ASPEN THOMPSON
Lenox,GA
Summary
Resourceful and dependable professional with over six years of hands-on experience in customer service, team leadership, and safety-focused roles across corporate, retail, government, and project-based environments. Demonstrated success in working collaboratively across departments and with diverse clientele—from Fortune 500 companies to small businesses and public agencies. Known for calm decision-making under pressure, empathetic communication, and a dedication to upholding the values and reputation of the organizations represented. Proven ability to lead teams, streamline operations, and resolve conflicts efficiently while maintaining a safe and respectful atmosphere for all.
Overview
6
6
years of professional experience
Work History
Victim Advocate
Alapaha Judicial Circuit
02.2025 - Current
- Provided compassionate support and resources to victims of crime, ensuring they understood their rights and the legal process.
- Accompanied victims to court, facilitated communication with attorneys, and assisted in obtaining protective orders and restitution.
- Maintained confidentiality and professionalism while working under emotionally intense conditions.
- Honed interpersonal and de-escalation skills while representing the judicial circuit with empathy and integrity.
Receptionist / National Account Project Manager
ANS Signs, Inc.
02.2024 - Current
- Served as the first point of contact for national clients, including high-profile corporate accounts.
- Managed communication and scheduling for service and installation projects across the Southeast ensuring a smooth customer experience from start to finish.
- Coordinated with technicians and vendors to meet strict timelines, while maintaining top-tier customer satisfaction.
- Lead coordinator for all national service and survey projects, managing workflow for multiple team members and tracking high-volume job orders.
- Developed internal systems to streamline reporting and improve client response time.
- Acted as liaison between office and field staff, taking initiative to resolve issues before escalation.
- Known for poise, multitasking ability, and commitment to service excellence.
Retail Manager
Perfectly Priscilla Boutique
01.2019 - 02.2024
- Led daily operations in a fast-paced retail setting, with a hands-on approach to customer care.
- Handled escalated issues with grace, always aiming for customer satisfaction and retention.
- Coordinated events and visual merchandising to enhance the customer shopping experience.
- Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Led a team of retail associates to achieve sales targets and deliver outstanding customer experiences.
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
Social Media Manager
Perfectly Priscilla Boutique
01.2020 - 01.2024
- Delivered personalized service to a diverse customer base via social media, building strong relationships and loyalty.
- Collaborated with influencers and managed direct communications, providing clear, helpful, and timely responses.
- Played a key role in tripling the brand's Instagram following through a service-centered approach.
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Boosted engagement rates with the creation of compelling and visually appealing content.
- Increased brand awareness by developing and implementing effective social media strategies.
- Monitored social media trends and emerging platforms, adopting new strategies to stay ahead of the competition.
- Successfully built a loyal following by consistently sharing valuable content that resonated with the target audience.
- Increased follower engagement with interactive content and timely responses to comments.
- Coordinated influencer partnerships, leveraging their reach to expand brand visibility.
- Provided exceptional customer service through timely and thoughtful responses to user comments and messages.
- Analyzed performance metrics to identify areas for improvement and optimize social media campaigns.
Social Media Manager
On The Edge Brands
05.2022 - 01.2023
- Provided attentive customer interaction across multiple platforms, resolving inquiries and concerns quickly and professionally.
- Strengthened brand presence through community-focused content and consistent engagement.
- Maintained ecommerce listings, ensuring clear and informative product details that supported sales and minimized confusion.
Education
High School Diploma -
Cook High School
Adel, GA05-2022
Skills
- Advanced Customer Service & Client Relations
- Conflict De-escalation & Resolution
- High-Level Communication (Verbal & Written)
- Adaptability & Multitasking
- Schedule & Project Management
- Professional Presentation & Brand Representation
- CRM & Ticketing System Experience
- Process safety
- Complaint resolution
- Team training and development
Timeline
Victim Advocate
Alapaha Judicial Circuit
02.2025 - Current
Receptionist / National Account Project Manager
ANS Signs, Inc.
02.2024 - Current
Social Media Manager
On The Edge Brands
05.2022 - 01.2023
Social Media Manager
Perfectly Priscilla Boutique
01.2020 - 01.2024
Retail Manager
Perfectly Priscilla Boutique
01.2019 - 02.2024
High School Diploma -
Cook High School
Similar Profiles
NIKKIYA PAULKNIKKIYA PAULK
Case Manager at Alapaha Circuit Drug CourtCase Manager at Alapaha Circuit Drug Court
IMANI PERRYIMANI PERRY
Court Program Specialist II at State of Florida- Fourth Judicial Circuit CourtCourt Program Specialist II at State of Florida- Fourth Judicial Circuit Court
Lynn McCauleyLynn McCauley
Official Court Reporter at Thirteenth Judicial CircuitOfficial Court Reporter at Thirteenth Judicial Circuit
Jenna McBrayerJenna McBrayer
Secretary at Premier Air Services, LLCSecretary at Premier Air Services, LLC
Sonya RutlandSonya Rutland
Middle School Classroom Teacher at Tift County Board Of EducationMiddle School Classroom Teacher at Tift County Board Of Education