Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Assane Ndao

Flushing,NY

Summary

Safety-focused Professional, who excels at uncovering customer needs, finding solutions and handling objections. Top performer with a consistent track record of meeting and exceeding goals. Poised, personable and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude.

Overview

10
10
years of professional experience

Work History

Fleet Service Clerk

American Airlines
05.2021 - Current
  • Guided planes for all arrivals and departures with strong focus on safety.
  • Inspected cargo for efficient and safe handling and transport between planes and cargo areas.
  • Documented all required information regarding cargo weight and destination.
  • Deiced aircraft and guided to proper gate and runway positions.

Fleet Service Clerk

Envoy Air
03.2019 - 05.2021
  • Ensured cargo was efficiently and safely handled and transported between planes and cargo areas and performed departure and arrival duties.
  • Guided planes for all arrivals and departures with a strong focus on safety, cleaned and serviced cabin interiors, plane exteriors and fluids as directed, and guiding to proper gate and runway positions.

Customer Service

Beauty Town
09.2017 - 08.2018
  • My target is to ensure excellent service standards, respond to customer requests, process orders, prepare address correspondences and fulfill customer needs to ensure high customer satisfaction.

Coordinator / Team leader

Ashley Furniture's
01.2016 - 11.2017
  • Interpreted management directives to establish mandates for administrative staff, assessed performance of different employees, scheduling, and motivated team members to enhance productivity.

Machine Operator

Ecolab
04.2014 - 02.2015
  • Set machine stops and guides to proper alignment and adjusted when needed to maintain consistent production time and quality.

Scanner / Unloader

Polo Ralph Lauren
06.2013 - 03.2014

Unloading the product outs of the trucks, Handling clients most expensive and personal items with care, make sure work environment was safe and clear, and working closely with management to determine goals of the day.

Education

High School Diploma -

Western Guilford High School
Greensboro, North Carolina
06.2013

Bachelor of Arts - Business Economics

Ottawa University
Ottawa, KS
11.2024

Skills

  • Excellent sense of direction
  • Excellent time management
  • Customer Service
  • Emergency Response
  • Conflict Mediation
  • Interpersonal Communications
  • Airline Operations
  • Verbal and Written Communication
  • Hospitality Service Expertise
  • Safety Procedures

Languages

French
Full Professional
Wolof
Native or Bilingual
Arabic
Elementary

Timeline

Fleet Service Clerk

American Airlines
05.2021 - Current

Fleet Service Clerk

Envoy Air
03.2019 - 05.2021

Customer Service

Beauty Town
09.2017 - 08.2018

Coordinator / Team leader

Ashley Furniture's
01.2016 - 11.2017

Machine Operator

Ecolab
04.2014 - 02.2015

Scanner / Unloader

Polo Ralph Lauren
06.2013 - 03.2014

High School Diploma -

Western Guilford High School

Bachelor of Arts - Business Economics

Ottawa University
Assane Ndao