Aspen Stagner
Altoona,Pennsylvania
Summary
Hardworking employee enthusiastic about learning. Offers strong administrative, relationship-building and problem-solving abilities. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
8
8
years of professional experience
Work History
Teammate
Buckle
10.2021 - Current
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
- Trained and mentored new sales representatives.
- Drove team revenue totals by bringing in top sales numbers.
- Handled day-to-day customer contact via phones, faxes, and emails.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded proactively and positively to rapid change.
- Maintained up-to-date knowledge of product and service changes.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Educated customers about billing, payment processing and support policies and procedures.
Direct Support Professional
Skills Of Central Pennsylvania
04.2018 - 09.2021
- Administered medication as directed by physician.
- Assisted disabled clients to support independence and well-being.
- Maintained clean, safe, and well-organized patient environment.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Monitored progress and documented patient health status changes to keep care team updated.
- Transported clients to medical and dental appointments to provide support.
- Led patient or group recreational activities for enhanced patient outcomes.
- Developed rapport to create safe and trusting environment for care.
- Assisted with daily living activities, running errands, and household chores.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Floating between Skills facilities working with different individuals.
Senior Barista
Barnes and Noble
03.2017 - 04.2018
- Meticulously operated POS system transactions include credit, cash exchanges, returns and refunds to ensure seamless and accurate cash flow
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Monitored customer feedback to improve barista performance and customer service.
- Created superlative coffeehouse experience through customer service, beverage preparation, and presentation, in-store marketing and thorough cleanliness and sanitation of space.
- Presented process improvement ideas to leadership team to cultivate professional, friendly and efficient work environment.
- Supported the opening and closing of each shift demonstrating leadership and punctuality
- Excellent Customer service skills and strong communication skills
- Served customers quickly and efficiently and created strategies to prevent delays.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Designed and adjusted work schedules to meet business demands.
- Used POS system to accurately enter orders and process payments.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
Stable Hand
Lake View Stables
07.2017 - 11.2017
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Worked with ranch hands to clean stables and riding areas.
- Maintained saddles, bridles and riding gear and helped fit items to specific horses.
- Kept animal coats clean and healthy with regular washing, grooming, and trimming.
- Administered horse medication and necessary special care.
- Prepped horses for travel.
- Monitored animal behavior and completed examinations to identify illnesses, injuries, or potential diseases.
- Maintained safety when using equipment and tools by following established precautions.
- Groomed horses to prepare for exhibitions.
- Cared for about thirty animals by feeding, watering, vaccinating and assisting with birthing.
- Moved livestock by herding animals to different ranch locations to avoid pasture damage.
Kennel Technician
Yukon Veterinarian Hospital
04.2015 - 01.2016
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Collected animal waste produced on walks and discarded in trash or approved receptacles.
- Kept animals clean and free of contaminants to promote optimal health.
- Recorded dogs' intake and output, physical condition and behavior for updated kennel logs.
- Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
- Checked kennel temperature, humidity and ventilation for optimal animal safety and well-being.
- Led basic obedience training with dogs to promote positive, healthy behaviors.
- Coordinated timely, appropriate animal transfers with shelters, rescue organizations and animal centers.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Followed pet care instructions for dietary needs and medication regimens.
- Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
Education
Associate of Arts - Liberal Arts
Pennsylvania Highlands Community College
Johnstown, PA05.2023
High School Diploma -
Homer Center High School
Homer City, Pa03.2014
Skills
- Best Practices Management
- Effective Customer Communication
- Customer Inquiries
- Technical Support and Assistance
- Microsoft Office
- Billing Adjustments and Refunds
- Creative Solutions
- Financial Transactions
- Loss Prevention Goals Monitoring
- Calm and Professional Under Pressure
- POS Systems and Ordering Platforms
Hobby
Retraining and riding off track Thoroughbreds in working equitation as well as eventing.
Volunteering with search and rescue teams as a runner to keep dogs in consistent training.
Kayaking.
Tennis.
Traveling.
Timeline
Teammate
Buckle
10.2021 - Current
Direct Support Professional
Skills Of Central Pennsylvania
04.2018 - 09.2021
Stable Hand
Lake View Stables
07.2017 - 11.2017
Senior Barista
Barnes and Noble
03.2017 - 04.2018
Kennel Technician
Yukon Veterinarian Hospital
04.2015 - 01.2016
Associate of Arts - Liberal Arts
Pennsylvania Highlands Community College
High School Diploma -
Homer Center High School