Aspen Mestas
Phoenix,AZ
Summary
Sales professional with strong expertise in driving revenue and building client relationships. Adept at team collaboration, adapting to changing needs, and leveraging skills in negotiation, communication, and strategic planning. Known for reliability, fostering productive team environment, and consistently meeting targets.
Certified Dog Trainer with a proven track record at Dog Training Elite, enhancing client satisfaction through exceptional customer service and tailored training solutions. Skilled in behavioral rehabilitation and effective communication, I foster trust-based relationships, increasing client retention and promoting responsible pet ownership. Committed to improving human-canine relationships through innovative training techniques.
Overview
7
7
years of professional experience
Work History
Certified Dog Trainer
Dog Training Elite
10.2019 - Current
- Collaborated with animal shelters and rescues to rehabilitate dogs with behavioral problems, increasing their chances of successful adoption.
- Streamlined training processes with detailed documentation of each dog''s progress, ensuring consistency and effectiveness in training sessions.
- Offered private consultations for specific behavioral issues such as leash reactivity or resource guarding to address individual challenges more effectively.
- Developed customized training programs for special-needs dogs including those with physical disabilities or sensory impairments to enhance their overall quality of life.
- Evaluated the effectiveness of various dog training tools such as clickers or treat pouches to recommend the most suitable equipment for each client''s needs.
- Reduced instances of aggression in client dogs through targeted desensitization exercises and consistent boundary setting.
- Managed client scheduling and billing efficiently, ensuring timely payments and maintaining transparent communication with clients on their financial commitments.
- Assisted clients in addressing separation anxiety in their pets by creating structured routines and implementing gradual exposure techniques.
- Conducted group classes for puppy socialization, basic obedience, and advanced skills to foster well-rounded canine companions.
- Streamlined communication between trainers within the team by implementing a shared database for client progress notes, fostering a cohesive approach to addressing behavioral issues.
- Educated pet owners on proper handling techniques, canine body language, and effective communication methods to strengthen the bond between owner and pet.
- Boosted community awareness about responsible pet ownership by conducting educational seminars on topics such as bite prevention or household safety measures around pets.
- Promoted a safe and positive learning environment by maintaining clean, organized, and welcoming training spaces for clients and their dogs.
- Instructed owners and dogs on basic obedience commands using different techniques to match dogs' drives for reward.
Sales Representative
Dog Training Elite
07.2021 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Fostered collaborative environment, sharing best practices among sales team.
- Achieved consistently high customer satisfaction ratings by tailoring solutions to individual needs.
- Boosted team morale and productivity by leading weekly sales strategy meetings.
Customer Sales Assistant
Macy's
09.2018 - 01.2019
- Managed inventory and maintained an organized store environment, reducing stock discrepancies and enhancing visual appeal.
- Provided personalized recommendations based on customer needs to boost sales and satisfaction levels.
- Utilized strong communication skills to effectively upsell relevant add-on products or services during transactions.
- Processed cash and credit transactions accurately, maintaining a balanced register at the end of each shift.
Education
High School Diploma -
Perry High School
1919 E Queen Creek Rd. Gilbert, AZ05-2018
Skills
- Customer service
- Customer relations
- Customer relationship building
- Interpersonal communication skills
- Sales expertise
- Client service
- Complex Problem-solving
Timeline
Sales Representative
Dog Training Elite
07.2021 - Current
Certified Dog Trainer
Dog Training Elite
10.2019 - Current
Customer Sales Assistant
Macy's
09.2018 - 01.2019
High School Diploma -
Perry High School
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