Asrial Lewis
Orlando,Florida
Summary
Resourceful professional in management operations known for high productivity and efficient task completion. Possess specialized skills in strategic planning, team leadership, and operational improvement. Excel in communication, problem-solving, and adaptability, ensuring seamless execution of business strategies and enhancement of team performance. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
17
17
years of professional experience
Work History
Director of Operations
Truth Nation
Orlando, Florida
07.2021 - 02.2025
- Formed and sustained strategic relationships with clients.
- Planned delivery routing, team workflows, and promotional initiatives.
- Implemented successful business strategies to increase revenue and target new markets.
- Developed and maintained client relationships to grow business and improve account retention.
- Reviewed contracts with vendors to ensure compliance with regulations and terms and conditions.
- Contributed to organizational strategic direction to improve products and services.
- Implemented campaigns and promotions to help with developing goods and services.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Provided leadership and guidance to subordinate managers and supervisors.
- Enhanced customer service and satisfaction through policy and procedural changes.
- Implemented systems for monitoring employee attendance, scheduling, payroll.
- Oversaw the implementation of new technology solutions designed to streamline processes.
- Developed and implemented operational policies and procedures to improve efficiency.
- Organized and oversaw work schedules of departmental managers.
- Conducted performance reviews for direct reports and provided feedback for improvement opportunities.
Paraprofessional
Orange County Schools
Orlando, Florida
04.2014 - 06.2021
- Collaborated with teachers to adapt materials to meet diverse learning needs.
- Facilitated small group learning sessions to reinforce lesson objectives.
- Assisted in the implementation of educational programs for special needs children.
- Implemented behavior management plans to maintain a positive learning environment.
- Supervised students during non-instructional times, including lunch and recess.
- Provided technical assistance to teachers when using new software or technology tools.
- Provided one-on-one support to students requiring additional assistance with assignments.
- Offered students personalized educational, behavioral and emotional support.
- Applied positive reinforcement to redirect negative behaviors.
- Contributed to a safe and inclusive learning environment for all students.
- Customized small group and individual classroom activities based on differentiated learning needs.
Customer Service Supervisor
Aon Hewitt
Orlando, Florida
08.2008 - 07.2013
- Implemented departmental policies and standards in conjunction with management to streamline internal processes.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Computed balances, totals or commissions to support accounting team.
- Resolved escalated customer disputes in a timely manner while maintaining good relationships with customers.
- Enhanced company-wide procedures and policies to improve employee morale and boost customer satisfaction.
- Evaluated employee job performance and motivated staff to improve productivity.
- Trained new customer service representatives on company policies and procedures.
- Delegated work to staff, setting priorities and goals.
- Delivered continuous training to associates to maximize performance and customer relations skills.
- Interpreted and explained work procedures and policies to brief staff.
- Supervised and trained customer service staff to ensure excellent customer service delivery.
- Oversaw and assessed customer service staff activities to provide personnel with regular performance-related feedback.
- Drove positive customer satisfaction levels by providing successful training to associates.
- Answered phone calls and responded to questions and concerns.
Education
Certificate Of Completion - Technology Education
Course Careers
Orlando, FL08-2024
High School Diploma -
Palatka High School
Palatka, FL05-2002
Some College (No Degree) - Business Administration and Management
Tallahassee Community College
Tallahassee, FLSkills
- Strategic planning and execution
- Leadership training
- Financial controls implementation
- Business management
- Capital spending
- Retail build outs
- Quality assurance
- Operations oversight
- Process improvements
- Risk mitigation
- Process improvement
- Performance measurement
- Supervision and training
- Database maintenance
- Staff management
- Communication
- Employee motivation
Timeline
Director of Operations
Truth Nation
07.2021 - 02.2025
Paraprofessional
Orange County Schools
04.2014 - 06.2021
Customer Service Supervisor
Aon Hewitt
08.2008 - 07.2013
Certificate Of Completion - Technology Education
Course Careers
High School Diploma -
Palatka High School
Some College (No Degree) - Business Administration and Management
Tallahassee Community College