Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stacie Lee

Midland,MI

Summary

Professional with robust background in scheduling and coordination, skilled in optimizing workflows and ensuring efficient resource allocation. Strong focus on team collaboration and achieving results, adaptable to changing needs. Expertise in time management, communication, and conflict resolution, making a reliable asset in fast-paced environments. Known for maintaining high standards and delivering consistent, impactful outcomes.

Overview

11
11
years of professional experience

Work History

Scheduler/Secretary

MyMichigan health
11.2021 - Current
  • Efficiently manage scheduling, ensuring smooth operations and minimal patient wait times.
  • Provide excellent customer service by answering phones, checking patients in and out, and scheduling appointments with accuracy and attention to detail.
  • Currently support multiple physicians, including dedicated support for one physician, ensuring their schedules and patient interactions are seamlessly executed.
  • Handle switchboard operations, directing calls and messages to the appropriate departments.
  • Promoted from Patient Services to Scheduler within 3 months of hire, showcasing rapid acclimation and excellence in duties.

Switchboard Operator

Kelly Services Onsite The Dow Chemical Company
05.2018 - 01.2021
  • Connected callers with appropriate professional, department, or business.
  • Managed high volume of calls during peak hours, maintaining composure under pressure while efficiently handling each caller's needs.
  • Answered calls on second ring and engaged customers with friendly, professional demeanor.

Office Assistant

Holy Cross Children's Services
10.2016 - 08.2017
  • Maintained accurate records and data collection, enhancing client tracking and facilitating comprehensive daily and weekly reporting.
  • Proposed and implemented an update to the functional email account, streamlining the intake process and boosting productivity by 10%.
  • Collected and verified patient intake information for chemical dependency and behavioral health, ensuring compliance with on-site requirements and patient confidentiality.

Customer Service Associate

Lowe's
06.2014 - 10.2016
  • Responded to customer inquiries, supported their shopping experience, promoted loyalty and protection plans, processed sales and returns, and addressed complaints.
  • Handled receptionist duties, including answering phones and greeting customers.

Para-educator (Special Education)

PESG - Midland County Education Service Agency
09.2014 - 02.2016
  • Assisted teachers in adapting lesson plans and materials, ensuring accessibility for all students.
  • Promoted self-advocacy skills by teaching students how to express their needs effectively within the classroom setting.

Education

High School Diploma -

Rosevelt High School
Wyandotte, MI
06-1999

Some College (No Degree) - Business/Retail Management/Medical Billing

Baker College
Flint, MI

Skills

  • Administrative Skills
  • Customer Service
  • Receptionist
  • Teamwork
  • Billing
  • Microsoft Office
  • Scheduling
  • Team Leader
  • Management
  • Retail Management
  • Medical Scheduling
  • Multi-line Phone Systems
  • Computer Skills
  • Attention to Detail

Timeline

Scheduler/Secretary

MyMichigan health
11.2021 - Current

Switchboard Operator

Kelly Services Onsite The Dow Chemical Company
05.2018 - 01.2021

Office Assistant

Holy Cross Children's Services
10.2016 - 08.2017

Para-educator (Special Education)

PESG - Midland County Education Service Agency
09.2014 - 02.2016

Customer Service Associate

Lowe's
06.2014 - 10.2016

High School Diploma -

Rosevelt High School

Some College (No Degree) - Business/Retail Management/Medical Billing

Baker College

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