Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

ASPIEN OTTEMAN

Norfolk,NE

Summary

Dynamic professional with extensive experience in customer service and patient care, notably at Smiles Dental PC. Proven ability to enhance operational efficiency through effective appointment scheduling and team collaboration. Skilled in vital signs monitoring and empathetic listening, fostering positive relationships and improving client outcomes. Committed to delivering exceptional support and care.

10 Years of Experience in CNA/in home and long term care.

Offering strong communication and organizational abilities, eager to learn and develop in professional environment. Brings ability to pick up new tasks quickly and adapt to various responsibilities efficiently. Ready to use and develop administrative and customer service skills in [Desired Position] role.

Developed outstanding communication and organizational skills in fast-paced, customer-focused environment. Skilled in managing schedules, handling inquiries, and providing top-notch service. Looking to transition into new field where these transferable skills can contribute to team success and overall efficiency.

Friendly and organized with excellent interpersonal skills and positive, upbeat approach. Familiar with office software and administrative tasks, including scheduling and communication. Committed to providing welcoming environment and ensuring smooth daily operations.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Receptionist

Smiles Dental PC
06.2025 - 10.2025
  • Greeted and assisted visitors, creating welcoming first impressions.
  • Managed incoming calls, directing inquiries to appropriate staff members.
  • Scheduled appointments, ensuring efficient use of office resources.
  • Maintained organized front desk area, enhancing overall office efficiency.
  • Processed incoming and outgoing mail, facilitating timely communication.
  • Updated and maintained office records, supporting administrative functions.
  • Provided general information about services, improving visitor experience.
  • Collaborated with team members to streamline daily operations and tasks.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.

Recovery Coach

The Well
02.2025 - 09.2025
  • Supported clients in developing personal recovery plans and achieving their goals.
  • Facilitated group sessions to promote peer support and share coping strategies.
  • Provided resources and referrals for community services to enhance client outcomes.
  • Monitored client progress, ensuring adherence to recovery strategies and addressing challenges.
  • Assisted clients in identifying triggers and developing personalized coping mechanisms.
  • Documented client interactions and progress in compliance with organizational standards.
  • Encouraged self-advocacy among clients, fostering independence in their recovery journey.

Certified Nursing Assistant

St Joseph Care And Rehabilitation
01.2025 - 08.2025
  • Provided compassionate care to residents, ensuring comfort and safety during daily activities.
  • Assisted nursing staff with patient assessments and documentation, promoting accurate record-keeping.
  • Monitored vital signs and reported changes to healthcare team, facilitating timely interventions.
  • Supported mobility for residents through proper techniques, enhancing independence and confidence.
  • Implemented infection control protocols, maintaining a safe and hygienic environment for patients.
  • Educated residents on personal hygiene practices, fostering improved health outcomes.
  • Collaborated with interdisciplinary teams to develop individualized care plans for residents, ensuring holistic support.

Certified Nursing Assistant

Cloverlodge Care Center
07.2024 - 01.2025
  • Trained new staff on procedures and best practices, contributing to a knowledgeable caregiving team.
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
  • Performed accurate documentation of patient information according to established protocols for record-keeping purposes.

Store Manager

SUBWAY®Restaurants
04.2023 - 05.2024
  • Supervised daily operations to ensure efficient service and customer satisfaction.
  • Trained and mentored staff on food safety protocols and operational procedures.
  • Implemented inventory management practices to reduce waste and optimize stock levels.
  • Developed promotional strategies to increase sales and enhance customer engagement.
  • Conducted regular performance evaluations, providing feedback for staff development.
  • Coordinated scheduling to meet peak demands while maintaining labor cost efficiency.
  • Monitored financial performance, identifying areas for cost reduction and revenue growth.
  • Fostered a positive team environment through effective communication and conflict resolution skills.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.

Certified Nursing Assistant

Herritage OF Fouation Point
01.2023 - 05.2024
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
  • Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.

Education

GED -

Northeast Community College
Norfolk, Nebraska, NE

Skills

  • Customer service
  • Appointment scheduling
  • Call management
  • Front desk operations
  • Record keeping
  • Team collaboration
  • Conflict resolution
  • Patient care support
  • Vital signs monitoring
  • Inventory management
  • Staff training and development
  • Safety protocols implementation
  • Community resource referrals
  • Group facilitation skills
  • Time management
  • Communication skills
  • Empathetic listening
  • Quality assurance
  • Performance evaluation
  • Operational efficiency
  • Data entry
  • Telephone skills
  • Organization skills

Accomplishments

  • Held first-point-of-contact for all internal and external communications with executive-level officers.
  • Positioned as key team member to transfer from hard copy into new digital database.
  • Awarded "Employee of the Month" for delivering outstanding administrative support.
  • Updated and maintained company database to reflect current and accurate client records accounts.
  • Oversawproject, resulting in [improvement].

Certification

  • Licensed Certified Nursing Assitstant - 10 Years

Languages

English
Full Professional

Timeline

Receptionist

Smiles Dental PC
06.2025 - 10.2025

Recovery Coach

The Well
02.2025 - 09.2025

Certified Nursing Assistant

St Joseph Care And Rehabilitation
01.2025 - 08.2025

Certified Nursing Assistant

Cloverlodge Care Center
07.2024 - 01.2025

Store Manager

SUBWAY®Restaurants
04.2023 - 05.2024

Certified Nursing Assistant

Herritage OF Fouation Point
01.2023 - 05.2024

GED -

Northeast Community College
ASPIEN OTTEMAN