Aspen Riley
New York,NY
Summary
Customer-focused Front Desk Associate skilled in managing fast-paced environments and adapting to last-minute changes. Expertise in check-in/check-out procedures and client care enhances guest satisfaction. Strong multitasking and communication abilities support efficient service delivery and issue resolution, fostering positive relationships with guests and team members.
Overview
10
10
years of professional experience
Work History
Front Desk Associate
Urban Playground
Manhattan, USA
06.2022 - 01.2025
- Managed front desk operations, greeting residents and checking them in to ensure smooth arrivals.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Received incoming calls and coordinated with staff to promptly fulfill customer requests.
- Ensure that the front desk area is organized, and clean.
- Monitored lobby activity throughout shift to ensure safety of guests and staff members.
- Kept track of packages arriving at the health club.
- Printed and organized class sign-in sheets to streamline attendance tracking.
- Assisted the building management office with our monthly parties.
- Maintained incident reports, daily activity logs, and other documentation to support management needs.
Receptionist
Columbia university
Manhattan, USA
08.2019 - 02.2020
- Greeting Dean's office Faculty and Students
- Coordinated conference room schedules for faculty and students, ensuring availability for meetings
- Verified IDs and managed attendance lists to maintain security and accurate records
- Provided administrative support through copying, sorting, and distributing meeting notes to facilitate communication
- Received and organized packages in designated areas.
- Ensuring the room is prepared for various meetings and cleared for the next day.
Sales Support Contract Generator
STRATEGIC FINANCIAL SOLUTIONS
Manhattan, USA
04.2018 - 05.2019
- Developed documentation in collaboration with law firms tailored to client demographics in Leadtrac.
- Updated lead in Velocify to capture all essential information for client signing.
- Coordinated with multiple notaries via Outlook to ensure client signing was successful and all modifications based on client specifications were prepared for submission.
- Educated sales representatives on relationship between debt amounts and settlement percentages according to state guidelines.
Receptionist
IOWA SPORTS MANAGEMENT
Manhattan, USA
05.2015 - 04.2018
- Greeted members, delivering exceptional customer service to create welcoming atmosphere.
- Cultivated strong client relations with gym members, trainers, and executives, fostering community and loyalty.
- Maintained customer records and updated account information.
- Maintained facility cleanliness to company standards.
- Coordinated and facilitated events for children, enhancing engagement and building community connections. that ranged from parties, activities, and events for children.
Education
High School Diploma -
Bronx Regional High School
The Bronx, NY05-2010
Skills
- Customer service
- Front desk
- Data entry
- Typing
- Time management
- Insurance sales
- Communication skills
- Organizational skills
- Computer skills
- Microsoft Powerpoint
- Computer literacy
- Hospitality
- Guest services
- Guest relations
- Word processing
- Windows
- Microsoft Access
- Phone etiquette
- Multitasking proficiency
- Front office support
Timeline
Front Desk Associate
Urban Playground
06.2022 - 01.2025
Receptionist
Columbia university
08.2019 - 02.2020
Sales Support Contract Generator
STRATEGIC FINANCIAL SOLUTIONS
04.2018 - 05.2019
Receptionist
IOWA SPORTS MANAGEMENT
05.2015 - 04.2018
High School Diploma -
Bronx Regional High School