Aspin Horrocks
PROVO
Summary
Hardworking and knowledgeable representative committed to developing operations knowledge and leadership abilities. Hard worker implements groundbreaking new strategies. Promptly addresses customer questions and concerns to build overall satisfaction. Diligent customer service professional accustomed to working independently and collaboratively in direct response to customer care and support requirements. Communicates well with others and maintains accurate records. Decisive problem solver with enthusiastic attitude and desire to please consumers.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Affilaite Attirbutions
ERC Specialists
09.2022 - Current
- Helping to develop new project and processes to prevent future affiliate conflicts.
- Resolved customer inquiries, complaints and issues providing insightful solutions
- Answered inbound calls to greet and assist customers with various needs and questions
- Helped team performance by training and mentoring new employees
- Addressed customer concerns and complaints and resolved issues promptly
- Provided solutions, recommendations and replacements with empathy and positive feedback
- Handled escalated callers to reach positive outcomes.
Customer Service Representative
Atento
12.2021 - 08.2022
- Assist in helping customers Manage orders, such as place, track and return orders
- Communicates going above and beyond my scope of work to help the team in strategizing deliveries
- Troubleshoot all App and Website issues
- Strategize messaging and created a process to make communication easier
- Stayed current with all company initiatives and communications
- Set expectations and modeled excellent service by projecting positive attitude and enthusiasm toward job, company and customers.
- De-escalated customer complaints using specialized communication techniques
Custokmer Service Representative
SYKES
08.2017 - 12.2021
- Assisting the customers having issues such as comprehension and utilizing the software.
- Analyze and report to supervisor on working abounds and solutions
- Giving feedback on how the resolution is going to be move productive for the client and also for the business.
- Actively seek to identify and assess customer and coworker personalities.
- Build team rapport
- Coordinated and conducted team meetings
- Guru Mentorship
Administrator
Udell's Cabinets
06.2012 - 08.2017
- Entrusted with the training of new hires on equipment, policies, and procedures.
- Communicate with the client on statuses with their order.
- Take client orders and personally program and design their order to their specifications.
- Develop leadership skills, Guiding and leading my team to rise in the company.
- Built and maintained business relationships with clients.
Education
High School Diploma -
Uintah High School
Vernal, UTSkills
- MOVED TO A NEW PROJECT
- 5 Years Customer Service experience
- Team Lead Experience
- 7 X's TOP 5 AGENTS 2020
- PERFECT ATTENDANCE
- ALWAYS AT THE TOP OF STACK RANK
- Attention to Detail
- Flexible and Adaptable
- Dependable and Responsible
- Excellent Communication
- Computer Skills
Certification
MOVED TO A NEW PROJECT
AGENT OF THE MONTH (APRIL 2021)
RISING STAR (APRIL2021)
Timeline
Affilaite Attirbutions
ERC Specialists
09.2022 - Current
Customer Service Representative
Atento
12.2021 - 08.2022
Custokmer Service Representative
SYKES
08.2017 - 12.2021
Administrator
Udell's Cabinets
06.2012 - 08.2017
High School Diploma -
Uintah High School
MOVED TO A NEW PROJECT
AGENT OF THE MONTH (APRIL 2021)
RISING STAR (APRIL2021)
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