Asraful Islam
General Manager
Totowa,NJ
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work History
General Manager
Staples
11.2018 - Current
- Drove year-over-year business growth by 10% while leading operations, strategic vision and long-range planning.
- Reduced store shrink from YOY saving $32K in P&L.
- Motivated and developed team members to push company metrics.
- Developed and maintained relationships with customers through account development using Sales force and community outreach.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- District Sales leader and mentor for all district assistant store manager.
- Assisted in recruiting, hiring and training of team members.
- Worked on numerous HR teams to help with inclusion and diversity.
- Promoted internally seven supervisors to ASM and three ASM to GMs.
- Grew print and marketing business +16% YOY hitting $1M in sales which was top in region.
- Developed a sales culture within the store and district helping the district rank #7 YTD.
Assistant Store Manager
Sears Holdings
06.2014 - 11.2018
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Supervised and evaluated staff to help improve skills, achieve daily objectives and attain advancement.
- Rotated merchandise and displays to feature new products and promotions.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals.
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
- Grew overall sales +5% YOY in softlines, +3.5% YOY in hardlines with platinum NPS scores.
Education
Bachelor of Science - Biology
Montclair State University
Montclair, NJ 09.2015 - 05.2019
Skills
Client account management
Staff training/development
Budget development
Payroll coordination
Succession planning
Loss prevention expertise
Business development and planning
Accomplishments
- Store was in President Club year over year.
- Lead store to top ten percentile year over year based off of business results and growth categories.
- Captained regional profit plan to help stores increase profit year over year.
- Captained ASM to help foster a selling culture.
- Named People Development Winner for FY23
Languages
Bengali
Excellent
Software
MS Excel
MC Powerpoint
Sales Force
Power BI
IBM Power Systems
Timeline
General Manager
Staples
11.2018 - Current
Bachelor of Science - Biology
Montclair State University
09.2015 - 05.2019
Assistant Store Manager
Sears Holdings
06.2014 - 11.2018
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