Summary
Overview
Work History
Education
Skills
Awards Activities
Languages
Websites
Certification
Timeline
Generic

Assa Kaba

Seattle,USA

Summary

Versatile professional specializing in office administration, social media management, and customer service. Transitioned to UX Design by identifying user challenges through practical experience. Engaged in ongoing education in UX Design to enhance user experiences and address needs effectively. Equipped with a diverse skill set to deliver impactful solutions in UX.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Shopper and Delivery

InstaCart
Seattle, Bellevue, Lynnwood, WA
05.2020 - Current
  • Executed shopping tasks at PCC, QFC, Costco, and Safeway to fulfill customer orders efficiently.
  • Selected items with precision and packaged them for one- to two-hour delivery.
  • Delivered products promptly to homes, ensuring safety during transit.
  • Maintained excellent customer service through effective communication with clients.

Office Administrator and Social Media Handler

Berkshire Hathaway Home Services
Seattle, Washington
10.2022 - 03.2024
  • Created and posted social media content for office and agents.
  • Supported marketing initiatives through promotional materials like flyers and posters.
  • Managed in-office duties, including greeting guests, answering phones, and data entry.
  • Coordinated meetings and events while ensuring office organization and cleanliness.
  • Provided exceptional customer service to agents requiring support.
  • Executed email campaigns for recruiting, planning, and services.
  • Scheduled appointments and made reservations for team activities.
  • Onboarded new agents while leveraging strong interpersonal skills to engage with various stakeholders.

Social Media and Communication Outreach

Black Historic Sites Research Project
Seattle, Washington
02.2022 - 01.2024
  • Established website and optimized SEO for enhanced visibility.
  • Coordinated digital community outreach initiatives and organized meetings.
  • Executed bi-monthly digital communications and social media updates.
  • Provided assistance with online meeting platforms to ensure smooth operations.
  • Conducted research and surveys to gather valuable insights.

Freelance--Picture Editor

Seattle, WA
08.2020 - 12.2020
  • Provided critique on photographs and printmaking
  • Collaborated on printmaking project for senior thesis

Operations Assistant

University of Washington Intramural Activities Building (IMA)
Seattle, WA
09.2019 - 05.2020
  • Facilitated facility access by greeting visitors and verifying identification efficiently.
  • Issued locks, towels, and exercise equipment to patrons in a timely manner.
  • Inspected equipment for damage to uphold safety standards.
  • Maintained hygiene by cleaning equipment and laundering towels regularly.
  • Promoted programs and services while providing exceptional customer service to members and guests.
  • Managed recreation software and processed transactions with credit card machines accurately.

Camp Counselor (Internship)

University of Washington-Sports Camp of America (SCOA)
Tokyo, Izunokuni, Hokuto, Rikuzentakata, Japan
07.2019 - 08.2019
  • Developed and directed English activities for young campers, including sports and performing arts.
  • Led program orientation for new recruits to enhance engagement and understanding.
  • Instructed college students in American social skills to facilitate cultural integration.
  • Navigated language barriers effectively while communicating with diverse groups.
  • Volunteered in Rikuzentakata to support recovery efforts post-2011 earthquake.
  • Utilized basic Japanese to bridge communication gaps and foster connections.

Office Assistant

University of Washington Athletic
Seattle, WA
09.2017 - 06.2019
  • Facilitated opening and closing of building facilities.
  • Organized library resources and arranged tutoring rooms.
  • Cataloged information, maintained student records, and scheduled tutoring appointments.
  • Managed social media platforms including Facebook, Twitter, and Instagram while coordinating Zoom meetings and recruiting for campus tours.
  • Engaged with tutors, advisors, and student-athletes to enhance support services.

Kitchen Assistant

University of Washington Chi Omega House
Seattle, WA
08.2016 - 03.2017
  • Executed thorough cleaning of kitchen and dining hall to maintain hygiene standards.
  • Managed inventory by ordering, stocking, and organizing all supplies efficiently.
  • Facilitated timely food service at 6:00 AM and 5:30 PM while ensuring cleanup at 8:30 AM and 7:00 PM throughout the week.
  • Trained new employees on operational procedures and enforced compliance with established rules.

Care Assistant

Providence Elizabeth House
Seattle, WA
09.2012 - 01.2013
  • Responsible for cleaning nursing facility
  • Interacted and listened with the senior residence to offer entertainment and company
  • Dusted, changing bedding, cleaning bathrooms, and taking out trash
  • Also cleaned and took care of the common areas of the nursing facility (ie., dining hall, laundry and kitchen)

Education

Google UX Design -

Coursera
10-2024

Bachelor of Arts - Sociology, with a Minor in Education and Learning and Society (ELS)

University of Washington-Seattle
Seattle, WA
08.2020

Skills

  • Multicultural environments
  • Performance under pressure
  • Organizational skills
  • Team collaboration
  • Microsoft Word, PowerPoint, Excel, Outlook
  • Google Drive, Slides, Docs, Sheets
  • Canva and Adobe tools
  • User experience design
  • Wireframing and prototyping
  • Data analysis
  • Customer service and support
  • Communication skills
  • User research and interface design
  • Mobile and accessibility design
  • Design thinking methodologies
  • Usability testing techniques
  • User-centered design principles
  • Interaction design strategies
  • Remote user testing practices
  • Design, layout, and typography expertise
  • Multitasking abilities
  • Interpersonal communication skills

Awards Activities

  • UW Track and Field (2016-2019)
  • Wrestling Team (2015-2016)
  • 1 On 1 Club - Athletic Scholarship (2012-2016)
  • National Honor Society (2012-2016)
  • High School Track and Field Captain and State Champion (2016)

Languages

French
Professional
English
Full Professional

Certification

Coursera UX Design - April 2024

Timeline

Office Administrator and Social Media Handler

Berkshire Hathaway Home Services
10.2022 - 03.2024

Social Media and Communication Outreach

Black Historic Sites Research Project
02.2022 - 01.2024

Freelance--Picture Editor

08.2020 - 12.2020

Shopper and Delivery

InstaCart
05.2020 - Current

Operations Assistant

University of Washington Intramural Activities Building (IMA)
09.2019 - 05.2020

Camp Counselor (Internship)

University of Washington-Sports Camp of America (SCOA)
07.2019 - 08.2019

Office Assistant

University of Washington Athletic
09.2017 - 06.2019

Kitchen Assistant

University of Washington Chi Omega House
08.2016 - 03.2017

Care Assistant

Providence Elizabeth House
09.2012 - 01.2013

Google UX Design -

Coursera

Bachelor of Arts - Sociology, with a Minor in Education and Learning and Society (ELS)

University of Washington-Seattle

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