Aspen Thompson
Mount Dora
Summary
Energetic and personable with natural ability to create welcoming environments and foster positive guest experiences. Possesses strong communication and organizational skills essential for coordinating reservations and managing guest interactions. Committed to providing exceptional service and contributing to seamless and enjoyable atmosphere.
Hospitality professional skilled in creating memorable guest experiences and maintaining high standard of service. Proven ability to manage guest interactions efficiently, ensuring seamless experience. Committed to team collaboration and adapting to dynamic environments, with focus on communication and problem-solving.
Developed valuable administrative skills in fast-paced office setting, looking to transition into new field. Excel at managing schedules, coordinating communications, and handling confidential information. Seeking to leverage these transferable skills in dynamic and challenging new role.
Overview
3
3
years of professional experience
Work History
Host
Peach Valley Cafe
08.2024 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Office Assistant
Building Futures Academy
06.2022 - 07.2024
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Ensured operational continuity, providing critical administrative support during staff absences and peak workload periods.
- Streamlined communication within office, ensuring timely dissemination of important information to all staff members.
- Improved data accuracy, entering and updating records in database with keen eye for detail.
- Expedited document processing with accurate data entry and timely filing.
Education
High School Diploma -
Mount Dora High School
Mount Dora05-2024
High School Diploma -
Building Futures Academy
Sorrento, FL05-2024
Skills
- Customer service
- Positive attitude
- Team collaboration
- Time management
- Multitasking proficiency
- Effective time management
- Data entry
- File organization
- Team player mentality
- Organizing and categorizing
- Adaptable to change
- Verbal communication
- Professional appearance
- Detail-oriented
- Resourceful
- Telephone reception
- Guest relations
- Strategic thinking
- Visionary leadership
Accomplishments
Honor Role Student
Disciplined through softball and weight training
Entrepreneur Mindset
Prompt and dependable
Hard working individual
Self starter, Motivated
Friendly and customer service oriented
Timeline
Host
Peach Valley Cafe
08.2024 - Current
Office Assistant
Building Futures Academy
06.2022 - 07.2024
High School Diploma -
Mount Dora High School
High School Diploma -
Building Futures Academy
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