Aspen widder
Summary
Dynamic Assistant Manager at SUBWAY® Restaurants with proven expertise in team leadership and customer relations. Enhanced operational efficiency through strategic process improvements, resulting in increased sales. Skilled in conflict resolution and staff training, fostering a collaborative environment that boosts team morale and customer satisfaction. Committed to delivering exceptional service and driving results.
Overview
7
7
years of professional experience
Work History
Assistant Manager
SUBWAY®Restaurants
04.2019 - 06.2021
- Assisted in daily operations, ensuring efficient service and customer satisfaction.
- Supported inventory management, maintaining stock levels and minimizing waste.
- Trained and mentored new staff on operational procedures and customer service standards.
- Implemented process improvements to enhance workflow efficiency and team productivity.
- Monitored food safety compliance, ensuring adherence to health regulations and company policies.
- Collaborated with management to develop promotional strategies that increased sales volume.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
Customer Service Representative
Spectrum
01.2021 - 05.2026
- Assisted customers with inquiries, ensuring timely and accurate responses.
- Resolved customer issues through effective communication and problem-solving skills.
- Maintained comprehensive knowledge of products and services to provide informed support.
- Documented customer interactions accurately in the CRM system for future reference.
- Collaborated with team members to enhance service delivery processes and improve customer satisfaction.
- Adapted to changing customer needs, demonstrating flexibility in service approach.
- Trained new employees on customer service protocols and best practices for efficiency.
- Analyzed customer feedback to identify areas for improvement in service offerings.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Participated in training programs to enhance product knowledge and customer service skills.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
- Improved resolution time with effective problem-solving for customer complaints.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
High School Diploma -
Hortonville High School
Hortonville, WI05-2019
Timeline
Customer Service Representative
Spectrum
01.2021 - 05.2026
Assistant Manager
SUBWAY®Restaurants
04.2019 - 06.2021
High School Diploma -
Hortonville High School