Asritha Bitlingu
Montgomery,AL
Summary
Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Associate professional software engineer position. Ready to help team achieve company goals.
Overview
1
1
Certification
Work History
Associate professional software Engineer
DXC Technology
- Created Survey Templates, Recipients List, and Survey Designer
- Created custom portal for Surveys where user can see only the surveys which are assigned to them
- Created Email Notifications for surveys
- Customized Survey Modules visibility based on Roles
- Created Roles, Groups
- Customized Assessment metric types form by adding custom fields, and using Client Scripts
- Performed Updating Runbook, Creating Technical Documents of Stories and deployment of Update sets for Dev to other instance
- Hands on experience in Record Producers, and Service Request management
- Involved in Gathering the data and loading the data into various core tables in ServiceNow
- Managed Users, Groups and Roles
- Modified forms and form sections depending on the items to be configured
- Involved in Creating new Workflows with various activities such as approvals, run scripts, tasks etc., and modified the existing workflows as per the new requirement
- Created Client scripts, UI policies, Business Rules, Script Includes, UI actions, Fix scripts
- Configured Reports, Dashboards and Surveys
- Created Custom Notifications, Email templates, Scheduled Jobs
- Configured Service Level Agreements to define the levels of service: Incident Management, Request Management
- Implemented Auto Routing of assignment group for all the ITSM Modules
- Created Custom tables, Access Controls (ACL’s), database views, Transform Maps, and Transform Scripts
- Moved update sets from one instance
- Experience in installation and configurations of different modules of service now
- Strong technical knowledge of AR system platforms and ITSM product incident management, Change management, Asset management, Problem management, Knowledge management, SLM, SRM, CMDB
- Experienced in Java Application Development, Object Oriented Concepts, Object Oriented Design (OOD), Object Oriented Analysis (OOA), Object Oriented Programming (OOP) and its implementation
- Familiar in Java programming and has created and maintained a large number of Java-based apps
Education
Masters in Management in Information Systems [MIS] -
AUBURN UNIVERSITY AT MONTGOMERY ALABAMA
01.2023
Electronics and communication engineering [ECE]
NARSIMHA REDDY ENGINEERING COLLEGE
01.2021
Skills
- Cross-Functional Teamwork
- Search Engine Optimization
- Social Media Marketing
- Recruitment
Skills Overview
ServiceNow Certified System Administrator, ServiceNow Certified Application Developer, ITSM, java, Survey Management, JavaScript
Certification
CSA-DXC Technology
Timeline
Associate professional software Engineer
DXC Technology
Masters in Management in Information Systems [MIS] -
AUBURN UNIVERSITY AT MONTGOMERY ALABAMA
Electronics and communication engineering [ECE]
NARSIMHA REDDY ENGINEERING COLLEGE