Summary
Overview
Work History
Education
Skills
Certification
Additional information
Timeline
Generic

Aspen Makkar

Los Angeles,California

Summary

Experienced with 17 years of providing quality customer support in person, email, and via the telephone. I employ strong problem-solving skills to manage and resolve customer inquiries efficiently. Track record of superb communication and maintaining positive customer relationships. Recognized for reliability, achieving desired results, adaptability, and strategic thinking. I have 10 years of expertise leading teams that focus on customer service, satisfaction, and loyalty.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Marketing Manager

Self Employment
01.2017 - Current
  • Cultivated thorough marketing strategies, particularly enhancing brand visibility, brand awareness, and customer loyalty.
  • Enforced a data-driven approach to campaign coordination, increasing product development and customer engagement.
  • Sustained numerous clients and developed marketing goals specific to their brand and business goals.
  • Interpreted data and transformed the quantitative statistics into applicable qualitative information.
  • Analyzed market trends to develop specialized marketing goals, propelling measurable results.
  • Encouraged strong relationships with clients to align marketing efforts with their vision, enhancing satisfaction and customer retention rates.
  • Expert in SEO, SEM, customer persona's, customer journey map, budgeting, data storytelling, social media marketing, formulating and accomplishing marketing and business goals, data analysis and more.

Aromatherapist

Self Employment
01.2015 - Current
  • Provided individualized aromatherapy consultations, enabling client trust and enhancing wellness through tailored blends.
  • Invented customized aromatherapy protocols and products, leading to prominent progress in client health and repeat visits.
  • Conducted thorough assessments of client needs and current state of health, enabling targeted aromatherapy resolutions that address specific health or wellness concerns efficiently.
  • Enhanced healthy client relationships through attentive consultations and conducting research formulating a unique, customized health plan.

Brand Ambassador

The Push Agency
01.2019 - 01.2023
  • Promoted products and engaged with customers at roadshow events, ensuring a welcoming environment with product demonstrations, increasing brand awareness, and customer feedback.
  • Documented data for the marketing team by relaying customer feedback, resulting in product development and increased customer loyalty.
  • Managed inventory of the products and tracked product sale data.

Assistant Producer/ Marketing Manager/ Research Team Lead/ Social Media Manager/ Host

Young Voices Making Choices
11.2018 - 03.2022
  • Conducted interviews for prospective hosts, producers, videographers, photographers, and editors.
  • Communicated on behalf of the organization via email, phone, and in-person regarding media coverage at events.
  • Managed social media team and interpreted Instagram, YouTube, Twitter, and Facebook insights; transforming quantitative data into qualitative data, customer persona, media campaigns, key performance indicators, content creation, and product development.
  • Generated and enacted social media strategies and campaigns to increase brand awareness while targeting new customers.
  • Formed creative content for Social Media, weekly podcasts, segments on the show, and events and researched stories and statistics to accompany our discussions and interviews.
  • Interviewed key people regarding significant issues transpiring in the world.
  • Facilitated interactive host training sessions, confidence-building games, icebreaker games, and playful mock interviews that collectively increase performance through creative engagement strategies.
  • Assisted event planning.

Travel Assistant

Jason Lanier (Sony Artisan)
02.2018 - 06.2018
  • Aided with the communication with clients, transportation, setup, and take down of all shoots done.
  • Assisted with travel, hotels, shoots, models, dinner, and other activities throughout the day.
  • Served as a model and photography assistant.
  • Shopped for props for photography manipulation of lighting.
  • Helped with photoshoot setups and breakdowns, optimizing workflow efficiency to complete the project on time.
  • Worked closely with photographers and models, building a cooperative environment that led to creative and successful shoots.
  • Facilitated prop acquisition and lighting adjustments, ensuring high-quality visuals and satisfying artistic vision for the project.

Veterinary Pharmacy Assistant

Centinela Animal Hospital
05.2017 - 01.2018
  • Answered telephones to acknowledge any questions or book veterinary appointment.
  • Cleaned the area used to fill prescriptions daily.
  • Provided compassionate customer service, ensuring pet owners felt valued and informed during their visits.
  • Processed prescription orders accurately with the veterinarian’s recommended dosage and application, reducing pharmaceutical errors and improving patient protection through awareness of detail.
  • Maintained an organized inventory of pharmaceuticals, simplifying timely restocking and reducing delays in patient care.
  • Monitored stock levels and analyzed usage frequency to improve inventory management, revealing the frequency of each product being purchased.

