Aspen Oliver
Bossier City,La
Summary
Any Profile: Resourceful investigative professional uses evidence analysis and advanced interviewing techniques to illuminate complex cases. Performs thorough collection procedures for informing accurate investigative direction. Detailed examiner of crime scenes and reports using intense review process to uncover concrete evidence.
Overview
6
6
years of professional experience
Work History
Tutor Coordinator
TRIO Student Support Services
07.2021 - 12.2023
- Collaborated with faculty to develop after-school tutoring program for struggling students.
- Represented educational program at meetings and conferences to serve as subject matter liaison for array of services and activities assigned.
- Planned and implemented staff development and in-service training programs to enhance knowledge and skills.
- Evaluated programs and monitored implementation and compliance with regulations to achieve objectives.
- Designed or used assessments to monitor student learning outcomes.
GDIT Dynamics, Bossier City La
01.2022 - 01.2023
- Answered inbound customer service calls to assist with questions, concerns or problems.
- Developed understanding of client's business and supported procedures and adherence to service agreements.
- Updated customer records in CRM to document interactions.
Cashier
Walmart – Natchitoches
04.2021 - 09.2022
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
Call Representative
Teleperformance USAA
07.2021 - 10.2021
- Answered inbound customer service calls to assist with questions, concerns or problems.
- Leveraged scripts and other resources to answer questions and direct to appropriate resources.
- Developed understanding of client's business and supported procedures and adherence to service agreements.
Residents Assistant
Campus Living Villages
07.2018 - 05.2021
- Responded to room transfers, incident reports, and maintenance requests.
- Attended, participated, and contributed to monthly staff meetings addressing resident needs.
- Assisted residents in preparing for activity and social programs.
- Maintained clean, safe, and well-organized patient environment.
- Organized and hosted social and educational events for residents to foster meaningful connections and community spirit.
- Monitored and inspected residence hall rooms to determine safety and manage maintenance issues.
- Mediated conflict resolution with roommates and other residence hall members to promote peace, order and positive relationships.
- Established and enforced residence hall policies and quiet hours to establish safe and respectful living environment.
- Provided crisis intervention and support services to students to minimize intensity of emotional, mental and behavioral reactions to crisis.
- Developed and implemented programs, study groups and mentoring to promote student success.
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
Carhop Server
Sonic Drive Inn, Natchitoches La
12.2017 - 07.2020
- Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
- Maintained positive and professional attitude to instill business confidence and promote repeat business with customers.
- Cleaned and sanitized work areas and equipment to promote compliance with health and safety regulations.
- Cleaned and maintained drive-in parking lots, picnic areas and building grounds to provide clean and attractive environment for customers.
- Operated headset communication system to take orders quickly and accurately from customers.
- Delivered change and receipts to customers in cars to maintain accurate financial records and provide customers with correct change and proof of purchase.
Hostess
Orlandeauxs Café
06.2018 - 01.2019
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Accommodated special seating requests for guests to enhance satisfaction.
Education
High School Diploma -
Airline High School
Bachelor of Science - Criminal Justice
Northwestern State University of Louisiana
Natchitoches, LA05.2021
M.D. - Homeland Security
Northwestern State University of Louisiana
Natchitoches, LA05.2023
Skills
- Assertiveness
- Positive Attitude
- Problem-solving skills
- Communication skills
- Strong moral character
- Interpersonal skills
- Teamwork
- Planning and Coordination
- Cultural Awareness
- Attention to Detail
- Written Communication
- Self-Motivated
- Physical Fitness
- Adaptability
- Willing to learn
- Multi-tasking
- Empathy and Compassion
- Legal Research 1
- Analytical Skills
- Excellent Communication
- Student Tutoring
- Understanding Customer Needs
- Issue and Complaint Resolution
Accomplishments
- TOPS Scholarship (2017-2021)
- Presidents Scholarship (2017-2021)
- Completed a Pre-Law and Paralegal Studies Minor (2017-2021)
- ROTC Merit Award (2020-2021)
- National Honors Society of Leadership and Success (2020-2021)
- Honors Society (2020-2021)
Additional Information
- Awards and Certificates , President Scholarship for Northwestern State University (2017-2021) Tops Scholarship for Northwestern State University (2017-2021) Honor Roll for Northwestern State University (2017-2021) Honors Society for Northwestern State University (2020-2021) National Honors Society of Leadership and Success from Northwestern State University (2020-2021) ROTC Merit Award (2021) Pre-Law & Paralegal Studies Completion (2017-2021)
Timeline
GDIT Dynamics, Bossier City La
01.2022 - 01.2023
Tutor Coordinator
TRIO Student Support Services
07.2021 - 12.2023
Call Representative
Teleperformance USAA
07.2021 - 10.2021
Cashier
Walmart – Natchitoches
04.2021 - 09.2022
Residents Assistant
Campus Living Villages
07.2018 - 05.2021
Hostess
Orlandeauxs Café
06.2018 - 01.2019
Carhop Server
Sonic Drive Inn, Natchitoches La
12.2017 - 07.2020
High School Diploma -
Airline High School
Bachelor of Science - Criminal Justice
Northwestern State University of Louisiana
M.D. - Homeland Security
Northwestern State University of Louisiana