalist
Macys'
07.2024 - Current
Medical Device Assembler
ICU Medical
11.2023 - 05.2024
Merchandise Associate
TJX Companies
01.2022 - 11.2023
Master of Science - Criminal Justice
Southern New Hampshire University
Bachelor of Science - Criminal Justice
Southern New Hampshire University
Associate of Science - Criminal Justice
Ivy Tech Community College