Aspen Oum
Tucson,AZ
Summary
Proven multitasker and exceptional communicator, I excelled at Hi Fi Kitchen & Cocktails by ensuring high-quality service for large volumes of customers. Leveraging strong work ethic and guest engagement skills, I significantly enhanced dining experiences, adeptly managed cash transactions, and maintained a professional appearance, contributing to a positive and efficient team environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server/Bartender
Hi Fi Kitchen & Cocktails
08.2023 - 02.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Server
Craft Republic
04.2023 - 08.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Served food and beverages promptly with focused attention to customer needs.
Hostess/Server
The Neighborhood Bar
12.2020 - 04.2023
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Education
Associate of Science - Biology
Pima Community College
Tucson, AZ05-2026
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Safe food handling
- Customer service
- High volume dining
- Sales techniques
Certification
- ServSafe Food Handler's Certification
- Title 4 Certification
Timeline
Server/Bartender
Hi Fi Kitchen & Cocktails
08.2023 - 02.2025
Server
Craft Republic
04.2023 - 08.2023
Hostess/Server
The Neighborhood Bar
12.2020 - 04.2023
- ServSafe Food Handler's Certification
- Title 4 Certification
Associate of Science - Biology
Pima Community College
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