Aspen Lindsey
Summary
Experienced and well-versed with office administration, customer service including managing daily operations and ensuring smooth workflows with the highest level of confidentiality and professionalism. Utilizes organizational and leadership skills to maintain efficiency and support team productivity. Knowledge of office software, scheduling, and resource allocation to drive operational success. Personable and encouraging individual with dedication to fostering a productive and successful work environment. Strong background in guiding teams, managing complex projects, and achieving strategic objectives. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
9
9
years of professional experience
Work History
Office Manager
Super Heat and Air
04.2021 - 12.2024
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow. Streamlined office operations by implementing efficient processes, organizational strategies and operational excellence.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Managed senior-level personnel working in marketing and sales capacities.
- Established team priorities, maintained schedules and monitored performance.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Organized and detail-oriented with a strong work ethic.
Lead Sales Coordinator
AND Services
02.2018 - 04.2021
- Coordinate and scheduling inbound and outbound calls.
- Dispatching technicians effectively based on logistics and revenue generations.
- Provided leadership, guidance and direction to sales team members, offering assistance with any need at any time.
- Assisted sales team members in developing customer relationships, and building customer loyalty.
- Trained and coached sales team members on best practices for customer service and sales techniques.
- Coordinated with other departments to provide smooth execution of sales initiatives.
- Cultivated a high-performance culture within the team by setting clear expectations, providing regular feedback, and recognizing achievements.
- Developed and implemented strategies to increase sales and improve customer service.
- Developed and enforced policies and procedures for compliance with company policies.
- Scheduled and monitored sales team members' workloads to meet customer needs.
- Implemented CRM systems for better tracking of leads and client interactions, improving team organization and accountability.
- Fostered culture of continuous improvement, conducting regular performance reviews.
- Developed comprehensive training programs for new hires to enhance team capabilities and performance.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Shift Manager
Uncle Maddio’s Pizza
04.2016 - 03.2018
- Promoted a positive work environment through open communication and constructive feedback.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Excelled in every store position and regularly backed up front-line staff.
- Kept employees operating productively and working on task to meet business and customer needs.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Exercised composure under pressure and in escalated customer service scenarios.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Played an essential role in achieving store goals through strategic planning alongside upper management during regular meetings.
Education
Associates of Art -
Valencia College
Orlando, FL05.2016
Skills
- Data Entry and Computer Skills
- Vendor Engagement
- Payroll, Budgeting and Account Reconciliation
- Operations and Administrative Management
- Conflict Management and Resolution
- Workflow Optimization and Policy Development
- Customer Relationship Management
- Marketing Optimization
- Financial Reporting and Tracking
Accomplishments
- Streamlined workflow by consolidating lengthy processes and redundant documentation that resulted in more effective and timely completion.
Timeline
Office Manager
Super Heat and Air
04.2021 - 12.2024
Lead Sales Coordinator
AND Services
02.2018 - 04.2021
Shift Manager
Uncle Maddio’s Pizza
04.2016 - 03.2018
Associates of Art -
Valencia College
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