Summary
Overview
Work History
Education
Skills
Accomplishments
Skills
Timeline
Generic

Ashpreet Kaur

Manteca,CA

Summary

Dynamic professional with a proven track record at Amazon Fulfillment Center, excelling in problem-solving and data analysis. Skilled in Microsoft Office and certified in PIT operations, I effectively minimized asset loss and enhanced operational efficiency. A dedicated team player, I thrive on training others and resolving complex issues to ensure customer satisfaction.

Overview

4
4
years of professional experience

Work History

ISS Representative

Amazon Fulfillment Center SCK6, TRACY, CA.
04.2025 - Current
  • Supported inbound with problem solve, vendor defect tracking and data collections.
  • Provided critical information to resolve defects that are impacting customers and our secondary customers.
  • Experienced at submitting and resolving Trouble Tickets within their corresponding SLA.
  • Researched products to ensure they are truly destroys.
  • Maintain date lot and pending - research report.
  • Directed problem solve throughout inbound.
  • Partnered with problem solvers and peers to eliminate handing off backlog.
  • Minimized IOL to help prevent loss of assets.
  • Defined problems with inbound transshipments and developed strategies to resolve.
  • Non-Con.
  • TDR incoming and outgoing shipments.
  • Receive-Dock.
  • Unloading and checking in shipments.
  • Unpacking and inspecting inventory for any damages or defects.
  • Achieved high levels of customer satisfaction by quickly identifying their needs and providing appropriate solutions.

Front of House Employee and Cake Decorater

Cake Box
04.2021 - 09.2023
  • Assisted servers with delivering food, filling beverages, and retrieving items for guests.
  • Helped guests at tables when in need of assistance.
  • Trained new staff in front-of-house procedures, customer relations, and cleaning.
  • Established welcoming atmosphere by greeting each guest warmly.
  • Demonstrated adaptability when dealing with unforeseen challenges such as last-minute cancellations or large group arrivals without reservations.
  • Participated in staff training sessions to stay updated on industry trends and improve overall service quality.
  • Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
  • Managed phone lines, taking reservations, processing takeout orders, and addressing any customer concerns with professionalism.
  • Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
  • Balanced daily cash drawers accurately while adhering to proper cash handling procedures set forth by management.
  • Utilized point-of-sale systems effectively to process transactions accurately and maintain financial records.
  • Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
  • Trained new front of house employees on company policies, menu knowledge, and customer service techniques for seamless integration into the team.

Education

Master of Science - Network Management And Cloud Computing.

Middlesex University
London, United Kingdom
02-2022

Bachelor of Science - Computer Science

Kurukshtera University
INDIA
06-2018

Skills

  • Microsoft Office eg, Excel, Word, Outlook, PowerPoint, and Communicator
  • Comfortable and knowledgeable with various computer programs and electronics
  • Quick to learn and improve with any system or program
  • Enjoy learning new processes and training others
  • Innovative problem-solver who can generate workable solutions and resolve complaints
  • Problem-solving
  • Time management
  • Friendly, positive attitude
  • Teamwork and collaboration
  • Multitasking Abilities
  • Customer service

Accomplishments

Warehouse

  • I Started my Amazon Career on 1 Jan 2025, SCK6 TRACY. As a Recieve Dock associate.
  • Promoted to ISS Representative within 4 months, with direct responsibility for maintaining the link between Corporate Retail Teams and the Fulfillment Center.
  • Got trainning for Problem Solve in Decant ( RECIEVE DOCK )where the Amazon first Step start and fix all defective units so that amazon can fulfill the customer needs.
  • Got Trainning (GAP) Global Ambassador Program to train new hires in mu Department.
  • Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Leadership

  • Served as key contributing member to Leadership team.

Process Improvement

  • Assessed organizational training needs.
  • Drove business process optimization initiatives to improve workflow.

Protective Services

  • Applied safety procedures and policies as outlined in Fulfillment Safety Guidelines.
  • Fixed and Flip many units those linked to wrong barcode and provide customer right Items.

Skills

Electronics, Inspecting, Inspection, Inventory, Excel, Microsoft Office, Outlook, PowerPoint, Word, Communicator, policies, Problem-Solver, Processes, Quick, research, safety, SLA

Timeline

ISS Representative

Amazon Fulfillment Center SCK6, TRACY, CA.
04.2025 - Current

Front of House Employee and Cake Decorater

Cake Box
04.2021 - 09.2023

Master of Science - Network Management And Cloud Computing.

Middlesex University

Bachelor of Science - Computer Science

Kurukshtera University

Similar Profiles

CREATE PROFILE
Ashpreet Kaur