Lead Behavior Interventionist

ABRITE Organization
08.2015 - 10.2016
  • Assisted children on the Autism Spectrum with challenging behaviors and developmental milestones.
  • Attended training in Applied Behavior Analysis (ABA).
  • Managed and shadowed other Behavior Interventionists and giving them written feedback regarding implementing behavior protocols.
  • Gained experience working with different ages, 1 year old to 25 years old.
  • In-office duties: updated patient files, created charts and graphs, and interpreted data.
  • Analyzed a child’s progress by graphing data and comparing monthly progress, enabling informed adjustments to intervention strategies or treatment effectiveness and adequate communication with families and stakeholders.
  • Designed and refined individualized programs, assuring comprehensive support for each child.
  • Implemented customized behavioral protocols, resulting in significant improvements in clients’ social skills, daily activities, and academic achievement.

Hotel Front Desk Agent

SeaCrest Oceanfront Hotel
09.2014 - 06.2015
  • Welcomed guests at check-in, providing a positive first impression and enriching overall guest satisfaction.
  • Answered phones to book reservations or provided answers to questions.
  • Transferred most third-party reservations into the database associated with the room type they reserved.
  • Created reservations and romance enhancements: rose petals and champagne placed in the room the hotel guest previously purchased; making a remarkable guest experience, hopefully resulting in an extended stay or a repeat visit.
  • Delivered alcohol, ice cream, and other purchased goods to the guests' room.
  • Baked cookies that were left for hotel guests to enjoy upon checking into the hotel.

Campus Dining Opening Shift Supervisor

California Polytechnic San Luis Obispo State University, Chick-Fil-A
01.2014 - 06.2014
  • Opened the store and prepared meals for customers to purchase.
  • Managed opening shift team operations, ensuring timely meal preparation and increasing customer satisfaction.
  • Baked biscuits, made breakfast sandwiches and burritos each morning.
  • Enforced food safety guidelines with each preparation.
  • Communicated with customers regarding their order.
  • Stocked food, condiments, and utensils.
  • Maintained cleanliness of workstations and equipment, contributing to a hygienic environment that exceeded health standards.
  • Engaged with customers to clarify orders, enhancing their experience and building rapport through effective communication.

Crew Member

Chipotle
11.2013 - 06.2014
  • Greeted customers when they enter the restaurant.
  • Verbally processed customers’ orders and prepared food at the various workstations.
  • Cleaned workstations so the customer’s order can be cultivated in a sanitized environment.
  • Assisted with inventory and food preparation.
  • Shared tasks with coworkers, such as cleaning the restroom, serving, washing dishes, documenting inventory, meal preparation, and cooking.

Education

Masters - Aromatherapy

American College of Healthcare Sciences
Portland, Oregon
12.2025

Bachelor of Arts - Psychology, Minor in Marketing

California Polytechnic San Luis Obispo State University
San Luis Obispo, CA
06.2015

Skills

  • Brand Ambassador (Experienced)
  • Marketing (Experienced)
  • Content Creation (Experienced)
  • Data Analytics (Experienced)
  • Event Planning (Experienced)
  • Customer Service (Expert)
  • Research (Expert)
  • Leadership (Expert)
  • Applied Behavior Analysis (Skillful)
  • Team Building (Experienced)
  • Staff management
  • Customer relationship management (CRM)

Certification

  • Digital Marketing & E-commerce Professional Certificate, Sept. 2025, Google


Additional information

Athletics, Division 1 Women's Track & Field (Cal Poly San Luis Obispo State University 2010-2015)

  • Obtained partial athletic scholarship
  • Gained leadership and team-building skills
  • Aided freshman and international students with academic matters
  • Worked closely with student advisors


Research, Behavior Genetics Association (BGA) Group (Cal Poly San Luis Obispo State University 2013-2015)

  • Conducted research on ADHD and low birth weight correlation analyzing which articles were applicable to the study
  • Participated in weekly meetings and applied research methods
  • Created an Abstract with the team and designed a poster that we presented at the 45th Annual BGA Meeting in San Diego, CA

Timeline

Brand Ambassador

The Push Agency
01.2019 - 01.2023

Assistant Producer/ Marketing Manager/ Research Team Lead/ Social Media Manager/ Host

Young Voices Making Choices
11.2018 - 03.2022

Travel Assistant

Jason Lanier (Sony Artisan)
02.2018 - 06.2018

Veterinary Pharmacy Assistant

Centinela Animal Hospital
05.2017 - 01.2018

Marketing Manager

Self Employment
01.2017 - Current

Lead Behavior Interventionist

ABRITE Organization
08.2015 - 10.2016

Aromatherapist

Self Employment
01.2015 - Current

Hotel Front Desk Agent

SeaCrest Oceanfront Hotel
09.2014 - 06.2015

Campus Dining Opening Shift Supervisor

California Polytechnic San Luis Obispo State University, Chick-Fil-A
01.2014 - 06.2014

Crew Member

Chipotle
11.2013 - 06.2014

Masters - Aromatherapy

American College of Healthcare Sciences

Bachelor of Arts - Psychology, Minor in Marketing

California Polytechnic San Luis Obispo State University

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