Summary
Overview
Work History
Education
Skills
Timeline
Additional Information
Generic

Assada Rogers

Montgomery

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, payment processing/finance,communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

Conduent State & Local Solutions Inc
05.2023 - Current
  • Resolved customer inquiries through effective communication and problem-solving strategies.
  • Maintained detailed records of customer interactions to ensure accurate follow-up.
  • assist clients and accept phone calls in reference to child support payments
  • process electronic payments & check payments for the state of alabama (CHILD SUPPORT)
  • research unknown check payments for processing & resolving incorrect case information & incorrect check balances

B&i Customer Service Representative

CONVERGENT CONTACT SOLUTIONS
12.2019 - Current
  • Assist business & residential customers with starting electricity for corporate & residential accounts, assist with billing & payment inquiries, create work orders /drop service requests/vegetation orders/ outages etc.
  • Managed high-volume call traffic while maintaining quality standards in service delivery.
  • Resolved customer complaints with empathy
  • Provided exceptional customer support via phone and email, resolving inquiries efficiently.


Call Center Representative

Alorica Inc.
09.2018 - Current
  • Assist customers with daily needs for AT&T services as accounts receivable; collect and process payments, set Payment arrangements and general maintenance for AT&T services.
  • Managed high-volume inbound calls, ensuring customer inquiries were addressed promptly and accurately.

Call Center Representative

Sykes Enterprises, Incorporated
08.2017 - Current


  • Resolved customer inquiries regarding account services and transactions efficiently.
  • Processed account openings, closures, and maintenance requests with attention to detail.
  • assist clients for Bank of America as a third party/ managed accounts/assist with bank fees & overdraft fees
  • assist with balance inquiries & transactions
  • Maintained high-level knowledge of bank policies, procedures, and regulations to ensure compliance in all transactions.
  • Addressed customer inquiries, requests and complaints with courtesy and professionalism.

Wings Daily

Cashier
11.2016 - Current
  • Receive payments of cash or credit, Clean and stock lobby and bathrooms, assist customers in a timely manner.

Cashier

Arbys
08.2016 - 04.2017
  • Receive payments of cash or credit for drive through or front counter, count register before open and close, clean lobby and store / stock essentials.

Cashier

Krystals
02.2016 - 08.2016
  • Collect payments of cash or credit, Clean store before close, assist customers.

Education

High school Diploma -

Robert E Lee High School
Montgomery, AL
05.2016

Skills

  • Typing proficiency
  • Sales expertise
  • Microsoft Excel
  • Customer service
  • Call center experience
  • Computer proficiency
  • Conflict resolution
  • Complaint handling
  • Payment processing
  • Professional telephone demeanor
  • Microsoft outlook
  • Microsoft PowerPoint

Timeline

Customer Service Representative

Conduent State & Local Solutions Inc
05.2023 - Current

B&i Customer Service Representative

CONVERGENT CONTACT SOLUTIONS
12.2019 - Current

Call Center Representative

Alorica Inc.
09.2018 - Current

Call Center Representative

Sykes Enterprises, Incorporated
08.2017 - Current

Wings Daily

Cashier
11.2016 - Current

Cashier

Arbys
08.2016 - 04.2017

Cashier

Krystals
02.2016 - 08.2016

High school Diploma -

Robert E Lee High School

Additional Information

10 years of customer service experience.

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