Assanti Mckever
2421 Glendale Street,VA
Summary
Dynamic operations leader with a proven track record at The Home Depot, excelling in training and mentoring teams. Skilled in inventory management and operational planning, I enhanced customer satisfaction through process improvements and effective team collaboration. Committed to fostering a productive work environment while achieving financial targets and optimizing resource utilization.
Overview
12
12
years of professional experience
Work History
Assistant Manager of Operations
The Home Depot
Midlothian, VA
05.2020 - 01.2026
- Coordinated daily operations to ensure efficient workflow and optimal resource allocation.
- Assisted in training new team members on operational processes and safety protocols.
- Implemented inventory management strategies, reducing discrepancies and enhancing accuracy.
- Developed streamlined processes to improve customer service response times and satisfaction levels.
- Monitored performance metrics, identifying areas for improvement within the team dynamics.
- Analyzed operational data to inform strategic decisions and optimize resource utilization.
- Implemented safety protocols to maintain a secure work environment for employees.
- Developed strong relationships with suppliers, resulting in improved product quality and delivery times.
- Optimized inventory management by closely monitoring stock levels and placing timely orders.
- Conducted regular staff meetings to foster open communication, teamwork, and feedback exchange among team members.
- Assisted in budget planning and tracking, ensuring financial targets were met or exceeded.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Supervisor
The Home Depot Distribution Center
Midlothian, VA
09.2017 - 2020
- Oversaw daily operations to ensure efficient workflow and adherence to safety protocols.
- Trained new employees on operational procedures and safety standards, enhancing team performance.
- Coordinated inventory management processes, ensuring accurate stock levels and timely replenishment.
- Implemented process improvements that increased productivity and reduced operational downtime.
- Monitored employee performance and provided constructive feedback for continuous improvement.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Supervisor
Goodwill
Midlothian, VA
01.2018 - 2019
- Supervised daily operations to ensure compliance with safety protocols and efficiency standards.
- Developed and implemented training programs to enhance employee skills and productivity.
- Addressed concerns of dissatisfied customers to enhance overall service quality.
Sales Associate
The Home Depot
Midlothian, VA
02.2014 - 2016
- Assisted customers in locating products and providing knowledgeable recommendations.
- Processed sales transactions efficiently using point-of-sale systems.
- Maintained product displays and ensured stock availability on the sales floor.
- Collaborated with team members to enhance customer service experience.
Education
Associate of Arts - Business Administration
VCU
Richmond VaSkills
Training and mentoring
Employee supervision
Purchasing and planning
Scheduling coordination
Team building
Operational planning
Customer relations
Teamwork and collaboration
Timeline
Assistant Manager of Operations
The Home Depot
05.2020 - 01.2026
Supervisor
Goodwill
01.2018 - 2019
Supervisor
The Home Depot Distribution Center
09.2017 - 2020
Sales Associate
The Home Depot
02.2014 - 2016
Associate of Arts - Business Administration
VCU