ASRAWDEE DEBERRY
LONG BEACH,CA
Summary
Detailed and Proficient Lending and Finance Loan Processor with over 10 years of commensurate experience
Experienced professional with a successful career in mortgage, banking, insurance, and real estate. Excel at interfacing with brokers, clients, cross functional teams and support staff at all levels to ensure timely closing of product and a overall satisfactory customer service experience. Proactive approach has resulted in capturing numerous accounts, expanding broker client base, and exceeding sales quotas. Possess excellent interpersonal, analytical, and organizational skills. Excel within highly competitive environments where leadership skills are the keys to success. An effective manager with the skills necessary to direct, train, and motivate staff to its fullest potential. Multi-talented loan processing professional versed in customer service and bank standards. Excellent communicator and decision-maker with a strong eye for detail and a proactive nature.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Senior Loan Processor/Jr. Underwriter
Contract
Long Beach
05.2019 - Current
- Senior Loan Processor who confers with financial clients and cross-functional teams to ensure proper closing of loan transactions
- Collaborate with clients, broker, 3rd party vendors, internal and external stakeholders to ensure timely closing of loan transaction
- Communicate with clients as the main point of contact to outline process and timelines, services and the timely updates of contracts, forms, and loan closings
- Project Managed loan officers, title/escrow, underwriters, credit, and other stakeholders to gather necessary information and resolve issues and discrepancies
- Consistent follow up and communication with client and 3rd party services to clear conditional items to bring file to quick close
- Proactive and customer centric approaches to identify and address issues or challenges face by clients and outsource teams
- Spearheaded loan process from opening, ordering escrow, title, payoffs, credit, DU approval, loan submission, conditions, and funding
- Review of all Tax and income forms, including W2, paystubs, 1099’s
- Conduct regular check-ins and status meeting with clients to ensure satisfaction and identify opportunities for improvement
- Coordinate and facilitate onboarding process with clients from beginning to end including closing, requesting CD and closing package.
Customer Success Manager/ IT Tech Support
Federal Home Loan Bank of Chicago
Chicago, IL
03.2018 - 05.2019
- Customer Success Manager facilitating crossover of CRM upgrades to existing stakeholders and new members
- Assisted current members with system wide CRM and platform upgrade; Subject Matter expert to help with the installation of upgrades to CRM for security authenticator/ MS Authenticator
- Account Management and review of customer inquiries via phone support and email; fielded inquiries by taking appropriate steps to resolution and/or fielding call to appropriate source
- Coordinated with External Members from 2 Teams within the organization as a Support staff to rectify technical issues
- Developed SOP’s to assist with meeting deadlines and organized contact fulfillment
- Managed and led incoming calls to support over 250 external stakeholders weekly
- Assisted current members with updates to applications for annual disbursement of qualified funds to community investors.
Customer Success Manager
State of CA EDD
Long Beach, CA
03.2016 - 01.2018
- Customer Success Manager that coordinated claim processing and analyzing claim information to identify discrepancies and missing information of Unemployment claims
- Analyzed and assessed information against requirements based on UI Code, Policies, and Procedures
- Account Management of employer accounts updating standard forms to obtain additional information or clear up a discrepancy
- Coordinated with subject matter experts to address outstanding issues and/or identify claim needs for escalation
- Managed and notated all actions taken on claims.
Customer Service Manager/ Enrollment Sales
Nationwide Insurance
Columbus, OH
10.2014 - 03.2016
- Leveraged and managed complex issues to create resolutions for both clients and employers
- Customer Service Success Manager and Insurance Agent that effectively spearheaded new enrollment and maintained existing clients with enrollments and changes into insurance plans
- Proactively assisted clients and identified plans that were suitable for clients and their needs
- Performed best in class-on-boarding to new and existing customers for annual enrollment changes to insurance coverage
- Facilitated Consult with clients and delivered analyses of updated changes to policies
- Implemented and assisted prospective clients with queries as well as directed them to appropriate parties and resources, Account Management and Customer Servicing of ongoing accounts.
Senior Loan Processor/Jr. Underwriter
Kinecta Federal Credit Union
Manhattan Beach, CA
01.2001 - 01.2009
- Senior Loan Processor/ Jr
- Underwriter for Retail mortgage loans , overseeing and importing loans to bring to close
- Coordinate timely loan closings by acting as liaison with Brokers, Loan originators, Real Estate Agents and applicants
- Analyze and structure the loan to confirm credit worthiness for complete loan submission and DU approval
- Responsible for the preparation and assessment of all documents (credit reports, appraisals, title/escrow, and financial/ income documents)
- Review and critique all financial documentations received to structure loan and ensure it meets lenders guidelines
- Effectively managed entire loan process from file intake, underwriting, processing, clearing of all conditions, and funding.
Education
B.A. - Business
Strayer University
01.2024
A.A. -
Riverside Community College
01.2002
Skills
- Insurance
- Real Estate
- Mortgage Lending
- Loan Underwriting
- Project Management
- Slack
- FNMA/FHLMC
- FHA/VA/ FHLB
- Calyx Point
- QM and NON-QM
- Inside/Outside Sales
- Loan Processing
- B2B
- Analytical
- Salesforce
- Critical Thinking
- Application Preparation
- Information Verification
- Verifying Information
- Reviewing Financial Paperwork
- File Management
- Document Management
- Application Review
- Dedicated Work Ethic
- Credit Reports
- Title Research
- Customer Service
- Interpersonal Communication
- Application Process Management
- Employment Verification
- Property Inspection Requirements
- Attention to Detail
- Mortgage Loan Software
- Teamwork and Collaboration
- Loan Closing
- Credit and Collections
- Financial Assessment
- Mortgage Facilitation
- Client Coaching
- Documentation
- Client Data Gathering
- Mortgage Banking and Analysis
- Loan Submissions
- Loan Disclosures
- Loan Origination and Underwriting
- Proficient in [Software]
- Appraisals
- Gathering Appraisals
- Preparing Applications
- Financial Document Review
Websites
Certification
- Salesforce Administrator, Pursuing, 12/2023, Online
- Licensed Insurance Agent (Life, Health and Annuities), 2012, Present, Long Beach, CA
Professional Highlights
- Leadership: Led a cross-functional team of 5 to address low redemption rates on the customer loyalty program
- Customer Retention: Ongoing onboarding support for new and existing clients to optimize client’s ROI and support long term growth
- Account Management: Leveraged CRM tools to drive accounts, tracking contract agreements and fulfillment
Personal Information
Title: Senior Loan Processor
Timeline
Senior Loan Processor/Jr. Underwriter
Contract
05.2019 - Current
Customer Success Manager/ IT Tech Support
Federal Home Loan Bank of Chicago
03.2018 - 05.2019
Customer Success Manager
State of CA EDD
03.2016 - 01.2018
Customer Service Manager/ Enrollment Sales
Nationwide Insurance
10.2014 - 03.2016
Senior Loan Processor/Jr. Underwriter
Kinecta Federal Credit Union
01.2001 - 01.2009
B.A. - Business
Strayer University
A.A. -
Riverside Community College